当我的盒子到达时，肉已经解冻，当我打开盒子时，闻起来有腐臭味。没有冰袋或泡沫塑料盒（如屠夫盒）。联邦快递在交付之前将盒子多保留了一天，因此他们要么将其存放在卡车中，要么存放在温暖的仓库中。该公司代表在电子邮件中声称他们用干冰包装了盒子，所以应该不会有问题。肉被解冻的冷包装包裹着，肉是温热的，闻起来很臭。当我通过电子邮件联系 Good Chop 时，因为他们下午 6 点关门，尽管我说“可以”，但你不能留言。他们答应在我周一和周二休息的两天内给我一个新盒子。今天星期一他们刚刚处理了订单并向我发送了一封电子邮件说需要 3 到 5 天。当我回复电子邮件时，因为没有人接听他们的电话，并向他们解释，前一位代表告诉我，它将在周一或周二到达，但收到了相当尖刻的电子邮件，说我们不能保证这一点。所以我回复了之前的代表。所以只是警告你他们的客户服务很糟糕。我不知道肉的味道如何，因为我不得不扔掉第一个盒子。
凯莉
Good Chop 回复2026-08-04
Hi Kelly,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Good Chop
Warm regards,
The Good Chop Team
Hi Barbara,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not receiving your scheduled box delivery on August 2nd, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!
Warm regards,
The Good Chop Team
Hi Valerie,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that your box arrived right on time, well-chilled, and that you're excited to dig into the meals. We hope you love every bite once you get to try them, and your kind words mean a great deal to us!
Warm regards,
The Good Chop Team
G
Guy Patron美国 · 写过 1 条评价 · 已认证 · 体验于 2026-07-05 ·
★★★★★
密封破损
肉很好，但几乎每个包装上都有洞，导致袋子失去密封性。
Good Chop 回复2026-08-04
Hi Guy,
Thank you for taking the time to share your rating with us and the community. We’re delighted to hear that you find the quality of the meat to be good, though we take note of your experience with damaged packaging. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!
Warm regards,
The Good Chop Team
Hi Jim,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Good Chop
Warm regards,
The Good Chop Team
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