Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally helpful staff, noting that customer support representatives always respond quickly to questions and resolve problems effectively. Many individuals genuinely appreciate the smooth website navigation and the continuous dedicated assistance provided by team members throughout the entire purchasing journey.
However, some people mentioned that shipments frequently experienced unexpected delivery delays or that received items did not accurately match online product descriptions. Shoppers also noted occasionally receiving physically damaged goods, missing pieces, or completely incomplete orders hidden inside their delivery packages. Others felt frustrated when tracking information was unclear or when waiting extended periods for a resolution.
There was an issue with the product itself, in that it didn't look like the product in the advertisement. I registered my concern with Customer Service, and Luna was kind enough to address the issue immediately and appropriately, providing a partial refund for my trouble. Thanks so very much!
Giftfors 回复2025-11-05
Dear Erica
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I have been working with Mia abd she has been amazing. Would highly recommend
Giftfors 回复2025-11-03
Dear Lynnette
Thank you very much for your recognition of our customer service team, especially for your patience and professionalism in handling your order.
We firmly believe that meticulous service ensures a secure and enjoyable shopping experience.
We will pass on your feedback to the relevant staff, as it is a great encouragement to our team.
We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life!
Best regards
Olivia
There was an issue with the product itself, in that it didn't look like the product in the advertisement. I registered my concern with Customer Service, and Mia was kind enough to address the issue immediately and appropriately, providing a partial refund for my trouble. Thanks so very much!
Giftfors 回复2025-10-30
Dear David
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Dear Vickie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia was very sweet and quick to respond to my item being damaged and got me a replacement out quickly. Highly recommend her
Giftfors 回复2025-10-28
Dear Shannon
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Luna was very responsive to questions and provided excellent customer service.
Giftfors 回复2025-10-28
Dear Sue
Thank you very much for your high regard for Luna and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Luna, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Dear Sharons
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I had trouble with my shipment and Mia was so helpful during this process. She’s amazing at her job!
Giftfors 回复2025-10-21
Dear Dona
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
It is nice they considered my refund as the product wasn't the best quality, and they knew I wasn't too happy with it. If it goes through, the refund, I thank them very much for this.
God bless.
Suzanne Heide
Giftfors 回复2025-10-21
Dear Suzanne
Thank you very much for your positive feedback on our refund process.
We always adhere to efficient and transparent refund procedures to ensure every customer enjoys smooth and convenient after-sales service. Knowing that you are satisfied with the refund process is the highest recognition of our service.
💼 We will continue to optimize our refund and after-sales processes to ensure peace of mind for you and all our customers.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I ordered a product from Giftsur.com on September 18, 2025, after seeing it advertised on Facebook. Nearly a month later, the tracking number was fake, there was no shipment, and both support emails either bounced or went unanswered.
The Facebook page they used to advertise has now vanished. I’ve filed a PayPal claim for fraud. This is not a slow order — it’s a scam storefront.
Avoid this seller at all costs.
Giftfors 回复2025-10-16
Dear Michael
Our official store name is giftfors.com
If the store name you see in your order is different from the actual store, it likely indicates that you ordered from a similar store. These days, many stores have similar names or product images, which can be confusing. However, please be assured that we will be happy to assist you in contacting the customer service of the corresponding store to ensure your inquiry is resolved smoothly.
You are welcome to contact us at any time via the following email address. We are committed to listening carefully to your feedback and continuously improving:
Customer Service Email: [email protected]
We also appreciate your interest in our store. Our products are highly praised for their style, quality, and after-sales service. If you have future inquiries or are considering purchasing again, please feel free to contact us. We will provide you with even better service and promotions.
Best regards
Olivia
While my item came in damaged Mia was very helpful with trying to make it right. I chose a refund, and she was quick to approve it and very nice to deal with.
