Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally helpful staff, noting that customer support representatives always respond quickly to questions and resolve problems effectively. Many individuals genuinely appreciate the smooth website navigation and the continuous dedicated assistance provided by team members throughout the entire purchasing journey.
However, some people mentioned that shipments frequently experienced unexpected delivery delays or that received items did not accurately match online product descriptions. Shoppers also noted occasionally receiving physically damaged goods, missing pieces, or completely incomplete orders hidden inside their delivery packages. Others felt frustrated when tracking information was unclear or when waiting extended periods for a resolution.
First of all, you have a wonderful employee her name is Charlotte the communication with me and her was fabulous. She kept me updated with every thing I asked and handled my problem with your company
Having a person like this in your customer service makes me wanna deal with your company anytime. I see something that I like. Thank you again. Have a great day.
Charlie
Giftfors 回复2026-07-31
Dear Charlie
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I've given a 5 star review only due to the fact I am talking about Jamie. The company and the way you handle shipments would for sure be one star!!
Giftfors 回复2026-07-28
Dear Kay Tenhundfeld
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer service is the best. Went out of their way to make sure I was getting what I ordered. Much respect
Giftfors 回复2026-07-28
Dear Spider Beck
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My order got hung up somewhere and I didn't even notice not getting it until 3 months later. I sent out an email and their customer service answered me right away. ( the best customer service ever) I received my order not to long after that. My little crystal vase and roses were beautiful. I put this website on my home page to order from again. I would highly recommend ordering from here 💜
Giftfors 回复2026-07-27
Dear Debbie
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Jamie has been so helpful and kind with me about anything I ask about. I am very grateful for how Jamie responds to my questions and concerns!! Great customer service ⭐️⭐️⭐️⭐️⭐️
Giftfors 回复2026-07-23
Dear Patty Mohrfeld
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The customer service department was very responsive.
The products are beautiful. I love them!
Michelle Yeager
Giftfors 回复2026-07-22
Dear Michelle Yeager
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
The puzzle sun catchers are beautiful but very slow in getting here. I ordered four of these and only received one of them. I reached out to customer support and was told they would send the other three. Still waiting!
Giftfors 回复2026-07-22
Dear Jane E Nichols
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: [email protected]
I hope to welcome you back with even better service in the future.
Best regards
Olivia
The hummingbird chime is gorgeous. I really like the colors in it. I do have to mention that it didn't quite match with the pic when I received it. There was 1 less bird than the pic & replace by flowers. I did contact service and they were quick to respond and gave me a little discount back for my inconvenience.
Giftfors 回复2026-07-17
Dear K.Russell
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Received hummingbird wind chime damaged. Please tell me how I can receive a refund and how to return damaged item. The entire box was crushed. It was shipped in a plastic bag. Your prompt response is greatly appreciated!!!!!
NOTE: I HAVE GONE THROUGH YOUR WEBSITE HOWEVER IT IS DOESN'T SPECIFY WHAT TO DO IF ITEM IS RECEIVED DAMAGED.
Giftfors 回复2026-07-17
Dear Kathi Ma
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
This company really goes out of their …to make sure that their customers are very happy.
This company really goes out of their way to make sure that their customers truly satisfied when things don’t turn out right, I would definitely buy from them again!!😊😊
LB
Giftfors 回复2026-07-15
Dear Laura Barton
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered July 6th and paid $7.99 in express shipping. Its the 15th and I just get messages saying it's in process of shipping. Still no product. Won't buy from them again.
Giftfors 回复2026-07-16
Dear M Miller
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
After several weeks, i followed on on the delivery. Sunny was was responsive to the situation and followed through until i recieved my package. It was what we hoped for,
Thank you Sunny
Giftfors 回复2026-07-15
Dear Troy Najour
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I order the Starship enterprise wall clock. They took my money and then I waited and two weeks later a got a fake tracking number, I sent a email and they replied that it takes time to build the item.
What build it?
So I waited another month and did not hear anything from them, I sent two more emails with no reply. I called my credit card company and they refunded my money
This is a scam and just want your money, stay away!!!!
Giftfors 回复2026-07-13
Dear Charles Pinneo
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: [email protected]
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
The customer service was great in that they worked with me to finally get the items. In between ordering and receiving the items, the price went down $10 per item From what I paid..
The customer service was great in getting my items delivered. Sadly the delivery took 4 weeks and the products were not what was shown in the advertisements. The detail of the product described the items as between 2 feet and 2.5 feet tall. They were barely 12 inches tall and instead of being a yard ornament, they were pot plant ornaments. Very disappointing. Items were ordered on May, 20, 2026 and one was received on July 1 and the other delivered on July 6, 2026. The time it took to receive the items was unacceptable. The Customer Service Rep gave me a refund of 5% on the order.
Giftfors 回复2026-07-13
Dear Wanda Brent
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered a wind chime. I loved what I saw in the ad. What arrived was nothing like the picture. It was smaller and cheap crap
Giftfors 回复2026-07-06
Dear Jan Vayda
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: [email protected]
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
It took, what I felt, was a long time (about 6 weeks) so I worried it was a scam. It was not, the flowers arrived, beautiful as advertised, in a well protected, gift box. Thank you.
Giftfors 回复2026-07-06
Dear Patricia Kaye
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
This product was not quite what I thought.
Thought it would be a little bigger/taller more like the picture they advertise since measurements were not given.
That said, I still like the product and have put it out in my garden, it looks cute.
Just know it’s not as tall as the picture.
Giftfors 回复2026-06-29
Dear customer,
Thank you for taking the time to leave a review.
Customer satisfaction is always at the core of our service. To address the shortcomings you mentioned, we will continue to improve our product quality and service details, striving to provide you and other customers with an experience that better meets your expectations.
If you have any specific suggestions, please feel free to contact us at the following email address:
Customer Service Email: [email protected]
Thank you for your understanding and understanding. We look forward to providing you with even more satisfying service in the future.
Best regards
Olivia
Well initially there was an issue with the delivery but after reaching out to your customer service team they rectified the issue promptly and efficiently. They were a pleasure to work with. I love the puzzle and can’t wait to complete it. Thank you again for all your help.
Giftfors 回复2026-06-29
Dear Lorraine Sonnenstein
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
An order that I had placed never arrived. However, the customer service staff very helpfully checked into it and found that it was due to some logistics issues on their side. Without my prompting them, their solution was to arrange to re-send the items as soon as possible. I am looking forward to receiving it and recommend their good customer service.
Giftfors 回复2026-06-27
Dear Dorinda Lambert
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Charlotte was very kind and understood my concern and gave my refund in a timely manner.
Giftfors 回复2026-06-26
Dear Colleen
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
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