Amazing fabric quality!!!!!
Innovative design meets superior fabric quality, setting this brand apart as a true trendsetter in the world of fashion and style.
关于 GOELIA
数据更新- 网站
- goelia1995.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 49 条评价
- 差评回复率
- 97%（95/98 条）
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商家自述
GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
以上内容由商家自行提供，未经平台核实。GOELIA靠谱吗？
GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
These clothes offer a perfect balance…
These clothes offer a perfect balance between fashion-forward design and practicality, ideal for both everyday wear and special events.
Warm and Comfortable
Unmatched comfort and style are the hallmarks of these clothes, making them a pleasure to wear while staying fashionably on-trend.
Scammy. Don’t expect your money back for returns
Awful experience all around. I pretty much exclusively shop for clothes online and have never had such an annoying experience. First of all, the clothes aren’t as great quality as they claim and size measurements are not always accurate. Secondly, good luck getting your money back if you return anything!! I was told I would be refunded within 1-3 business days of them receiving it, plus the return shipping fee would be refunded but I’ve received nothing. No communication about my return either. They only update me if I message them, which they don’t say anything useful anyway. Just “oh sorry we’ll refund you someday day, we won’t say when though, there’s a delay.” Never had a company be so obnoxious about returns. The fact a bunch of “influencers” blabber on about this brand should have been my first red flag. They also try hard to pass themselves off as an Australian brand. All clothes are made in China, shipped from China, emails are in Chinese… there are plenty of cheap made in China clothing brands that are at least legitimate brands if that’s what you’re looking for. EDIT FOR ADDED INFO: The company responded to me here to attempt damage control, and as you can see, claimed to be processing my refund. Yet another lie. Nothing has been processed and I have since got PayPal involved because they clearly plan on keeping both the item and money. If you are having a similar problem, don’t play their games, just go straight to your bank and start a chargeback.
GOELIA 回复2024-01-02
Dear Customer, We sincerely apologize for the unpleasant experience you had during your shopping process. We deeply regret that our products and services did not meet your expectations. We understand your concerns, and we offer our heartfelt apologies. Firstly, regarding the issues with product quality and size measurements, we will promptly investigate these matters and take measures to improve the quality of our products and the accuracy of size measurements. Secondly, concerning the refund issue, we sincerely apologize for the delay in processing your refund. This does not align with our commitment to customer service, and we have urged our finance team to expedite the processing of your refund. We acknowledge the communication shortcomings and will strengthen our customer service team to ensure timely and effective communication, providing useful information. Your feedback is crucial to us, and we will take it seriously, implementing necessary improvements. Regarding the concerns about the brand's geographical representation, we understand your apprehensions. We are a 28-year-old Chinese brand, and opening our first overseas store in Sydney last year was a significant milestone for us. We value your input and are actively working to address any shortcomings. In conclusion, we sincerely appreciate your feedback. Your opinions are vital to our improvement efforts. We are committed to resolving your issues and hope to regain your trust.
This brand consistently delivers…
This brand consistently delivers exceptional quality. Their pieces are both stylish and durable, making them a great addition to any wardrobe.
Hope there will be more marketing promotions.
I like the style and quality, but some items are a bit pricey. Nonetheless, the pieces I bought are elegant and versatile.
I'm so happy with my purchase
I'm so happy with my purchase! The attention to detail in designs is remarkable, and the quality is unparalleled. It's a brand I trust for high-end fashion.
The online shopping experience was…
The online shopping experience was seamless. The size guide was accurate, and the customer reviews were very helpful in making my decision.
The clothes are beautiful and…
The clothes are beautiful and well-made, but I wish the shipping was a bit faster. Overall, a good shopping experience.
Totally in love with my dress!
Absolutely in love with my dress! The fit is perfect, and the material feels luxurious. Definitely worth the price!!!
Comfy skirts! I need more sizes though.
I love how comfortable my skirt is! Great for everyday wear, although I wish they had more size options.
Good quality, waiting for more designs!🤩
Your customer service was helpful, and the quality of the clothing is generally good. I'd love to see more variety in their designs in the future.
Great styles, but keep an eye on the price.
Your dress collection is impressive. The colors are vibrant, and the styles are on-trend. The only downside is the slightly higher price point.
Chic Designs .. size too big!!
