GOZNEY

Hey there, Thank you so much for your wonderful review! We're delighted to hear you're so happy with your Tread and that you've had a great experience with both our products and customer service. It's also great to know everything arrived well packaged. We really appreciate your support and if you ever find yourself needing anything at all, do not hesitate to get in touch. Best regards, The Gozney Team

Hi Kyle, Thank you for your feedback! We are glad to hear that everything else with your order was good and simple, but we are very sorry for the frustration caused by the poor tracking updates and the unexpected delivery. We are sharing your experience with our team to ensure our tracking system is much more accurate moving forward. We are relieved your order arrived safely! If you need anything else or have questions about your new oven, please feel free to reach out. Warm regards, The Gozney Team

Hi Steven, Thank you so much for your kind review! We're delighted to hear your orders have consistently arrived on time and that you've found our communication helpful throughout the process. Providing a smooth experience from checkout to delivery is something we work hard on, so it's wonderful to know it's making a difference. We really appreciate your support and hope you continue to enjoy cooking with oven! Warm wishes, The Gozney Team

Hi Ruth, We're really sorry to hear about your experience and completely understand how frustrating this must be, especially when you've been dealing with the issue since day one. This certainly isn't the experience we want anyone to have, and we're sorry that you've found the support process slow and difficult. As we're unable to identify your case from your review, we'd really appreciate it if you could reach out to us again via our support team and mention your Trustpilot review. One of our team members will be happy to take another look at your case and do everything we can to help. Thank you for taking the time to share your feedback, and we hope to have the opportunity to make this right. Warm regards, The Gozney Team

Hi Stephanie, Thank you so much for your lovely review!  What a wonderful wedding anniversary gift, and we're so happy to hear it's become such a fun activity for the whole family. Pizza three nights a week sounds like a dream; we can definitely understand why the kids are so excited! We hope you continue making lots of great memories together. If you ever need anything, don't hesitate to reach out. Warm wishes, The Gozney Team

Hi Rob, Thank you for your 5-star review! Happy cooking 🔥️ The Gozney Team

Hi Carrie-Anne, Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed by the availability of the original Dome accessories. As this Dome is no longer in production, we’re no longer able to offer the full range of accessories directly through our store. We understand this is frustrating, particularly when you've invested in one over time. Some of our retail partners may still have accessories available, so it's worth checking with them if you're looking for a specific item. We appreciate your feedback and your support of Gozney. If there's anything we can help with, please don't hesitate to reach out to our team. All the best, The Gozney Team

Hey Wendy, Thanks so much for your wonderful review! We're delighted to hear that everything from the purchase to the delivery went smoothly, and that you were up and running with your new oven without any issues. We hope you enjoy making plenty of amazing pizzas with it! If you ever need anything, don't hesitate to reach out. All the best, The Gozney Team

Hey Peter, Thank you so much for taking the time to share such a thoughtful review!  We're delighted to hear you've been enjoying your original Dome since its launch and that it's continued to serve you so well over the years. It's great to know our support team was able to help get you back up and running with a simple fix. A little seasonal maintenance can make all the difference, and we're pleased it was an easy solution. It sounds like you're making the most of the Dome's versatility as well! We hope you continue perfecting your pizza technique and enjoying many more fantastic cooks. If you ever need anything, don't hesitate to reach out to us. All the best, The Gozney Team

Hi Michael, Thank you so much for your kind words!  We're happy to hear that you're enjoying not only your Gozney products but also the design and overall experience. It's great to know our focus on quality and attention to detail has made such a positive impression. We hope you continue to enjoy cooking with your Gozney gear, and if you ever need anything, we're always here to help. Best wishes, The Gozney Team

Hi Cam, Thank you for taking the time to share your experience!  We're sorry there was an issue with your Dome Mantel, but we're so pleased to hear our team was able to get things sorted quickly and send you a replacement. We really appreciate your support and hope you're back to enjoying your Dome. If you ever need anything else, we're always here to help. Warm regards, The Gozney Team

Hey James, Thank you so much for your great review!  We're happy to hear everything arrived just as expected and that you appreciated the packaging too. It's the little details that we hope make the whole experience even better. We hope you enjoy your Gozney products, and if you ever need anything, don't hesitate to reach out. Best regards, The Gozney Team

Hi Ian, Thank you for taking the time to share your feedback. We're really sorry to hear about your disappointment and completely understand how frustrating it has been waiting for your Arc. During our Summer Sale, we weren't able to offer pre-orders on out-of-stock products, and this was communicated at the time. We appreciate this wasn't the outcome you were hoping for, especially when you're eager to get cooking. We truly appreciate your patience and your decision to choose Gozney. We hope that once your Arc arrives, it'll prove to be well worth the wait. If there's anything our team can help with in the meantime, please don't hesitate to get in touch. All the best, The Gozney Team

Hi Stephen, Thank you for taking the time to share your feedback.  We're really sorry to hear you're disappointed with the registration window, and we completely understand how frustrating this must feel. A member of our team will be reaching out to you directly to discuss this further and see how we can help. We appreciate your feedback, as it helps us continue to improve the experience for our customers. All the best, The Gozney Team

Hey Laura, Thank you so much for your fantastic review!  We're thrilled to hear you're loving your Arc and that it's taken your pizza game to the next level. It's also great to know our team was able to help quickly when you experienced an issue with the thermometer. We really appreciate your patience while waiting for your oven to arrive, and we're so pleased to hear it was worth it in the end. We hope you continue to enjoy many amazing pizza nights! If you ever need anything, don't hesitate to reach out. Warm regards, The Gozney Team

Hi Kaylor, Thank you so much for your great review!  We're delighted to hear you're enjoying your oven and that it's ticking all the boxes! We hope it brings you many fantastic cooks for years to come.  If you ever need anything, don't hesitate to reach out  Warm wishes, The Gozney Team

Hi Harry, Thank you for your great review!  We're so pleased to hear you're happy with your Gozney product and that your order arrived quickly. We hope you enjoy using it, and if you ever need anything, don't hesitate to reach out. Best Regards, The Gozney Team

Hi Danny, Thank you so much for your 5-star review! Happy cooking 🔥️ The Gozney Team

Hey there, Thank you so much for your lovely review! We're happy to hear you're enjoying your Gozney oven. We're sorry to hear the courier let you down, but we're so pleased our Customer Experience team was able to get everything sorted quickly and keep you updated along the way. It's great to know you felt well looked after. Thank you again for your support. We hope you continue to enjoy many great cooks, and if you ever need anything, don't hesitate to reach out, we're always happy to help. Best wishes, The Gozney Team

Hi Benjamin, Thanks so much for your lovely review! Happy cooking 🔥️ The Gozney Team