Golfsavers

Hi Bradley, Thanks for your email and I am sorry that you don't feel that you have received value from us. Royal Ratchaburi do not pay any agent's commission and that is why we do not claim to offer any savings for this course on our website and we have no option but to add a booking fee. Just a few points of clarification: On our website, on our booking confirmation and on the voucher we indicate clearly that the price includes a booking fee. Our fee was THB100 and for this we have to call the course, pay the bank charges to transfer the money to them, issue a Withholding Tax certificate and mail it to them and absorb 7% VAT (THB 42.52 per person). We made no money on this transaction and did it as a service. This course are very difficult to deal with, do not speak English and by dealing through us you probably saved yourself a lot of time and hassle. Yes it cost you the price of a beer and if you still feel that we have cheated you them I am happy to give you a credit of THB1,100 against a future booking with Golfsavers. Please contact me on email address below when you next wish to book. Best regards, David Pettigrew Managing Director [email protected]

Dear Mrs Kim, I would like to start by apologising for the inconvenience caused when you checked in for your round at Palm Springs. We have fully investigated the matter and due to a fault in our system, the payment request was not generated which is why the course did not have your reservation. We have put in place procedures to ensure that this can never happen again. When you called our primary concern was to make sure you could play your round and not to try and find out what had happened which is why we were asking questions about the availability of a tee time. It is quite untrue that you have been waiting a week for a refund - the refund was made at 09:37 that same day and we sent you an email with a copy ot the refund slip. Any delay has been caused by the credit card company and not Golfsavers. If you cannot find this please advise and we will send you another copy. Once again my sincere apologies for the inconvenience caused and I am glad you managed to play your round. Regards, David Pettigrew Managing Director

Hi Ken, I am sorry you had issues at Blue Canyon. Although the website does show that caddies are compulsory, this information was missed off the documentation due to a bug in the system following a recent upgrade. This has now been rectified. Once again my apologies for the misunderstanding and hope you did not get too wet! In case you decide to book with us again caddies are compulsory at all golf courses in Thailand. Best regards, David Pettigrew Managing Director

Hi Gary, Thanks for your comments and please accept my apology for the confusion on your tee times. At the time you made your booking we had implemented a system update and this caused a "bug" which meant that the time bands you selected were not reflected in our back office system. We picked this up almost immediately and rectified the situation and you should not encounter a similar problem should you choose to book with us again. Thanks again for booking with Golfsavers. Best regards, David Pettigrew

Dear Paul, Thanks for posting your comments and I apologise that you had problems on arrival at the course and glad that they were sorted out quickly. I am a pit puzzled by the payment issue. Our system shows that the booking was made at 09:56 and confirmed at 10:00 when the original payment request was sent out - perhaps it ended up in your junk folder? We pride ourselves on our high levels of customer service and we are upset that your booking was not handled to the exacting standards we expect. We hope to have the chance to serve you better in the future. Best regards, David Pettigrew Managing Director

Dear Samuel, I would like to start by apologising for the service you received at the hands of Pinehurst. We had a confirmed tee time for you and no indication from the course that you would have to wait. We are immediately withdrawing PInehurst from sale to avoid any further issues with this course. Once again my sincere apologies for this incident. Regards, David Pettigrew Managing Director

Hi Mary, Thank you for your comments and I am sorry you were unhappy with the Lakewood Links: The description we give of Lakewood Links on our website is very honest and accurate and we said that it was flat and featureless and that we had not played it. Also your comments about our prices being high is a bit misleading. The average saving over the 4 courses was more than 20% over the normal visitor rates. Thanks again for booking with us and we will try to do better in the future.