Goggles4u.com

Dear Louise, Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the quality of your glasses and that the prescription was accurate. Regarding the delivery, we can confirm that your order was placed on 4 July with our Standard Shipping option and was successfully delivered on 17 July, which is within the expected turnaround time of 14-21 working days. If you need your glasses more quickly in the future, we also offer a Rush Shipping option on select frames for significantly faster delivery. We also send email notifications once an order has been shipped, including the tracking information, so customers can follow their delivery. We appreciate your feedback regarding the communication and tracking experience, and we'll continue working to improve our service. Best regards, -Goggles4U

Dear Morris, Thank you for taking the time to share your feedback and for being a returning customer. We're pleased to hear that you've generally been happy with the quality of our glasses and the service you've received over the years. However, we're very sorry to learn about your previous experience with the missing order. We never want our customers to be at a loss. Our goal is always to resolve delivery issues by arranging a replacement whenever appropriate, and if the issue still cannot be resolved, we also offer a full refund. If possible, please contact our 24/7 Customer Service team with the order details for the shipment you mentioned. We'd be happy to investigate what happened and review the case further. Thank you again for your continued support. We hope to have the opportunity to restore your confidence in our service. Best regards, -Goggles4U

Hi Nick, Thank you for taking the time to share your feedback and for being a loyal customer over the years. We truly appreciate your continued trust in us and your family's support. We're sorry to hear about the issues you've experienced with your recent pairs, including the sunglasses and the defective frame. This is certainly not the experience we want for our customers. Our Customer Service team will be reaching out to you shortly to investigate both issues and arrange exchanges to ensure you receive glasses that meet your expectations. Thank you for giving us the opportunity to make this right. Best regards, -Goggles4U

Hi Amber, Thank you for taking the time to share your feedback. We're sorry to hear that you haven't received your order. After reviewing the USPS tracking information, we can see that the package was marked as delivered on 17 July. However, we understand that you have reported not receiving it. Our Customer Service team will be reaching out to you shortly to investigate the delivery and provide the best possible solution. Thank you for bringing this to our attention. We appreciate the opportunity to assist you. Best regards, -Goggles4U

Dear Customer, Thank you for taking the time to share your feedback. We're sorry to hear about the delay with your order and understand your frustration. Unfortunately, we were unable to locate your order details based on the information provided in your review. Please contact our 24/7 Customer Service team via live chat, phone, or email and provide your order number so we can investigate the status of your order and update you accordingly. We appreciate the opportunity to look into this for you and hope to resolve your concerns as quickly as possible. Best regards, -Goggles4U

Dear Al Czarnecki Thank you for taking the time to share your feedback. We're sorry to hear that your new photochromic lenses are not darkening as much as your previous pair. Our Customer Service team will continue working with you to investigate the issue and provide the best possible solution. Regarding the delivery time, your order was placed with our Standard Shipping option, which has an estimated turnaround time of 14–21 business days. After reviewing your order, we can confirm that it was delivered within the committed timeframe. We appreciate your patience and thank you for giving us the opportunity to resolve your concerns. Best regards, -Goggles4U,