Go City® (gocity.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
What people say
M
Mr Guillermo De Lucas · 3 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
Worth It
I’ve been able to save a lot of money with Go City while discovering activities I probably wouldn’t have found otherwise. I think it’s a great way to make the most of a trip. On my last trip to Las Vegas, I saved around $350, which made the pass well worth it.
Reply from Go City®2026-08-07
Hi There,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
M
Michael Anderson · 4 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
I will check every city they offer… AMAZING!!
Everything about this pass made it enjoyable! From the app to the attractions, the ease of booking events to the quality of attractions. If you are vacationing in a city that they have a pass BUY it and enjoy everything it has to offer
Reply from Go City®2026-08-07
Hi Michael,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
The items offered are not worth the experience. They feel subpar compared to other excursions not offered via Go City, especially the Sea Life Park Luau. I've been to a few luaus and this is the only one that wasn't enjoyable (food was awful, entertainment was okay, the emcee sounded like a used car salesman). The luau is the major expenditure on the card so it essentially forces you to go in order to feel like you're getting a good value for the price you paid for the Go card.
If you book a Kualoa Ranch excursion, you're forced to pay for it on your credit card and then receive a refund once you show up. By the way, you don't receive a full refund - there's a processing fee. Kualoa should gather your credit card info and only charge for no-shows.
I purchased a four day pass for the family and had to rush around for four consecutive days to squeeze everything in. It would be much more enjoyable if Go City allowed us to use the four days over seven days.
Many of the excursions we participated in weren't worth it. A few were. Save your money and buy the excursions separately on your own. There's coupons for everything so you never have to pay full price.
It’s more than what you paid for. Also, we didn’t have to be in line in some attractions with our Go City admission. It’s very efficient and wise.
Reply from Go City®2026-08-07
Hi There,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
All of the major attractions in London are included in the London Pass and the QR code on the phone makes it convenient to access all of the attractions.
Reply from Go City®2026-08-07
Hi There.
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Good Value for Money and a lot of interesting activities
Reply from Go City®2026-08-06
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
We had a difficult time at the Louve. Our pass showed we had paid 0 euros. We did not understand that we needed the Go City pass to show too. The ticket counter representative was so helpful in helping us. From there on it was not a problem. We could not find a good solution in the Go City app to make a schedule for our two days in Paris. We ended up making it our ourselves.
Reply from Go City®2026-08-06
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
A
Ayesha Smith · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Go City was the perfect money saver
Our trip to London was amazing, and the Go City Pass was worth every single penny!
We only purchased a 1-day pass because we already had other plans during our stay, but we still managed to fit in so much. We visited the London Eye, and I'd definitely recommend booking your time slot in advance as it was incredibly busy. We also saw Wicked, which was absolutely phenomenal! We made sure to be at the box office for 10am to secure our tickets, and it was well worth the early start.
The Paddington Experience was another highlight of our trip. It was absolutely fabulous, and our 7-year-old loved every minute of it. She got fully involved in all the activities, and it was a huge hit with the whole family.
The only downside for us was the Big Bus Hop-On Hop-Off service. The Big Bus app was really useful for finding the correct routes, but the buses were extremely busy. We were turned away several times because they were full and sometimes waited almost an hour for the next bus. It was also frustrating seeing tickets still being sold while so many people were already waiting. I think numbers should be capped to improve the experience.
My advice would be: don't rely on the bus if you need to be somewhere at a specific time. However, if you're looking for a relaxed sightseeing tour and have plenty of time, it's still a great way to see London.
Overall, the Go City Pass saved us a lot of money and gave us fantastic value for what we managed to do in just one day. If we hadn't spent so much time waiting for the buses and had used alternative transport instead, we definitely could have squeezed in even more attractions. I would absolutely recommend the Go City Pass and wouldn't hesitate to use it again!
Reply from Go City®2026-08-06
Hi Ayesha,
We truly appreciate your feedback, and it will help us identify areas for improvement and enhance the service we provide to our customers. Please be assured that we will share your comments with the relevant teams and continue working to improve our communication with our attraction partners to help prevent similar situations from occurring in the future.
It is wonderful to hear that you enjoyed using your Go City pass despite the challenges you experienced. We sincerely appreciate your understanding and support.
We look forward to welcoming you again and hope to serve you on your future travels.
Warm Regards,
Go City
Easy to use. Had no issues redeeming and saved money.
Reply from Go City®2026-08-07
Hi There,
We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
This was my first time using CityPASS in NYC. I bought the 2-day All-Inclusive Pass and visited 9 attractions. It was definitely worth it— I saved roughly 50%
Most of the attractions required advance reservations, but it was very easy to modify or reschedule, even at the last minute
Reply from Go City®2026-08-05
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
It was our first time visiting Stockholm. Go City included entries to most of the sights we'd want to visit. It was a good value and convenient. It would've been nice to include transportation passes and ride tickets for Gröna Lund.
Reply from Go City®2026-08-05
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
In many attractions I felt like a 2nd class visitor. In Westministers Abbey I could enter only in the afternoon, reservations to the Shard had to be made only a month in advance. And there are many such examples
Reply from Go City®2026-08-04
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience made you feel like a second-class visitor, and we appreciate you sharing your concerns with us.
We’d like to reassure you that we provide guidance across our website and app to help customers plan their visits and make the most of their Go City experience. Our Visitor Tips for Westminster Abbey state that we strongly recommend visiting in the afternoon for a better experience.
For The View from The Shard, reservations can be made up to 30 days in advance through the Go City app, and we recommend booking as soon as possible once reservations open to secure your preferred time.
We always encourage customers to check the attraction details, Visitor Tips, and reservation guidance on our website and app before their visit, as this helps ensure they have everything they need for their adventure. If you ever need any help along the way, our friendly support team is always happy to assist.
Thank you again for your feedback, and we hope you were still able to enjoy many of the amazing attractions included with Go City.
S
Susan O Jones · 9 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
Must have for a visit to Copenhagen
This is a great service covering all the major sights you would like to see plus even more you should peek into. It saved my husband and I lot of money. We loved the transportation aspect of it as well.
Reply from Go City®2026-08-04
Hi Susan,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
R
Raja · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Very satisfied with the service and…
Very satisfied with the service and offers. No issues and saved a bundle. Thanks
Reply from Go City®2026-08-04
Hi Raja,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
J
Jennifer · 1 review · Verified · Experienced 2026-08-04 ·
★★★★★
Great value
Great value. We saved over $350 using Go City and it is so easy to use. So many great attractions to choose from. If sightseeing is my goal, I won’t travel without it.
Reply from Go City®2026-08-04
Hi Jennifer,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City