Goldco

Hello William and Cheryl, We appreciate you bringing these concerns to our attention. Due to higher-than-normal call volume, our response times have unfortunately been delayed. Goldco does not charge any fees for liquidations. Please note that Goldco is not able to provide RMD calculations; however, your custodian can assist you with obtaining the necessary statement values. Once you have your RMD amount, Goldco will be happy to help you process your request. When it’s convenient, please contact our Customer Care Department and we will gladly assist you.

Hi Wendell, Thank you for taking the time to share your feedback. We’re glad to hear that our Customer Care team was able to assist you with your recent requests. We understand it can be disappointing when returns don’t align with expectations. In this situation, the results may have been influenced by the multiple liquidations completed on the account, which reduced the total ounces available for your final 2023 transaction. Many customers choose to hold metals over longer periods to allow more time for potential market changes, though each person’s approach and circumstances are different. If you have any additional questions or would like to review your account activity further, we’re here to help.

We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. If you don’t mind, we would like to find out more about what happened during your experience. A manager will reach out to you to clear up any confusion and ensure that you are a satisfied customer. Also, thank you for taking the time to write a review. All reviews help us improve our business practices and policies.

Hi Brad, thank you for bringing your concerns to our attention. We are glad to know that, after your conversation with management, all of your issues are resolved and you are now completely satisfied.

Hi Brandi, we’re sorry to hear about your experience. This isn’t reflective of the level of service we strive to provide, as shown by the many positive reviews from our customers. Thank you for taking the time to share your feedback—it truly helps us continue improving. Should you need assistance in the future, please feel free to reach out to our Customer Care Department. We’re always happy to help.

Hi Lyle, You are correct—our higher‑than‑normal volume did create delays in connecting with customers. This isn’t reflective of the level of service we strive to provide, as shown by the many positive reviews from our customers. Thank you for taking the time to share your feedback; it truly helps us continue improving. We’re glad to see that you were able to connect with a member of our Customer Care team and that your request has been resolved

Hi Kendra, We’re sorry to hear about your experience. When speaking with other companies, it’s possible that some of the information shared with you may not have reflected the full picture. It’s not uncommon for competitors to offer significantly less for coins, while Goldco is often able to offer above spot price. If you still have the coins you purchased from Goldco, you’re welcome to contact our Customer Care Department for a quote on what we can offer. Unfortunately, we sometimes learn about a sale only after it has already taken place, and at that point we’re unable to assist. We’d be glad to help if you need support in the future. Also, please keep in mind that the values shown on custodian statements typically reflect spot pricing, which is lower than the actual value of the metals—as noted in the statements themselves.