GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
以上内容由商家自行提供，未经平台核实。GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。At first, I was doubtful, because I read negative reviews. But, I loved their clothes, and decided to take the risk and ordered 2 blouses. The size is good (I ordered S) and the quality are great.
Thank you so much for your support and love of Goelia. It has always been our pursuit to let more consumers with a smaller proportion of expenditure enjoy better clothing quality. Goelia is always with you.
Quality is not so bad, but fabric is thinner than expexted. But my main complaints are: 1. Size. I ordered L size (usual i wear L or 10 US), but was very surprised when i understood than L size is 8 US 2. Return is not free. Now i should spend $25 for return small dress They have to inform about "customer require to pay the return shipping cost hisrself" on return policy page on the website", but no one word about it
I'm very sorry for the bad shopping experience. Goelia's clothes are made of high quality fabrics, which will make them more comfortable to wear. You can measure your shoulder width, bust, waist, etc. before shopping and choose the right size according to the size guide. About returning, we will give timely feedback and solve it as soon as possible. We hope Goelia brings you a better shopping experience. Wish you a happy day.
The quality of these products are portrayed as luxury and high quality but that isn’t what I experienced. I recently purchased the slim knitted tank top in 3 colors and the material was super thin and see-through. When you submit a return you have to wait 24 hours for the request to be approved. I will update my review once the review process has been finalized.
Very sorry for the bad shopping experience. Goelia's clothes are made of high quality fabrics, which are more comfortable and breathable to wear. If you think it is see-through, you can choose underwear that is similar to your skin color. Regarding the return, we do need a series of process, we are very sorry to make you wait. We hope Goelia can provide you with better service.
I received a blue silk shirt dress, I ordered L, it arrived in a size that said size 12 and L. Large is definitely size 14. I love the dress but it is too small. I wrote an email, They sent me to the website to start my return process. I want to exchange the dress, I need a size 14, I do not fit in to the 12. (anymore) I do not understand how a company that says" they offer good quality clothing" have such a bad returns policy. I need to send the dress back and exchange for the bigger size, sooner rather than later as the Summer will be over at this rate. Now they say that they do not recognise my order number or my email address even though they have sent me emails. What's that about??? This company has so much great potential, sadly their customer service is shocking.
Very sorry for the bad shopping experience. We will continue to improve our customer service. Wish you happy everyday.
DO NOT RECOMMEND. GOELIA IS NOT A PREMIUM BRAND. Poor quality made in china items and extremely overpriced for what they are. The brand is based in china marketing heavily online as high-end brand when their products are actually low quality. DO NOT TRUST THOSE INFLUENCERS ON SOCIAL MEDIA N YOUTUBE. They got the clothes for free in exchange of them advertising the brand on their channel. Other good reviews here are probably fake too. Avoid at all costs or risk wasting your money if they don’t fit cause you can’t return them because of the complicated return process!
I am very sorry for bringing you a bad shopping experience. Goelia is committed to clothing for 28 years, so that more consumers with a smaller proportion of expenditure, to enjoy a better quality of clothing has been our pursuit. All of our clothes are made of high quality fabrics to make our customers more comfortable to wear. We will continue to optimize the return process. Thank you for your advice on Goelia, and wish you happy every day.
I feel obligated to leave a review for this company because I debated whether to purchase from this site. I was concerned because the shipment was coming from China but advertised as an Australian brand. Other reviews mentioned delays and bad communication regarding shipping. But I decided to take the risk and buy a couple outfits from the site because they looked so pretty online and on Instagram. shipping was very fast and I received timely updates. I ordered on a Sunday and received on a Thursday. I just opened all my purchases and I am pleased they look just like they were pictured. Perhaps not the finest materials/fabrics, but for what you pay you get pretty good quality. I just hope they hold up well through wear . I recommend taking the risk and buying from Goelia. I am excited to wear my new items.
Thank you so much for your support and love of Goelia. Goelia's clothes are made of high-quality fabrics, which make customers more comfortable to wear. I hope Gloria will always be with you and wish you happy every day.
First time I bought this brand online. Delivery was fast and all items received within a week. Size is true to published guides. Good quality. Very satisfied with my purchases. Hope they will have ‘petite’ sizes in future.
Thank you so much for your support and love of Goelia. Goelia's clothes are made of high-quality fabrics, which make customers more comfortable to wear. I hope Gloria will always be with you and wish you happy every day.
It's my first time buying this brand, but the size turned out to be too large. The service staff handled my refund process quickly, accurately, and in a friendly manner. I genuinely appreciate it and I'm grateful. 🙏 The only regret is that, for the first time, I had to bear the shipping fee when returning the item purchased online. 😢 Overall, thank you all very much!
Thank you so much for your support and love of Goelia. Goelia's clothes are made of high-quality fabrics, which make customers more comfortable to wear. I hope Gloria will always be with you and wish you happy every day.
