Hi Don,
Thank you for taking the time to share your detailed feedback.
We're sorry to hear that your experience did not fully meet your expectations.
After reviewing your case, we can confirm that our Customer Service team has already addressed the concern with your progressive glasses and has processed a replacement order, which is currently in production. We'll notify you via email with the tracking details as soon as it has been shipped.
We appreciate your patience and the opportunity to resolve this for you.
Best regards,
-Goggles4U
Hi Tobin,
We are sorry to hear about your dissatisfaction with the turnaround time. Please be informed that this order has been placed with the regular category frame, which takes 14-21 business days, as mentioned on our website. We try our best to make the shopping experience wonderful. We hope to serve you better in the future.
Regards,
-Goggles4u
Hi Sandra,
Thank you for taking the time to share your feedback.
We're sorry for the confusion regarding your order.
After reviewing your order, we can confirm that it contains two pairs of glasses with different production services.
One pair was selected from our Rush Collection, which is manufactured and shipped from our US production facility. This pair has already been completed and successfully delivered.
The second pair was selected from our Regular Collection with Priority Shipping. Orders in this category have an estimated turnaround time of 10–12 business days. Your second pair is currently in the final stages of production and will be shipped as soon as it is completed. Once dispatched, we'll send you an email with the tracking details.
We appreciate your patience and understanding and look forward to delivering your remaining pair very soon.
Best regards,
-Goggles4U
