Great customer service
Both Abraham and Ruby at Goldco were very courteous, helpful and patient walking me through the process to complete my transaction. Brilliant customer service from both of them. I highly recommend Goldco!
About Goldco
Data updated- Website
- goldco.com
- Category
- Money & Insurance
- Location
- United States · Calabasas
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (23/23)
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Is Goldco legit?
Goldco (goldco.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Goldco fees are not worth it
I invested an IRA rollover with Goldco in August 2025 worth 123,000 dollars. In 2025 my IRA was worth only85,000 . I only took 9000 in my RMD in 2025. But due to fees for buying gold and silver coins my IRA lost 38,000 . I never lost money when my former broker with MetLife managed my account with stocks. I have submitted a previous complaint and Goldco wanted me to call but they never returned my cald. When I invested with Goldco gold was valued at 4000. When I got my RMD gold was valued at over 5000. But when I tried to sell my gold back to Goldco they said they were too busy to buy it back and then gold fell to about 4500. I would advise small investors to stick with a reputable stock brokerage due to the fees charged by Goldco. If you have thousands of dollars in your IRA you can probably afford to take a loss on your IRA, but if you only have a small IRA you probably cannot afford the fees.
Reply from Goldco2026-06-11
We’re sorry to hear about your experience, Carolyn. We take all feedback seriously and remain committed to improving our services. The loss you may be referring to appears to be based on the statement value, which reflects metals at spot price. Goldco, however, offers above‑spot pricing for your metals. A representative has attempted to reach you to address your questions and provide clarity. Please feel free to contact our Customer Care Department at your convenience at 855‑472‑8494.
The rep was aloof and brash.
The rep was aloof and brash.. he did quote a price for silver bar, 11% above spot, which is within average range. the click for FREE coin had a small disclaimer. seemed deceptive.
Reply from Goldco2026-05-06
Hi Alan, Thank you for taking thank you for taking the time to share your feedback. We’re sorry to hear that your interaction didn’t feel welcoming. We expect our team to communicate clearly and respectfully, and we’ll be reviewing this internally to ensure a better experience moving forward. Regarding pricing, our quotes reflect current market conditions and include all associated costs, but we understand how important transparency is. We also appreciate you pointing out your view about the free coin offer. The disclaimer is meant to provide clarity, not create confusion. Your feedback helps us improve, and we truly appreciate you bringing this to our attention. If you’d like to discuss your experience further, we’re here to help.
Ripped off...Course correction Goldco made a comeback all to the positive!!
I contacted Gold co and asked about a silver IRA for silver bullion, when they received my rollover check the salesman then informed me, they did not do bullion IRAs, only collector coins he did not give me the option for a straight silver purchase. So, feeling pressured and dealing with major health issues I gave in then I found out they used a third party to store the gold, news to me an inexperienced silver buyer. the company Equity Trust company then charged high fees and took forever to complete any distributions. I am very bitter about the whole experience and feel like they took serious advantage of me. I am very bitter about the whole thing. I did contact Goldco and was promised a return call which never came. Had gotten the silver bullion my returns would have been much higher, instead of extra commissions for their salesman. The transaction occurred on 3/28/2023 when silver was in the mid $20 range not the nearly $70 price I paid even with the premium it would be half that. After my review was published today I received a call from Goldco, to be honest I thought not much would come from the call. Instead I now must say they more than stepped up and made everything good. I won't go to much into the weeds, but they patiently took each issue and made each one dissipate. I am incredibly grateful to them for caring about me as a customer and taking the time to inform and fix things immediately. While it did start with someone at Goldco failing to return a call, I am happy to forgive the mistake as they more than made up for it with todays effort. Just a note for sceptics, They did not give any special gift etc. they just corrected course and delivered their original promises. It comes down to this, I, like most people when things feel out of control and no wants to help or give understanding anger rises. Goldco has now made good on all their original promises and apologized for the situation. I now am able to give them an unqualified and hearty AAA recommendation as people to do business with them without worry. Thank you Goldco for proving the validity of all the high praise I see on the Goldco web page.
Reply from Goldco2026-04-29
Hi Eric, thank you for taking the time to share your review. We understand that you recently spoke with a representative at Goldco and that all of your concerns were addressed, leaving you satisfied with the outcome. If you need any assistance in the future, please don’t hesitate to reach out.
Buyer beware!