Shopping with them was a nightmare. i knew about them from one influencer I follow, so I made a big order. The quality is poor compared to the price, and I do not trust the fact that they say they are made of 100% wool because I am very good with detecting different fabrics, and they didn't feel like pure wool at all. Now I had to be over £60 to return the items to the USA! Its been 3 weeks since they got their items back, and still no refund. I would advise anyone against shopping with them.
I'm very sorry for the bad shopping experience. Goelia is committed to clothing for 28 years, so that more consumers with a smaller proportion of expenditure, to enjoy a better quality of clothing has been our pursuit. We will continue to improve our customer service, hope to get your support, wish you every day happy!
This is a scam This is a scam! I ordered clothes but were all big I returned it with my own moneny for returning shipping But almost 1month passed I still not get my refund back and contact with them. they made up many excuses not to refund
I'm very sorry for the bad shopping experience. Something must have gone wrong in the process of refunding and we will fix it for you in time. We will continue to improve our service and look forward to giving you a good shopping experience and wish you a happy day.
Great experience and service. Fast delivery.
Thank you so much for your support and love of Goelia. Goelia's clothes are made of high-quality fabrics, which make customers more comfortable to wear. I hope Goelia will always be with you and wish you happy every day.
This is a scam! I ordered clothes but were all too small for size 8 I compared with other clothes size 8… when it comes to returning I didn’t had a return form nor a receipt in the parcel received. I contacted the support they advised write order number on a piece of paper which I did then I sent back the parcel with my own money! Guess what? They returned the parcel and didn’t accept it because there is no receipt !
Dear customer, we appreciate your feedback and apologize for any inconvenience you have encountered. We are so sorry that we have not received the receipt. There must be a problem somewhere in the process. Apologize for the inconveniences. Regarding the sizing, we understand your frustration with the fit of the clothes you ordered. We offer a range of sizes to accommodate different body types, but we acknowledge that there may be variations in fit preferences across individuals. We appreciate your feedback on this matter and will take it into consideration as we strive to improve our sizing options. Once again, we apologize for any disappointment caused, and we hope to have the opportunity to regain your trust in our brand.
I was nervous after ordering because I then read some reviews below. My order however came promptly. The quality is good, the sizing accurate. I am happy with my purchase. I didn’t have to attempt a return which after reading reviews on returns, purchasing more items makes me apprehensive, plus this is a Chinese based clothing company and I have had poor experiences in the past myself with returns to Chinese based clothing brands. Returning goods overseas ( I’m in Australia) can be expensive and as a customer you want the process to be seamless and not costly, so customer support is important.It is unclear if in Australia your return would need to be to China or the Sydney based store. I would like to read some positive reviews on returns prior to further purchases. Due to the negative reviews on customer service I won’t purchase again to avoid disappointment.
Dear customer, thank you so much for supporting and recognizing Goelia's products. We have offline stores in Australia, if you need to return the product due to quality reasons, you can return it to the Australian store first and we will refund the shipping money to you then. If it's for non-quality reasons, you need to bear the shipping cost yourself. We will continue to improve the return process and strive to bring you a better shopping experience.
I returned 3 items which were tracked and received by Goelia. They have said on numerous occasions they are processing my refund. Items were received by Goelia on 15 May 2023. I have still not received my refund of over £300.00. Do not buy from this company
Dear customer, I am very sorry for bringing you a bad shopping experience. We apologize for any inconvenience caused by our return policy. We understand that international returns can be costly and inconvenient. While we do have a return policy in place, we will reassess our procedures to find ways to make the return process more accessible and customer-friendly, especially for our international customers. Once again, we apologize for any inconvenience caused, and we hope to have the chance to make it right and restore your faith in our brand.
Buyer beware of company processes! I bought a few items including a dress that had a defective zipper. I requested a return for refund and it has been a frustrating process to say the least. Because it was a defective item, customer service said they would pay the return shipping and after many, many follow ups, they did refund. I find the items are not high quality and a little overpriced for what they offer. The experience left me disillusioned with Goellia.
Dear customer, I am very sorry for bringing you a bad shopping experience. Goelia is a Chinese brand with a profound history of 28 years. We strive to maintain high-quality standards for all our garments. We are sorry to hear that the quality did not meet your expectations, and we take this matter seriously. We are actively working to improve our efficiency in handling customer inquiries. We are trying our best to optimize the process of refunding. We appreciate your feedback and the opportunity to improve our processes. We assure you that we are taking immediate steps to address the issues you have raised. Once again, we apologize for any inconvenience caused, and we hope to have the chance to make it right and restore your faith in our brand.
I bought a few items from their website after I watched couple of influencers saying how good their items are. First the products are coming from China and the quality is very poor for the price you are paying, second the sizing is probably for very small ladies. I am size small and I was not able to fit in pants size 29 which is their biggest size so I return my whole order on the next day and I paid for it. After month I still waiting for my refund. Do not order from this company bad quality and bad customer service.
