GigSky

Hello Paulo, thank you for your feedback. We are glad the service was available for your trip, but we apologize for the moments when you lost signal. Connection stability can depend on our local roaming partner's coverage or temporary network fluctuations in specific areas. To help restore or optimize your signal on future trips, please see our support guide: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Best regards, The GigSky Team.

Hi Gee! We're sorry to hear that the connection was really poor. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hi there! We're sorry to hear that you were unable to activate your 10GB benefit upon arrival. We checked our records and were unable to find any previous contact from you regarding this. Generally, we're able to reset a benefit as long as it hasn't already been used, so if you believe this wasn't the case and would like us to take another look, please reach out to our support team at [email protected], mentioning that you're contacting us following this Trustpilot review so we can recognize your case and assist you.

Hello Howie, thank you for sharing your experience. We are glad the service was available for your trip, but we sincerely apologize for the unstable connectivity and slow data speeds you encountered. Data speed and connection stability can depend heavily on local carrier routing, network congestion, and coverage in your specific area. For more info, please check this relevant article: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times. Best regards, The GigSky Team.

Hola Cesar, muchas gracias por tu comentario. Nos alegra que el servicio haya estado disponible durante tu uso. Lamentamos cualquier inconveniente con la cobertura en zonas específicas , la cual puede depender de la ubicación o de la red de la operadora local. Para consultar consejos para optimizar la señal en tu dispositivo, te invitamos a revisar nuestra guía: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Atentamente, El Equipo de GigSky // Hello Cesar, thank you for sharing your feedback. We are glad the service was available for your trip. We apologize for any coverage fluctuations you may have experienced , which can depend on area location or local carrier coverage. To check tips on optimizing connectivity on your device, please see our guide: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems. Best regards, The GigSky Team.

Hi there! We're sorry to hear that the connection in China was extremely spotty and that the app was also glitchy for you, especially when compared to your experience with another provider. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain the connection issues. If you're experiencing issues with the app, we'd recommend trying to restart the app, update it to the latest version, or reinstall it, as this often resolves that type of issue. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hi Franz! We're sorry to hear that there were areas of central London where you couldn't get service, or where speeds dropped to Edge only. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, even in major cities, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hi Mawuli! Thank you for the feedback, and we're glad you found the free 7-day data plan great overall. We're sorry to hear it was unreliable at times, with the connection dropping to EDGE occasionally. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hi Mac! We're sorry to hear that the service didn't support 5G and that the LTE connection was a bit slow. We'd like to clarify that LTE is 4G, which means your internet was active and working. 5G availability depends on which network our eSIM connects to and the coverage available in each area, which can result in an LTE connection even when your device is 5G capable. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hello Lizzie, thank you for sharing your feedback. We sincerely apologize for your disappointment and for your data running out faster than expected. Mobile data can sometimes be consumed quickly by background updates, automatic app syncs, or cloud backups. You can find helpful tips on monitoring and limiting background usage here: https://support.gigsky.com/hc/en-us/articles/360011673753-How-can-I-check-limit-my-data-usage Because your plan ended unexpectedly early, please contact our support team at [email protected] so we can investigate your usage details and assist you further. Best regards, The GigSky Team.