Go Global Entry - Faster Global Entry Appointments

We totally agree with you - the situation with Global Entry interview availability is completely absurd. Driving an hour and a half just to get a quick interview is incredibly frustrating, and that is exactly why we built Go Global Entry. The system shouldn't make you jump through so many hoops, so we created our tool to take the headache out of the process and make finding closer appointments much easier. If you are still having issues finding a convenient spot or need help navigating the system, please reach out to us directly at [email protected]. We would love to assist you and help you track down a slot that doesn't require a road trip! Best regards, The Go Global Entry Team

Dear Dr. King, I sincerely apologize for the misunderstanding and any frustration this situation has caused. We value our customers' time and absolutely did not mean to ignore your requests. To clear up the confusion, our records show that we received your messages and sent replies to each of your emails on May 11th and May 21st. Because you didn't receive them, it is highly possible that our responses unfortunately ended up in your spam or junk folder. Regarding your reimbursement, a full refund was processed via Stripe back on May 11th. By this time, that credit should be fully processed and visible on your original payment method's statement. If you are still having issues seeing the refund or locating our previous emails, I would love to connect with you directly to ensure this is completely resolved for you. Please reach out to us at [email protected] or (913) 705-0818 so we can look into this together immediately. Best regards, Everett

Hi there, I sincerely apologize for the inconvenience and frustration you've experienced while trying to secure your appointment. Because our service alerts you the moment a slot becomes available on the official .gov site, speed is absolutely critical. At high-demand enrollment centers, these newly opened appointments are highly competitive and can be claimed by other applicants in a matter of minutes, or sometimes even seconds. We completely understand if this process isn't working out for you, and we want to make things right. We offer a no-questions-asked refund policy for our customers. Please reach out to us directly at [email protected], and we will be happy to assist you with a full refund. Best regards, Everett

Hi Michele, I'm really sorry you had such a frustrating experience - that sounds very stressful, and I can understand the frustration of not getting a callback when you needed help. I do want to clarify one thing: Go Global Entry isn't affiliated with CBP or the Global Entry program. We're an independent service that just sends notifications when earlier interview appointments open up. Your application fee went directly to CBP, and they're the only ones who can help with application issues like the passport/TSA mismatch you ran into. If something on our notification side didn't work as expected, please reach out and I'll personally take a look. Hope you get this sorted soon. Best, Everett GoGlobalEntry