Goldco

Thank you for sharing your experience. We’re truly sorry for the frustration this caused. Our team has already connected with you and resolved the issue. We appreciate your patience. If you need anything else, we’re here to help.

Hi Carl, Thank you for sharing your feedback. As reflected in our thousands of five‑star reviews, this is not representative of how we strive to serve our potential customers. If you would like to provide your physical address, we would be happy to send you a physical copy of our materials. We ask a few basic questions during initial conversations to ensure we provide information that is most relevant to each individual’s needs. You may send your address to us at [email protected], or feel free to give us a call again.

Hi Corey, Thank you for taking the time to share your experience. We understand how important your retirement savings are, and we take concerns like this very seriously. To clarify, the values shown on your statements reflect pricing provided by your custodian, not by Goldco. Goldco does offer our buyback guarantee on the metals purchased through Goldco. I can confirm the metals you purchased through Goldco would have been bought back for well above your purchase price. However, when metals are transferred out and later sold through a different custodian or dealer, Goldco is no longer able to review the transaction details or offer assistance under our internal processes, including our buyback program. This is why our team explained that any resolution would have required the original metals to remain and be sold back directly to Goldco. We recognize that this situation has been frustrating, and we regret that we were unable to support you once the assets were moved. If you would like us to review any remaining questions or provide additional clarification about how valuations or buybacks work, our team is available and willing to help.

Hi Gary, Thank you for taking the time to share your review — we truly appreciate the opportunity to address your concerns. It’s possible that you are using the statement value reflecting spot pricing rather than the actual value of your holdings. As noted on your quarterly statements, custodians report spot value for reference purposes. One of our Customer Care representatives has already reached out to help clarify this and answer any questions you may have. We’re committed to making sure you feel fully informed and supported, and we’re always here to help guide you through any part of the process. We look forward to assisting you further and ensuring you have a clear understanding of your account.

Hi Kathleen, Thank you for taking the time to share your concerns. We understand how important your retirement accounts are, and we take feedback like this very seriously. To clarify, our buyback team provides pricing based on live market conditions and the specific metals held in your account. During periods of high demand or market volatility, it may take additional time to generate accurate buyback quotes. Regarding the comments you received from another company, we want to assure you that all metals purchased through Goldco are IRS‑approved for precious metals IRAs and sourced from reputable mints. Premiums vary across the industry based on product type, availability, and market conditions, and we are always happy to review your account with you to ensure you have a clear understanding of your holdings. A member of our Customer Care team would be glad to walk through your statements, your metals, and the buyback process step‑by‑step so you feel fully informed. We are committed to transparency and to supporting our customers throughout their entire relationship with us. Please feel free to reach out directly so we can address your questions in detail and work toward a resolution.

Thank you for taking the time to share your concerns with us. We want to confirm that we’ve received your message and appreciate the opportunity to discuss your questions directly with management. We value open communication and will continue working with you toward a clear and constructive resolution.