As an actual client who converted a traditional IRA into a precious metals IRA with Goldco, I can personally to everything that follows: I just recently cashed out of my IRA via Goldco’s guaranteed buyback program after holding my IRA with them for their three year “vesting” period. I was “cleverly steered” into purchasing a mix of their “exclusive limited mintage” coins - primarily silver coins and a small amount of gold coins. My purchase also included a promotional amount of “free silver” with my minimum investment of $50K. As a newcomer to the precious metals market at the time of my IRA conversion, here are the major red flag warnings that I did not know to avoid like the plague and cost me many thousands of dollars in lost portfolio value in the end: Avoid any company (Goldco and others) that rely on grossly overpaid celebrity spokespersons to “pitch” the company. Avoid any company (Goldco) that does not post their prices publicly or make their prices readily available so that a potential client can do price comparisons. Avoid any company (Goldco) that offers “free” silver with a minimum investment of $50K - $100K…NOTHING is “free”! Avoid being “persuaded” to purchase Goldco’s “exclusive limited mintage” coins that carry an intentional UNPUBLISHED price that includes a hyper-inflated premium. The actual verifiable reality of the “value” of these coins on the open market is the spot price of the metal content at best! Don’t believe me?…then take a screenshot picture from Goldco’s website of any of their “exclusive” coins and then ask a reputable bullion dealer what they would pay to “buy back” that exact coin. First, you will be told they have never seen or heard of that coin from some obscure mint and second, you will be offered a “buy” price of some amount UNDER spot price IF the dealer even wants that coin at all. In other words, Goldco’s “exclusive” coins are ONLY of value within their own closed ecosystem!!!…their coins have ZERO “extra value” on the open market! Which, of course and by default, is exactly why Goldco can accurately claim to have THE “guaranteed best buyback price” of the coins they “cleverly push” folks into buying - it’s because literally no one else (bullion dealers) want to have anything to do with those “exclusive” unheard of coins! Summation: Avoid Goldco and any other similar company that uses this same business model. There are a small handful of well-known reputable bullion dealers who will not “oversell” a person wishing to convert to or create a precious metals IRA…do your research to seek out one of these companies - Goldco is certainly NOT one of them and if you want to save yourself from a multi thousand dollar loss of value in your IRA, avoid Goldco from the start!
Reply from Goldco2026-04-20
Dear David, Thank you for reaching out and for taking the time to share your review. We understand that you successfully liquidated your account with Goldco, and we’re pleased to report that you were able to sell your metals well above spot price—virtually doubling your initial purchase amount. We also understand that the return fell short of what you were hoping for. As you discussed with a member of our management team, you had several options available, including the choice to continue holding your metals for the potential of a higher return in the future. Although you ultimately decided to move forward with the sale, we’re glad you had the opportunity to have all your questions answered before making your decision. We appreciate the time you spent with us and wish you all the best moving forward.
Quality client service with Arthur Schwartz and Peyton Browsher
Both Arthur and Peyton are very personable and work well not only with the client, but with each other. If one does not have the answer to a question, He makes sure the other quickly calls to satisfy information. Communication is so imperative especially when people are trusting a separate entity with their hard earned money.
Since opening my account with GOLDCO I…have been happy with the service I have received in working with Arthur Schwartz. Thank you so much.
Since opening my account with GOLDCO I have worked with Arthur Schwartz and have been very happy with his pleasant helpful expertise in handling my account. He has Always been patient & answered all my questions in a timely manner. With the recent contact & my last purchase I was directed to several other people and must admit I have not been quite as pleased with their service. I received an offer in the mail & that is mainly why I decided to make another purchase but after talking to several people it seems the offer was not as I understood it. It seems the offer had some stipulations that were in the tiny print at the bottom of the information which I felt was very misleading but finally was told if I completed this survey I would receive the FREE Home Safe.
Integrity issue?
Yes, we did start a Physical Precious Metals IRA thru Goldco but no, not sure I'd recommend them over other companies performing the same services regardless of what Hannity or the other paid spokesmen claim. Ours admittedly is a small beef compared to what others have experienced and written negatively of in some of these reviews, but we feel it worth mentioning as it speaks to their integrity (I state this realizing someone might could have just made a mistake, the coin may have been lost/stolen in transit, etc., but in my later conversation with the person who promised the coin, he never stated a coin had, in fact, ever been sent so I must conclude the attempt was never made.) So when we took the initial steps thru their website to get more info on these accounts, we were advised that if we called them instead of vice-versa, we would get, free of charge, a silver coin. (As I recall it, the coin was "1 oz." and I don't recall the type, country of origin, etc.) In mid-March (we had initiated this whole process in early Jan, btw and within a few days had set up an account) having received no coin from Goldco, I called the "Account Exec" whom had handled our initial inquiry, to inquire as to why we never received the promised coin. Though he never did get around to explaining why, he did make sure to correct our 'misunderstanding' that "the only coin we ever promise(d) is a 1/2 oz. Ronald Reagan coin." I told him that that was not the way I remembered the conversation and that I wanted to research my notes and their site to see if I could find something to support either his or my contention. To be fair, my memory isn't the best anymore (hey, I'm elderly) nor can I find that page on their web site that offered the silver coin (in any size) so his claim may in fact be accurate. Whomever of us is correct though, how come I never received the promised coin in the first place? For what it's worth, I'm not even going to pursue the 1/2 oz. Reagan coin because this has left a sour taste in my mouth and is not worth my time to chase them for it. When the time comes to buy additional metals though, I believe I'll give one of their competitors a look.
