We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
J
Julie · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
很多选择
多种选择,简单易用,省钱!
Go City® 回复2026-07-14
Hi Julie,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
A
Athira suresh · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
经济的
使用 Go City 通票进行游览是一种非常经济的选择。非常简单直接
Go City® 回复2026-07-14
Hi Athira,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
V
Vicki c · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
非常超值而且还蛮方便的
Go City® 回复2026-07-14
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Thank you for sharing your feedback. We are genuinely sorry to hear about the stressful experience you had while traveling with your family. We completely understand how frustrating it is to miss a reservation due to unexpected delays, especially when traveling with kids.
Having flexibility is incredibly important when traveling with children, the elderly, or disabled guests, and we hate to hear that you felt unsupported by our online service.
To help avoid these issues, we recommend customers research our "Know Before You Go" and reservation sections on our website and app to ensure you have everything you need before arriving.
We are always wanting to improve. If you wish to share more details about your pass and the attraction you visited, kindly contact us at [email protected] so we can investigate this further
N
Natalie · 写过 2 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
客户服务和公共汽车需要改进,但其他方面都很好……
客户服务需要在与其附属旅游公司合作方面提供更多帮助,并在出现问题时提供帮助。
巴士在没有通知的情况下被取消了,我们发现自己等了半个小时才决定乘坐出租车。除此之外,我发现 Go City 很有帮助并且节省成本。
Go City® 回复2026-07-15
Thank you for sharing your feedback with us. We are genuinely sorry to hear about the frustration you experienced with the bus cancellations and our customer service. Waiting for half an hour without any notification and having to take a cab is certainly not the seamless experience we want to provide.
To help prevent this in the future, we highly recommend downloading the Big Bus Tours app to enhance your sightseeing experience. The app allows you to track buses in real time and view accurate arrival times at each stop. It also features interactive maps with walking directions, detailed stop information, and live service updates with notifications about any anticipated changes accessible via the in-app inbox.
We are also sharing your feedback with our customer service team to improve how we coordinate with affiliate tour companies and handle issues when they arise. We are glad to hear that, despite these hiccups, you still found Go City to be helpful and cost-saving overall.
We are always wanting to improve. If you wish to share more details about your experience, kindly contact us at [email protected].
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
G
Gavin NOONE · 写过 8 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
在纽约的好选择
不错的选择,帮我省了钱,并促使我在纽约期间做了一些有趣的活动
Go City® 回复2026-07-14
Hi There,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Thank you for sharing your feedback, and we are truly sorry for the frustration and disappointment this situation has caused during your vacation. We always encourage our customers to research reservation and pass requirements in advance to ensure everything goes smoothly. To help with planning, detailed information is provided on our website and app. This includes clarification on the checkout page when purchasing an All-Inclusive Pass, which notes that multi-day passes are valid for consecutive calendar days starting from the date of first use.
We understand how upsetting it is when plans do not go as expected. However, because our system shows that the pass has been fully utilized across all 4 consecutive days, we are unable to process a refund for used and expired passes.
If you have any further questions or if we can assist with anything else, please feel free to reach out to us directly at [email protected] with your pass details.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. All of our all inclusive passes are valid for calendar days rather than 24-hour periods, and we’re sorry if this was not clear when you purchased your pass. This information is available on our website and app to help customers plan their visits.
We’re also sorry to hear you were disappointed with the support you received. We always strive to provide excellent customer service, and we’d appreciate the opportunity to learn more about your experience. Please contact us at [email protected], and our team will be happy to look into this further.
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
T
Tennis · 写过 9 条评价 · 已认证 · 体验于 2026-07-07 ·
★★★★★
伟大的通行证
我们通过通行证参加了75%的活动。它为我们节省了数百美元。我会再次购买。
Go City® 回复2026-07-12
Hi Tennis,
We are truly grateful for your review and kind words. Your feedback means a great deal to us, and we’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future.
Warm Regards,
Go City
R
Rebecca · 写过 2 条评价 · 已认证 · 体验于 2026-06-26 ·
★★★★★
独自旅行
独自旅行,Go City 帮助您制定计划。我现在已经用过3次了。威基基、旧金山和芝加哥非常有帮助!
Go City® 回复2026-07-13
Hi Rebecca,
Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!
Warm Regards,
Go City
Thank you for sharing your feedback with us! We want every traveler to have an amazing experience, so we're truly sorry to hear that the booking process and wait times at the tourist office caused you stress.
To help make planning as smooth as possible, we always recommend checking out our website and app before your trip. Both are packed with step-by-step guidance, reservation details, and plenty of handy tips and tricks to ensure you have everything you need to navigate the top sights.
We will pass your feedback on to help us improve, and we hope to welcome you back for a much smoother adventure next time!
O
Ovidiu · 写过 1 条评价 · 已认证 · 体验于 2026-07-07 ·
★★★★★
都柏林
最后一切都ok
当我尝试预订吉尼斯黑啤酒时出现一些误解
Go City® 回复2026-07-13
Hi Ovidiu,
We appreciate you taking the time to leave us a review. Your feedback is extremely valuable to us, as it motivates us to continuously improve and provide the best possible service. We hope to serve you again in the future.
Warm Regards,
Go City
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
Thank you for sharing your feedback. We’re truly sorry to hear about the disappointment and inconvenience you experienced during your visit. We understand how frustrating it must have been
A member of our team has been in touch with you regarding your concerns, and we appreciate your patience while we worked to look into this with our attraction partner. We’re sorry for the delay in reaching a resolution and for any frustration this may have caused.
Providing an excellent customer experience is extremely important to us, and we’re grateful for your feedback as it helps us identify where we can improve. We’re continuing to review this matter and the way attraction information is communicated to ensure our customers have the most accurate and up-to-date experience possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to address your concerns.
我们买了伦敦、巴黎和罗马的 Go City 通票。可以选择参观的景点很方便。对于从未去过这些地方的人来说,唯一的缺点就是。这些景点分布得非常广泛,因此在您的时间范围内到达很多景点很难让通行证物有所值。我还发现所提供的一些景点缺乏他们所提供的东西。例如,埃菲尔铁塔只能步行到二楼,而罗马斗兽场只能在建筑物周围步行,无法进入竞技场或地下,所以我最终通过不同的供应商购买了这些,以确保我获得完整的体验。
Go City® 回复2026-07-12
Hi Jacklyn,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
J
Jayna divesh · 写过 1 条评价 · 已认证 · 体验于 2026-07-03 ·
★★★★★
使用起来非常方便
使用起来非常方便。成本有效。涵盖广泛的活动和景点。应用程序非常易于使用。
Go City® 回复2026-07-12
Dear Jayna,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City