Go City®

Hi Marcel, We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City

Hi Elizabeth, This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future. Regards, Go City

Hi, we're sorry to hear that your experience was frustrating. We understand how disappointing it can be when resolving a refund takes longer than expected. Our team was investigating your refund issue to ensure it was resolved correctly, and we're pleased that we were able to reach a resolution. We appreciate your patience while we worked through the matter. We care about the experience of all our customers, and feedback like yours is important to us. We'll share your comments with the relevant team as we continue working to improve our service and provide a better experience for all our customers. Thank you for taking the time to share your feedback.

Hi Lorraine, We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future. Regards, Go City

Hi Heike, Thank you for taking the time to share your review. We are truly grateful for your review and kind words, it truly boosts our confidence as we continue striving to provide a hassle-free experience. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future. Warm Regards, Go City

Hi Mary, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City

We're sorry to hear that your experience didn't meet your expectations. We care about our customers and always want you to have the best possible experience. Customer service is incredibly important to us, so we're disappointed to hear that you were unhappy with the support you received. Our Know Before You Go and attraction information is designed to help customers plan their visits by highlighting important details such as reservation requirements, opening hours, and attraction-specific guidance. For Madison Square Garden, this includes recommending that customers arrive when the box office opens, as tours are offered on a first-come, first-served basis and availability may be limited during busy periods or on event days. We're pleased to see that you were able to enjoy all five attractions included on your pass. As the pass was partially used, we're unable to offer a refund in line with our pass policy. However, we always value customer feedback, so if you'd like us to share your comments with the relevant team, please contact us at [email protected] with your booking details.

Hi Kc, This truly made our day. We’re so grateful for your kind words and appreciate you taking the time to share your review with us and the community. We hope to serve you again in the future. Warm Regards, Go City

Hi Ramon, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City

Thank you for your feedback. We are sorry for the confusion regarding your package inclusions. The Essentials Pass is designed to include three attractions: one primary choice and two additional options from our curated list. We apologize if this wasn't clear, and we will use your feedback to help us improve how this information is presented on our website and app. if you wish to share more details kindly reach out to us at [email protected] with your booking details so we can look into this for you.

Dear Angela, We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities. Regards, Go City

Hi Fionna, We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City

Hi Luis, This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future. Warm Regards, Go City

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your frustration, and we completely understand how important it is to speak with a real person when you need support. We want to reassure you that we do have a dedicated team of customer service agents ready to help! While our automated helper is there to assist with quick questions, you can always ask to be connected to a live agent. We are always wanting to improve. If you still need assistance or would like to discuss your experience, kindly contact us at [email protected] so one of our friendly support team can investigate this and assist you directly.

Hi Teresa, This made our day! Your review means a lot to us, and we truly appreciate your kind words. We hope to serve you again in the future. Warm Regards, Go City

Hi Kunde, We are beyond thankful for your review and truly grateful for your kind words. Your feedback is extremely important to us and continually motivates us to ensure a smooth and enjoyable journey for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We hope to have the pleasure of serving you again in the near future. Warm Regards, Go City

This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City

Thank you so much for being a loyal Go City customer and for taking the time to share your experience with us. We are genuinely sorry to hear that your third experience—this time in Singapore—has been so frustrating, especially while trying to coordinate plans for three families. We completely understand how stressful and disappointing it is to face booking issues and feel like you aren't getting the seamless value you expected. To ensure a smooth visit to the Marina Bay Sands SkyPark Observation Deck, our "Know Before You Go" section highlights that you must visit the Go City booking portal to make a reservation prior to your visit using your order number and the email used to purchase your passes. We kindly request customers research these details before visiting as they contain all the necessary materials to ensure you have a lovely experience. That being said, we are sharing your comments regarding the clarity of the app and your chat experience directly with our product team so we can continue to make our guidelines as clear and accessible as possible. We'd like to investigate this further for you. Please reach out to us directly at [email protected] with your pass numbers and the email address associated with your purchase.

Hi Charlotte, We appreciate you taking the time to leave us a review. Your feedback is truly valuable, as it motivates us to continuously improve and provide the best possible service. We hope to have the opportunity to serve you again in the future. Regards, Go City