GigSky

Hello Junghyun, thank you for sharing your experience. We are glad the service was available for your trip, but we apologize for the slower data speeds you encountered. Network speed can depend heavily on local carrier routing, network congestion, and area coverage. please see our dedicated guide for more information: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times. Best regards, The GigSky Team.

Thank you for your feedback, RJ, and we are glad the service works well! We appreciate your suggestion about clearer setup guidance. In the meantime, our help videos cover step-by-step instructions on what to enable and disable on your device: https://support.gigsky.com/hc/en-us/articles/22457967144466-Help-Videos-How-to-set-up-GigSky-on-your-smartphone. Best regards, The GigSky Team

您好Chantel，感谢您分享您的体验。很高兴听到整体服务很好，WhatsApp和Facebook Messenger也能正常使用。对于电话、短信和SIM设置方面的任何困惑，我们深表歉意。我们的eSIM计划仅提供数据服务，因此不支持标准蜂窝通话和短信，但基于互联网的消息应用可以无缝使用。在国外保持主SIM卡用于通话/短信有时会产生来自您家乡运营商的漫游费用，因此关闭主SIM卡的数据漫游有助于避免意外费用。如果您在未来的旅行中遇到任何问题，您可以在我们的支持指南中了解更多关于管理SIM设置的信息：https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems。此致，GigSky团队。

Hi Virma! We're sorry to hear that this second experience was worse, with only messages coming through and no ability to connect on WhatsApp. Network performance can sometimes be affected by local carrier routing, congestion, or coverage in certain areas, which may explain what you experienced. We always recommend checking our troubleshooting guide as a first step, as it covers a range of solutions that can help: https://support.gigsky.com/hc/en-us/articles/206262967-Troubleshooting-connectivity-problems If you'd like us to look into this further, please reach out to our support team at [email protected] with your account details so we can assist you.

Hello Paula, thank you for sharing your experience. We are glad to hear that you found the eSIM easy to install, effective, and enjoyed the free offer. We apologize for the slower data speeds you encountered. The available network speed can depend heavily on local carrier routing and area coverage. To help diagnose and optimize speed issues on your device, please see our dedicated guide: https://support.gigsky.com/hc/en-us/articles/205496168-Why-is-my-data-speed-slow-at-times Best regards, The GigSky Team.

Thank you for your feedback, Trent, and we are glad the connection and speed were good once set up! We are sorry about the glitchy initial setup on your iPhone. For future reference, our help videos cover iPhone-specific setup steps that may help: https://support.gigsky.com/hc/en-us/articles/22457967144466-Help-Videos-How-to-set-up-GigSky-on-your-smartphone. Best regards, The GigSky Team

Hi João Paulo! We're sorry to hear that your contracted GB ran out about 10 times faster than with a normal phone company. This kind of accelerated consumption can sometimes be related to background services or apps using data without you actively browsing. You can check exactly how your data is being used, and turn off background usage for specific apps, following the steps here: https://support.gigsky.com/hc/en-us/articles/360011673753-How-can-I-check-limit-my-data-usage If the issue persists, please reach out to our support team at [email protected] with your account details so we can look into your case and assist you.