Hello Ralph,
I am sorry to hear that the gift process was frustrating. We understand that the process can be upsetting if expecting the gift to work the same as a gift card. We apologize for the confusion. We would appreciate any opportunity to improve the experience. I will be reaching out to offer assistance.
Thank you for your feedback.
Hello Jennifer,
I am sorry that the service fees are a little high. I can understand how frustrating it can be to want to send a gift to someone and the fee be more than expected. We try to keep the fees as low as possible for the service that we are providing. Not being like a traditional gift card service, we work to make the process as affordable as possible. Please reach out to us at [email protected] if there is anything that we can do to assist.
Thank you for your feedback.
We're delighted to hear that you found our app easy to use and were able to find exactly what you were looking for! Thank you for your wonderful feedback.
We're so happy to hear you found our website easy to use and that the gifts were delivered as requested. We appreciate you sharing your positive experience with us!
We're so happy to hear that our service was easy to use and worked perfectly for you, especially without needing another app. Thank you for your kind words!
Hello Mona,
I am sorry that your experience was not good. That is not what we want for our customers. We understand that it can be frustrating when purchasing a gift for someone and it not be available as anticipated. We appreciate any opportunity to answer any questions you may have to help improve the experience. Please feel free to reach out to us at [email protected] if there is anything that we can do to assist.
Thank you for your feedback.
We are so happy to hear you find our service awesome and appreciate the flexibility to change messages! It's wonderful to know our customer service team has been helpful and that you use us so frequently. Thank you for your kind words!
Hello Micaela,
I am sorry for the frustration that this may have caused. I understand that it can be upsetting and frustrating when your business is used before information is provided. Our team would love the opportunity to better explain or offer to remove the listing. Please reach out to us at [email protected] and we will be happy to assist.
Thank you for the feedback.
Hello Tara,
I am sorry for the confusion and embarrassment this has caused. It is not our intentions to cause this for our customers. I can understand that it can frustrating when a gift does not work out as intended. I am happy to hear that your recipient was able to cash in their gift. Please reach out to us at [email protected] if there is anything we can do to improve on your experience and we will be happy to help.
Thank you for your feedback.
We are truly touched by your thoughtful gesture and are glad that we could play a small part in supporting your friends during such a challenging time. It means a lot to us that our food brought some comfort to them. We wish their son a continued recovery.