GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items.
Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Zero stars refund delayed Email about refund came after 4 weeks and taking action with a written letter demand. Background
Warning: they only offer Paypal, Apple Pay, or Shop.. So clicking the payment type AUTOMATICALLY WILL PURCHASE the items in your cart, you can’t back out- you continue and go through a long wait if return needed. Unfortunately I selected SHOP as payment type while the brown “wool” skirt was in the cart. When I received it, I observed it to be polyester blend fraudulently labeled as wool. Design was for someone who has no middle.
Their return policy that has USA return is only visible after you press checkout and only briefly-on the bottom left of mobile view, not a part of their website. Their products don’t ship with any invoice, so that’s on you. After watching my UPS track to their warehouse in a few days, nothing happened during 2 weeks, so emailed them a copy of the return shipping email notification, requesting again a refund, but got a “packages are piling up in our warehouse” apology. The return policy says it must reach them within 15 days of their item being delivered to you. You pay the return shipping: ($15 for 1 lb in UPS at this time.)
FOR EUROPE & USA ORDERS:
Receiver: SF Return A0192 Tel: +852 6856 5288 Address：14 Commercial Ave STE A, ALBANY, New York, 12205, USA
When you don’t like the product and want to return it, there is a webform that you need to fill out on their website which has pop up error messages in Chinese. Somehow you have to know the tracking number of the UPS return shipment before you can confirm the method of sending it back.
GOELIA 回复2024-03-06
Dear Jill,
We hope this message finds you well. We want to start by expressing our sincerest apologies for any inconvenience you may have experienced during your recent shopping experience with us. It is our utmost priority to ensure customer satisfaction, and we regret that we did not meet your expectations this time.
Firstly, regarding the issues with the experience of our store, we will promptly investigate these matters and optimize website fluency and improve the return process.
Secondly, concerning the refund issue, we sincerely apologize for the delay in processing your refund. This does not align with our commitment to customer service, and we have urged our finance team to expedite the processing of your refund.
We acknowledge the communication shortcomings and will strengthen our customer service team to ensure timely and effective communication, providing useful information. Your feedback is crucial to us, and we will take it seriously, implementing necessary improvements.
In conclusion, we sincerely appreciate your feedback. Your opinions are vital to our improvement efforts. We are committed to resolving your issues and hope to regain your trust.
Warm regards,
GOELIA
Love all the items I received so far.
Great material and they all look very expensive. Better than expected. Very fast delivery as well. Fit perfectly. Definitely recommend. ❤️❤️❤️
The quality of clothing is good however the retune cost and sizing is ridiculous. To return an item from UK it will cost minimum £30.
GOELIA 回复2024-02-29
Dear Aliona,
Apologize for any inconvenience caused. Firstly, thank you for your recognition of the quality of our products. Currently, we do not have a warehouse in the UK currently, but we plan to establish one in the future. Returns will be more convenient then. We understand there are still many shortcomings at present, and we will continue to improve our after-sales service in the future.
Fabric quality is very nice and if you catch their 60% sales you can get a really good deal. Customer service was prompt with replying about my partially delivered order. They have good fashion picks for my trip to Europe
Atrocious return service, the sizes are pathetic so they will not fit properly and the return is so horrible and expensive as I have to pay fees for the return as well, I would ask everyone to avoid this website for buying anything
GOELIA 回复2024-02-20
Dear Aarti,
I'm really sorry to hear about your experience. We strive to provide excellent service and it's disheartening to learn that we fell short in this instance. We value your feedback and want to make things right. Because our sizing may differ from EU/US standars, it's the best to refer to size chart before purchasing. We'll set a warehouse in UK in the future. At that time return will be easier and more convenient. According to our return policy, the shipping costs of return for non-quality issues are at the expense of customers. We'll also launch the shipping label in the future. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.
Not suitable for customers in Europe and the UK. Very cumbersome returns process. It has led me to a significant loss on postage and custom duties.
GOELIA 回复2024-02-20
Dear Shaikha,
We are sorry for the bad shopping experience. We strive to provide excellent service and we are sorry you are not satisfied with our customer service. We'll set a warehouse in UK in the future. At that time return will be easier and more convenient. We value your feedback and want to make things right. We'll try our best to improve our customer service.
The clothes are of decent quality however the return policy is atrocious!! If the item doesn’t fit but is not faulty, the return needs to be returned to NEW YORK, with a tracking number… that is NOT a cheap return option. Avoid at all cost unless you are super sure of your sizes!
GOELIA 回复2024-02-20
Dear customer,
Thank you for recognizing the quality of our clothes. According to our return policy, the shipping costs of return for non-quality issues are at the expense of customers. We don't have warehouse in UK currently and will set one in the future. At that time return will be easier and more convenient. The tracking number is used to find the package for our warehouse. It's helpful to process the full refund. We know we still have some shortcomings and we'll try our best to improve our customer service. Once again, we sincerely apologize for any inconvenience caused.
DO NOT BUY from this company. They send different packages, badly wrapped. The quality is very mixed and the sizes are not right. The worst thing is it cost £109 - yes £109 in postage costs - £35 PER COAT
TO RETURN THREE COATS TO NEW YORK! They refuse to refund cost. Despite the fact I kept three coats, which were only of average quality and which I will use for work, I still had to pay the return fee!!
GOELIA 回复2024-02-20
Dear customer,
We are so sorry for the bad shopping experience. We have 3 warehouses in China, America and Australia. It depends on the stock and style, so you received different packages from different countries. Our sizing may differ from AU standards, it's the best to refer to size chart before purchasing. We don't have warehouse in UK currently and we plan to set one. At that time return will be easier and more convenient. We understand we still have some disadvantages and we'll try our best to improve the quality of clothes and our customer service. Once again, we sincerely apologize for any inconvenience caused.
This company has the worst customer experience I have ever encountered!!! Do not ever purchase from this company!! I have turned them over to the better Business bureau as well as contacted lawyers and will be proceeding with a small claims lawsuit against this company! The issued a refund for a product that I ordered due to the fact that it was no longer available in my size. That is all fine and well however they never actually put the money back in my account and the transaction has been pending for a very very long time! They do not respond to emails and they do not respond to live chat. They have zero customer service phone number for you to call and when you do actually get a hold of someone their answer to every question or problem you have is I'm sorry but we can't help you. At this point my lawyers will be handling this as well as the better Business bureau and I plan on seeing them in court. I urge anyone who is considering shopping with them to avoid it at all costs!!! This company's practices are illegal. I will also be posting to my YouTube channel, my tiktok account, and Instagram about my experience with them and warning everyone to stay away!
GOELIA 回复2024-01-24
Dear customer,
We hope this message finds you well. We want to start by expressing our sincerest apologies for any inconvenience you may have experienced during your recent shopping experience with us. It is our utmost priority to ensure customer satisfaction, and we regret that we did not meet your expectations this time.
We would like to inform you that a refund was initiated on January 19th, crediting back to the VISA card associated with your purchase. For your convenience and verification, we have included a screenshot of the refund transaction along with the refund reference number in this email. We kindly ask you to review these details and, if necessary, contact your bank to confirm the refund.
Your understanding and cooperation in this matter are greatly appreciated. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us directly.
Thank you once again for your patience and understanding.
Warm regards,
GOELIA
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