Goggles4u.com

Hello Beliczai, We sincerely apologize for the disappointment you have experienced with your glasses. We understand your concern regarding the photochromic lenses and regret that they did not perform as you expected. Please note that photochromic lenses are designed to darken when exposed to direct sunlight. They may not darken inside a vehicle, in shaded areas, or behind a window. The lenses can darken to a maximum of approximately 50–60% intensity, depending on the intensity of sunlight and environmental conditions. We can see that our customer support team is already in contact with you regarding this matter. Please be assured that they will continue to assist you and work toward the best possible resolution in your interest. We sincerely apologize again for any inconvenience caused and appreciate the opportunity to assist you. Regards, Goggles4u

Hello Steven, We are sorry to learn that the frame did not provide the fit you expected and that the temples did not sit securely behind your ears. We understand how important a comfortable and secure fit is for everyday use. We would like to clarify that each frame style is available in the specific measurements listed on its product page, while the design and shape of the temples can vary between frame styles. We recommend reviewing the frame dimensions and design details when selecting a pair to help ensure the best possible fit. However, we understand that assessing the fit and temple design when purchasing glasses online can sometimes be challenging. We are also sorry to hear that the case provided was not large enough to accommodate your glasses comfortably. We appreciate you bringing this to our attention, and your feedback will be shared with the relevant team for consideration. Please be assured that our customer support team will be reaching out to you shortly to work toward a suitable resolution. Regards, -Goggles4u

Hello Jeremy, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you experienced with communication and the delivery of your order. This is certainly not the level of service we strive to provide. We are sorry to hear that you found it difficult to receive timely updates after placing your order. We always aim to keep our customers informed throughout the order process, and we regret that this was not your experience. Regarding the delivery timeline, we would like to clarify that orders placed through our Regular service are manufactured and shipped from our overseas production facility, which can make the overall delivery timeframe feel longer. We can see that you selected our Priority Shipping method, which normally has an estimated delivery timeframe of 10–12 business days. However, we understand that your order was delivered on the 15th business day, resulting in a slight delay. We will have our customer support team reach out to you regarding appropriate compensation for the delay. For future reference, if you require your glasses urgently, we also offer a Rush Service, which can deliver glasses within approximately 3-5 business days, depending on the shipping method selected. We sincerely apologize again for the inconvenience and appreciate your feedback. We hope to provide you with a better experience in the future. Regards, -Goggles4u