Dear Krasimira Dimitrova,We appreciate your feedback and apologize for any inconvenience you have encountered. Goelia a Chinese brand with a profound history of 28 years. We would like to clarify that while we are a Chinese brand, we strive to maintain high-quality standards for all our garments. We are sorry to hear that the quality did not meet your expectations, and we take this matter seriously. Regarding the sizing, we understand your frustration with the fit of the pants you ordered. We offer a range of sizes to accommodate different body types, but we acknowledge that there may be variations in fit preferences across individuals. We appreciate your feedback on this matter and will take it into consideration as we strive to improve our sizing options. We apologize for any inconvenience caused by the delay in processing your refund. You can send your return information to customer service. We will properly handle it for you as soon as possible. Once again, we apologize for any disappointment caused, and we hope to have the opportunity to regain your trust in our brand.
I bought a pair of white jeans from goelia. After a few hours, I realised the size was wrong and wrote an email asking to change the size (the item has not been shipped). The customer service was terrible: 1) They outsource their customer service to China, which surprised me given that this is a brand based in Australia (the clothes are manufactured in China, but given the price of the items I am surprised the customer service was outsourced to China) 2) They claim to reply within 24 hours. They did not. I sent a chaser email the next day, and received a reply only 48 hours after the initial email. 3) they claimed that they cannot change the size I wanted on the system but can only cancel my order and reorder the correct size and asked if that would be okay 4) The above didn’t make any sense to me- any clothing company should be able to accommodate my request (unless they state on their website that sizes can’t be changed once orders are made, which goelia did not. They said to contact their customer service, which I did). Regardless, I replied that I will be willing to if the discount code would still be in place. I replied to them almost instantly from the moment they sent a reply back to me. 5) They made no further reply to my answer, despite me sending a chaser. The next day, I was informed my item was scheduled for delivery. It arrived in the wrong size. Given that I do not live in Australia, it does not make sense for me to do a product return as I would have to bear the cost of shipping. The whole experience reflects the lack of coordination between the customer service and the warehouse, which is frankly appalling for a company like goelia, which markets itself as an upscale high quality clothing brand. If your purchase was smooth I suspect it would be fine, but good luck to you if you have to contact their customer service for any help.
Dear Cy C, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had with our service。We understand your frustration and would like to address each of the points you mentioned: Goelia a Chinese brand with a profound history of 28 years. We have offline store in Sydney. We apologize for the delay in responding to your email. Our team strives to reply to all inquiries within 24 hours, but due to a recent surge in customer queries, we experienced a backlog that caused the delay in our response to you. We acknowledge that our response time fell short of your expectations, and we are actively working to improve our efficiency in handling customer inquiries. We apologize for any confusion caused by our suggestion to cancel and reorder your item to change the size. We understand that this may not have seemed like the ideal solution to you. We appreciate your feedback on this matter, and we have currently updated our process to ensure a better shopping experience for our customers. We understand that returning the item may not be a feasible option for you due to shipping costs, and we would like to offer an alternative solution. Please reach out to our customer service team with your order details, and we will work with you to find a satisfactory resolution. We appreciate your feedback and the opportunity to improve our processes.We assure you that we are taking immediate steps to address the issues you have raised. Once again, we apologize for any inconvenience caused, and we hope to have the chance to make it right and restore your faith in our brand.
I ordered over 4 weeks ago to be delivered in Florida and still nothing not even a tracking number. I feel like I was scammed
Dear Robertha Peart, We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order and the lack of communication regarding tracking information. Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible. We assure you that we take such concerns seriously, and we will take immediate steps to rectify the situation.
Goelia is an amazing brand, the workers here are super friendly and helpful,the environment is nice as well, you can see stars in the “sky” and koalas on the tree, so beautiful!!!
Clothes arrived and I was not impressed with the quality, cut or sizing- all far too big and shapeless despite getting the size advertised as a size 8 on their sizing charts. Fabric felt flimsy, cut was not as flattering as on their pictures. And to send back you have to post to the US at your own expense! Will not be using again.
Dear Tara, Thank you for sharing your feedback regarding your recent experience with our brand. We apologize for any disappointment you encountered with the quality, cut, and sizing of our clothes. Regarding the fabric and cut of the garments, we apologize if they did not match your expectations based on the product images. We aim to represent our products as accurately as possible through our visuals and descriptions, but we understand that variations in personal preferences and body types can influence how the garments look and feel. We appreciate your feedback and will take it into consideration as we continue to refine our product offerings. We apologize for any inconvenience caused by our return policy. We understand that international returns can be costly and inconvenient. While we do have a return policy in place, we will reassess our procedures to find ways to make the return process more accessible and customer-friendly, especially for our international customers. We appreciate your feedback and take it seriously. We value your satisfaction and would like to make things right. Please reach out to our customer service team with your order details, and we will work with you to find a suitable resolutio. Once again, we apologize for any disappointment caused, and we hope to have the opportunity to address your concerns and regain your trust in our brand.
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