While the designs at GOELIA are quite fashionable, I found their sizing to be on the larger side. Its a good brand, but I recommend being cautious with the sizes, especially for those who prefer a closer fit.
Stylish but returns....
I appreciated the style and quality of the dress I bought from GOELIA, but was disappointed to find no return label included. It seems customers need to cover return shipping costs, which is something to consider before purchasing.
Feeling tricked by this brand - awful!
Feeling tricked by this brand! Wish I’d read the reviews before purchasing, and I need to start researching new brands more before buying from them. I’m only relieved that I didn’t purchase more. 1. The brand is marketed heavily in the UK so it didn’t cross my mind that the returns process would be such a nightmare - buyer covers the cost of the return…. to New York!!! 2. The company is fast fashion from China…. 3. Quality is poor - thin fabric, not made very well, awful packaging with a lot of plastic. Very cheap looking tote bag received as “mystery gift” only making the whole experience even more tacky. 4. Shame on the British influencers that are plugging this brand. I purchased solely on the recommendation of a well known influencer that I follow and trust. I am shocked that she is promoting this and confused as to why she would. It seems this brand invests heavily in marketing so that people buy and then keep items when they realise how difficult the returns process is, even though they are unhappy. Awful experience. Avoid.
GOELIA 回复2023-12-07
Hi Ceri, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. In the future, we plan to establish a warehouse in the UK and continue to work on shipping label implementation to facilitate returns. As a Chinese brand with 28 years of history, our goal is to provide customers with better clothing quality at a lower cost. All our clothes are made of high-quality fabrics, and we sincerely apologize for not meeting your expectations. The tote bag we provide is designed with simplicity and fashion, and it can be reused, helping customers reduce the use of plastic bags. This is our small contribution to environmental conservation. You can also use it in your daily life. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service.
Worst shopping experience ever
Worst shopping experience ever. I live in Australia and they even have a physical store in Sydney, but they have received my returned items 4 weeks ago and still no refund. Now I'm even worried about my personal information that they hold. They are not legit, just stay away from them.
GOELIA 回复2023-12-07
Dear, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Would you mind contacting us via [email protected] and sending the order number to us? We'll process the refund as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service.
Do not order
Do not order - my order never came, no refund or any customer service. Just an email to be patient. Tracking stopped weeks ago. I would stay away.
GOELIA 回复2023-12-07
Hi Nicole, We sincerely apologize for the bad shopping experience. Due to the delayed flight, the status of delivery doesn't update until Nov 22nd. We are so sorry for that. This is a unique situation that we are unable to control but try not to have it happen again in the future. We understanding we have many disadvantages. We'll keep improving our customer service. Hope you will love our brand in the future.
Terrible quality
Terrible quality, then cost over £20 to return. They won’t do free returns unless items are faulty. Avoid
GOELIA 回复2023-12-07
Dear, We sincerely apologize for the bad shopping experience. In the future, we plan to establish a warehouse in the UK and continue to work on shipping label implementation to facilitate returns. As a Chinese brand with 28 years of history, our goal is to provide customers with better clothing quality at a lower cost. All our clothes are made of high-quality fabrics, and we sincerely apologize for not meeting your expectations. We understand we have some disadvantages. Once again, we sincerely apologize for any inconvenience caused. We'll keep imrpoving our customer service. Hope you will love our brand again in the future.
AMAZING experience ❤️
AMAZING experience ❤️ I Never let comment but this time i had to... I'm so in love with the item i ordered. Amazing quality, beautifully made, nicely wrapped in a cute tissue bag with a cute client card. First, i was scared because i read the comment and it was not really good, so i order just one item ( a wool short). The experience and quality was almost perfect that i directly re-ordered more items. I received my order in around 5 days. I had a question about my delivery so i sent an email and they responded few hours later, which is nice. I don't know if i was lucky but i'm more than satisfied and will order more often.
GOELIA 回复2023-12-07
Dear, Thank you for your love and support of GOELIA. As a brand with 28 years of history, our goal is to provide customers with better clothing quality at a lower cost. All our clothes are made of high-quality fabrics. We are so happy that you are satisfied with our product and customer service. We'll keep improving our customer service and make more beautiful clothes. If you have any suggestions, you can also contact us via email. We'd be glad to hear your voice.
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