Hi Cristian,
Thank you for taking the time to share your feedback.
We're sorry to hear that your glasses did not fit as expected and that you're experiencing an issue with the photochromic lenses.
We'd like to clarify that our Virtual Try-On feature is designed to help customers visualize how a frame looks on their face. It is not intended to determine whether a frame will be the correct size or fit.
Our Customer Service team will be reaching out to you shortly to investigate the photochromic lens issue and assist you with exchanging your glasses for a frame in a more suitable size.
Thank you for giving us the opportunity to make things right.
Best regards,
-Goggles4U
Hi Barbara,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're disappointed with your order.
After reviewing your order, we can confirm that your glasses were manufactured with photochromic lenses as ordered. We also could not find any previous inquiry from you regarding this issue in our records.
Our Customer Service team will be reaching out to you shortly to investigate your concerns and provide the best possible solution.
We appreciate the opportunity to assist you and resolve this matter.
Best regards,
-Goggles4U
Hi Mike,
We are sorry to hear about your dissatisfaction with the received glasses. At Goggles4u, we prioritize quality and strive to provide our customers with the best products at competitive prices.
Our customer support team will contact you shortly to address the issue and ensure it is resolved to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Regards,
-Goggles4u
Hi Shawntel,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations.
After reviewing your order, we can confirm that your order contained two pairs of glasses, and the issue was reported with one pair only. We processed an exchange for that pair, and when the exchange order did not resolve the issue, we honored your request for a refund.
The refund amount of $47.07 corresponds to the purchase price of the affected pair only, as the second pair from your order was not reported to have any issues.
We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Best regards,
-Goggles4U
Hi Chad,
Thank you for taking the time to share your feedback.
We're glad to hear that you like the frame, but we're sorry to learn that you're experiencing issues with the lenses.
Our Customer Service team will be reaching out to you shortly to investigate the lens concern and provide the best possible solution. We appreciate the opportunity to review the issue and make things right.
Best regards,
-Goggles4U
Hi Roger,
Thank you for taking the time to share your feedback.
We're sorry to hear that your bifocal glasses did not work as expected, even though you're happy with the fit and distance vision.
Our Customer Service team will be reaching out to you shortly to investigate the issue and arrange a replacement with the best possible solution.
Thank you for giving us the opportunity to make things right.
Best regards,
-Goggles4U
