Goggles4u.com

Hi Scott, Thank you for taking the time to share your feedback. We're sorry to hear that the frame you received was too large. We'd like to clarify that our Virtual Try-On feature is designed to help customers see how a frame looks on their face. It is not intended to determine whether a frame will be the correct size or fit. Our Customer Service team will be reaching out to you shortly to assist you with exchanging your glasses for a different frame that provides a better fit. Thank you for giving us the opportunity to make things right. Best regards, -Goggles4U

Hi Juan Pablo, Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the quality of your glasses, but we're sorry to learn that you're having difficulty adjusting your vision. Our Customer Service team will be reaching out to you shortly to investigate the issue and provide the best possible solution. Thank you for giving us the opportunity to assist you. Best regards, -Goggles4U

Hi Mary, We are sorry to hear about your dissatisfaction with the received glasses. At Goggles4u, we prioritize quality and strive to provide our customers with the best products at competitive prices. We have escalated this issue to our team for service improvement. Your refund is currently with our billing team; it will be processed within the next few days. We hope to serve you better in the future. Regards, -Goggles4u

Hi Ann, Thank you for taking the time to share your feedback. We're sorry to hear that your new glasses do not fit as expected, especially since you've previously ordered from us. Our Customer Service team will be reaching out to you shortly to assist you with exchanging your glasses for a different frame that provides a better fit. Thank you for giving us the opportunity to make things right. Best regards, -Goggles4U

Hi Ian, Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the value of your glasses, though we're sorry that the delivery time did not meet your expectations. After reviewing your order, we can confirm that it was placed with our Regular Priority Shipping service, which has an estimated turnaround time of 10–12 business days. As our regular glasses are manufactured and shipped from our overseas production facility, your order was delivered within this committed timeframe. If you require your glasses more quickly in the future, we also offer a Rush Service on select frames. Rush orders are manufactured and shipped from our US production facility, allowing for a significantly faster turnaround. We appreciate your feedback and hope this helps clarify the shipping options we offer. Best regards, -Goggles4U

Hi Patrick, Thank you for taking the time to share your feedback and for being a valued returning customer. We're sorry to hear that you're experiencing difficulty with your progressive lenses. We understand how frustrating this must be, especially after having positive experiences with your previous orders. Our Customer Service team will be reaching out to you shortly to investigate the issue and provide the best possible solution, including arranging a replacement if necessary. Thank you for giving us the opportunity to make things right. Best regards, -Goggles4U

Hi Ronald, We are sorry to hear that you were dissatisfied with your shopping experience. At Goggles4u, customer satisfaction is our top priority, and we are committed to providing quality eyewear at competitive prices. Please note that your first order was placed with a regular-category frame, which has an estimated production and delivery time of 14–21 business days, as stated on our website. Unfortunately, your second order, which was placed with a Rush-category frame, took longer than expected. We sincerely apologize for this delay. As a gesture of goodwill, we will refund the remaining shipping fee for your second order. The refund will be processed within the next 3–5 business days. We truly appreciate your patience and understanding. We are continuously working to improve our service and hope to have the opportunity to provide you with a much better experience in the future. Regards, -Goggles4u