Goggles4u.com

Hello Anna, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delivery timeline and the fit of your glasses. This is certainly not the experience we want for our customers. We understand how important it is for your glasses to fit comfortably. As each frame style is available only in the specific measurements listed on our website, we recommend selecting a frame based on the required measurements. However, we also understand that choosing the right fit when ordering online can sometimes be challenging. Please be assured that a member of our customer support team will be reaching out to you shortly to review your concerns and work toward the best possible resolution. Regards, -Goggles4u

Hello Lee, We sincerely apologize if the delivery timeline felt longer than expected. We would like to clarify that our glasses are manufactured and shipped from our overseas production facility. As a result, our Regular Delivery service has an estimated delivery timeframe of 14–21 business days. However, we always strive to produce and deliver orders as quickly as possible. Upon reviewing your order, we can confirm that it was successfully delivered on the 11th business day, which was well within our estimated delivery timeframe. For customers who require their glasses more urgently, we also offer a Rush Delivery service, which delivers orders within approximately 3–5 business days, depending on the shipping method selected. We would be pleased to serve you through our Rush Service in the future should you need your glasses urgently. We once again apologise for any inconvenience caused and hope to serve you better in the future. Regards, -Goggles4u

Hi Brian, Thank you for taking the time to share your feedback. We're sorry to hear that the delivery time did not meet your expectations. After reviewing your order, we can confirm that it was placed with our Regular Priority Shipping option, which has an estimated turnaround time of 10–12 business days since the glasses are made and shipped from overseas production facility. Your order was delivered within this committed timeframe. If you require your glasses more quickly in the future, we also offer a Rush Service on select frames. These orders are manufactured and shipped from our US production facility and can be delivered in as little as 2–3 business days. We appreciate your feedback and hope this helps clarify the shipping options we offer. Best regards, -Goggles4U

Hello Candy, Thank you for taking the time to share your feedback. We truly value your continued business and sincerely apologize for the disappointment you experienced with your recent order. We are sorry to learn that the frame did not provide the fit you expected, especially after your positive experiences with your previous purchases. Upon reviewing your case, we can see that our customer support team has already offered you an exchange with a different frame in an effort to resolve the issue. Please be assured that our team will continue to work with you to resolve this matter promptly and in your best interest. We hope the exchange pair will meet your expectations and restore your confidence in our products and service. Regards, -Goggles4u

Hello Samir, We sincerely apologize for the delay and the frustration you have experienced with your order. This is certainly not the level of service we strive to provide, and we are sorry that your experience has not met your expectations. We would like to clarify that our glasses are manufactured at our overseas production facility. As a result, the overall delivery timeframe can sometimes feel longer than expected. However, we always do our best to manufacture and deliver every order as quickly as possible. We would appreciate the opportunity to review your order in detail. Kindly share your order number or contact details with us so that we can investigate the status of your order and provide you with the most up-to-date information. Regards, -Goggles4u