Giftfors 回复2025-10-16
Dear Shanon
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The 2024 Philadelphia steagall I think is what I got instead of an eagle
I don't even know how to start on how bad this dilapidated looking bird that's supposed to be a Philadelphia eagle collector's edition from crown Royal for winning the super bowl last year but I feel like I got punked the TV show from the '90s I've never seen in my life these is probably the worst blown glass of a bird in my life and they shipped it so well that's the most comical thing I've ever received online from across seas I totally get it I have no problem taking care of the needy if they need $80 than by all means I hope they use my money to invest in someone a bit better artist than using a 8-year-old who is trying to get a penny of my $80 I'll give the kid credit from whatever sweatshop he's working from and whatever cigarette lighter that he's using to make a blown glass. I wish I could put a picture on this review to what I was supposed to get from what I got I would probably be popular in minutes if I put this on Facebook right now on how bad this is. But I also don't want to embarrass myself for not properly looking into reviews of companies before purchasing but in my defense there was a very high rating on this in particular item. Please for the love of God for anyone who cherishes their City team and enjoy collective glassware please for the love of anything holy do not and I repeat this do not order from here for anything unless you want to have the world's most dilapidated item that you can possibly buy and have it shipped to you almost 5 months later in a form that is almost unrecognizable to what you ordered. And to this company do me a favor close up shop call it a day. And please try to hire someone who' above 4 ft and has already gone through adolescence. And knows how to spell their name. And possibly has their own shack. I would have had a better shot with them and do me also a favor if you don't have an actual mold of an eagle I would have been okay with around piece of glass at this point it could have been circular it could have been squared it could have been any other shape that every human should know by now as long as they're older than 5 years old. You people are so lucky I can't put a picture on this so lucky. Sincerely the person that's trying to take care of the less fortunate.
Giftfors 回复2025-10-13
Dear Ryan
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Still don't have my order. Bought in September. No response. Email after email. Bad way to do business. Never again
Giftfors 回复2025-10-13
Dear Jamie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I ordered July 26th. Both my items did not show up until now. Oct 6th. Communication is not good. They give you the same generic response for any questions asked. If I could upload pictures you would be amazed. Do not trust or order from this company!!!
Giftfors 回复2025-10-13
Dear John,
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
Scam company. After 90 days of constant emails and a complaint with the BBB, they send me the worst possible version of the item in the picture and mini. Do not trust the company
Giftfors 回复2025-10-13
Dear Kelsey
We are deeply sorry to learn that you had an unpleasant experience with this purchase.
Regarding issues with shipping time and product quality, we will immediately forward your feedback to the relevant departments to evaluate and continuously optimize our supply chain and quality control processes.
If you require assistance, please contact us at [email protected].
We will have a dedicated person to assist you. We hope to regain your trust in the future.
Best regards
Olivia
Great service, customer support, and fast delivery. I grabbed the calendar on a whim, and I think it'll be appreciated (it's a gift that I won't give then until December 1st).
Giftfors 回复2025-10-13
Dear Linda,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great products. Shipping times are slow so be prepared to wait. Amelia from customer service was fantastic to deal with, answered all my questions promptly.
Giftfors 回复2025-09-25
Dear Richard，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I originally ordered a 'Puppy Fur Keepsafe Keychain' which arrived broken and did not hold fur in the tail as the advertised picture depicted. However, Amelia from Giftfors went above and beyond to help me find a replacement item from her store and was genuinely concerned with ensuring I was happy with the new item. The 'Angel Solar Light' I recieved in replacement is beautiful and of high quality and was shipped quickly. I love this beautiful bright Angel shining on my beloved Dog's memorial stone. Thank you Amelia for all you care and help and determination to ensure i was satisfied with my new item.
Giftfors 回复2025-09-25
Dear Sarah,
Thank you very much for your high regard for Amelia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Amelia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
The item arrived in very good condition. I am satisfied with the item.
Giftfors 回复2025-09-18
Dear Maria，
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Good company good customer service missed an item in my package and they were on it to resend it as soon as possible. This is the kind of business you wanna deal with. Very satisfied, very helpful.
Giftfors 回复2025-09-18
Dear Jaci,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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