GOZNEY

Hi Renato, Thank you for your positive feedback! We're thrilled to hear you're loving your new oven. Happy cooking 🔥️ The Gozney Team

Hi Jeff, Thank you for your lovely review! We love to hear you're enjoying your Dome XL and that you've had a great experience with our customer service. Happy cooking 🔥️ The Gozney Team

Hi David, Thanks for your positive review! We appreciate your feedback on the packaging and will be sure to share it with our team. Happy cooking 🔥️ The Gozney Team

Hi there, Thanks for taking the time to share your feedback with us. We're sorry to hear that our delivery updates and communication didn't meet your expectations. We really appreciate your suggestions about making order updates clearer and allowing customers to reply directly to their order confirmation email. Feedback like this helps us identify where we can improve the overall experience. We'll be sure to pass your comments on to the relevant teams for consideration. Best wishes, The Gozney Team

嘿那里， 感谢您花时间给我们留下评论并分享您的体验。 我们很高兴听到订购非常简单，但我们很抱歉发货时间范围和跟踪更新没有那么清晰。我们理解等待热切期待的交付是多么令人沮丧，尤其是当跟踪不提供定期更新时。 感谢您在整个过程中的耐心等待，并很高兴您的 Arc XL 最终安全抵达。您的反馈非常有价值，我们将与相关团队分享，继续努力改善我们的沟通和交付体验。 我们希望您现在喜欢 Arc XL，并再次感谢您的支持。 最美好的祝愿， 戈兹尼团队

Hey Luca, Thank you for the brilliant review! We're so pleased to hear you had a great experience with your warranty replacement. We'll be sure to pass your kind words on to Owen! We really appreciate your support and look forward to helping you again whenever you need us. Best regards, The Gozney Team

Hey Nigel, Thank you so much for your fantastic review! We're delighted to hear that Owen was able to get everything sorted quickly and make the process straightforward for you. We'll be sure to pass your kind words on to him—they'll be greatly appreciated.  Thank you for your support and for choosing Gozney. We hope you continue to enjoy your setup for many years to come! Kind regards, The Gozney Team

Hey, Thank you so much for your amazing review! We're delighted to hear you're loving everything on your Dome XL and that the quality has exceeded your expectations. Your support means a lot to us, and we hope you continue to enjoy your setup!  Best regards, The Gozney Team

Hey, Thank you for taking the time to leave such a thoughtful review! We're delighted to hear you're enjoying your Dome and that it's delivering restaurant-quality pizzas.  We're also pleased our support team was able to help you get everything sorted quickly. Thanks again for your support, and we hope you enjoy many more fantastic pizza nights! Best regards, The Gozney Team

Hey Jamie, Thank you for your wonderful review! While we're sorry your pizza stone arrived damaged, we're delighted to hear our customer service team was able to resolve the issue quickly and make the process as smooth as possible. We really appreciate your patience and your kind words—they mean a lot to the team. We hope you're now enjoying your oven and wish you many fantastic pizza nights ahead! Best regards, The Gozney Team

Hey Vitto, Thank you for taking the time to share your experience. We're genuinely sorry to hear how disappointing this has been, especially as your Arc XL was meant to be a special birthday gift. We completely understand how frustrating it must have been to deal with a damaged delivery, missing items, a damaged replacement, and then an ignition issue on a brand-new oven. We also appreciate your feedback regarding the support you received. We never want our customers to feel like they're working through a generic process or that they aren't being listened to, and we're sorry that this was your experience. Your feedback has been shared internally, and a member of our team will be reaching out to you directly to review everything that's happened and offer further support. We're committed to working with you to find the right resolution and to restoring your confidence in both our products and our service. Thank you again for bringing this to our attention. Warm wishes, The Gozney Team

Hi Micah, Thank you so much for your positive review! Happy cooking 🔥️ The Gozney Team

Hi Eddie, Thank you for taking the time to share your experience with us.  We're so sorry to hear about everything that's happened with your order. From receiving a damaged peel to the delivery issues and your replacement not arriving when agreed, we completely understand how frustrating and disappointing this must have been, especially as the oven was a gift for your wife. This is absolutely not the experience we want any of our customers to have, and we sincerely apologise for the inconvenience and letdown you've experienced. Please be assured that your feedback is being looked into internally so we can better understand what went wrong and help prevent situations like this from happening again. We truly appreciate your patience and hope that once your Arc arrives, you'll be able to enjoy everything it has to offer. Thank you for bringing this to our attention. Warm regards, The Gozney Team

Hi Mark, Thanks for your review! We're delighted to hear everything arrived as expected and that the setup was quick and easy. Happy cooking! 🔥️ The Gozney Team

Hey,  Thanks so much for taking the time to share your experience! We're delighted to hear you're loving your new Dome Gen 2 and that our team was able to get everything sorted quickly and smoothly.  We really appreciate your support and wish you many delicious meals and pizza nights ahead. Best regards,  The Gozney Team

Hey Monish, Thanks for taking the time to leave a review. We're really sorry to hear your order hasn't arrived yet. We understand how frustrating delays like this can be. While your parcel is currently with the carrier and the transit time is unfortunately outside of our control, we can see that our team is actively supporting you and monitoring the shipment. We'll continue working with you until this is resolved and hope to get your order to you as soon as possible. Best wishes, The Gozney Team

Hi there, Thank you for your 5-star review! Happy cooking 🔥️ The Gozney Team

Hi Haithem, Thank you so much for the 5-star review! We are very glad to hear that our team was able to support you and provide a great resolution regarding your oven's base. We appreciate your support, and happy cooking! Warm regards, The Gozney Team

Hey, Thank you for your fantastic review!  We're delighted to hear you can't fault either our service or our products. We really appreciate your continued support and look forward to serving you again in the future! Best regards, The Gozney Team

Hi Jeff, Thanks for reaching out, and apologies for our delayed response! Thank you for your review. We sincerely apologize for the frustration with the installation instructions; we always want our guides and diagrams to be as clear as possible, and we will share your feedback about the grates with our product team. If you are still experiencing any issues or have questions about the installation, please feel free to give us a call or reply here to send us an email. We would be more than happy to provide further assistance! Warm regards, The Gozney Team