Reply from Goldco2026-04-13
Hi Dennis, We apologize for the experience you had. As you can see from the 1000s of 5-Star reviews we have, this isn’t how we handle our customers. If you don’t mind, we would like to find out more about what happened during your experience. Please contact our Customer Care Department at [email protected] or (855) 472-8494. Also, thank you for taking the time to write a review. All reviews help us improve our business practices and policies.
All that I talked to were friendly and…
All that I talked to were friendly and knowledgeable. They explained the many options available and answered all my questions to my satisfaction. A positive experience.
My account manager is very helpful and…
My account manager is very helpful and available for answering questions, no pressure and respectful. The main office is always staffed to answer calls.
very helpful
Joshua Hoffman was very helpful and knowledgeable. He helped me understand my choices and was patient with me. I enjoyed our interaction. Carla was very nice and helpful too.
The account reps were very helpful and…
The account reps were very helpful and available to answer questions.
Having purchased from Goldco in the past…
Having purchased from Goldco in the past, this time it was a slam dunk/ The people at Goldco are knowledgeable and eager to point our the pros and cons of gold/silver purchasing. I would highly recommend Goldco, and have , to my family and friends for their metals requirements.
I felt important
I was treated with respect and honesty. Ryan was very concerned that we were educated on what we were to expect and allowed us to make our own decisions on the way my wife and I choose to proceed. Will recommend this company to anyone.
Simple IRA to a Silver backed IRA
The complete process of transferring money from one ira to a silver backed ira was so easy. They answered any and all of my questions. And stayed in constant contact with me along the way. I would highly recommend these companies. Thank you again!
Excellent service
Such an easy experience with Goldco. Joshua Hoffman kept me up to date and helped me make a great decision on my purchases. Joshua and Goldco are the absolute top notch company in the business. Thankful for them! Ann Schilling
This transaction was easy and Josh was…
This transaction was easy and Josh was extremely helpful. Danielle followed up to make sure I was satisfied with my purchase. Will definitely recommend Goldco to my friends.
Outstanding isn't a big enough word!
We had been using a different precious metals company for several years. It was getting more and more difficult to get them to reply to emails and every purchase was a challenge. My husband heard about Goldco on a podcast he listens to so we gave them a try. Our first call to them was immediately treated with respect and importance. We were assigned an account executive, Robin Hubbard, who took all the time we needed to answer our questions and assist us with a purchase. The process was extremely simple, especially after all we went through for a purchase with the previous company. Robin was 100% attentive to every question, even replying to my emails sent on a Saturday! Our purchase was delivered on the day of the week that we requested, and we just had to ask once. The former company never did get the delivery correct after numerous requests. I do believe we are Goldco customers from here on! Many thanks to this company and especially to Robin Hubbard for his diligence.
I have been the victim of a scam by…
I have been the victim of a scam by Goldco!! After rolling over my IRA in 2021 and a further purchase in 2022, I am now - after consulting my Accountant, finding that the Premiums I was charged by Goldco were excessive (84% on gold and 152+% on silver)! The industry norm, I am finding is 3-7% on gold and 10-20% on silver! What a soaking!! Then to top it all off, when requesting a buyback, I am charged a spread of 39%!!!!! Whaaaaat!?!?! The normal spread is 3-7%!!! Now upon requesting a review by Goldco and an adjustment based on industry norms, I have been fully ignored by ALL parties from the President down to Customer Service! Please note - do your research!!!!! It is almost impossible to get ANY emails or phone numbers of anyone who’s works here once you discover a problem. I have been over a month trying all manner of contact and get no one - typical scam behavior! Don’t fall for the smooth talking and telling YOU what to buy and at what price when you want to do business - they are literally “Banking” on your lack of knowledge and will only be steering you to line their own pockets!!!!
Reply from Goldco2026-04-01
Hi Roxanne, Thank you for sharing your concerns with us. Our management team has been trying to connect with you by phone, and a proposed resolution is currently awaiting your review. We remain committed to providing a positive customer experience and are here to support you with any questions you may have. Please feel free to reach out whenever it’s convenient for you.
Great service
Great service. Simple and smooth process