Love our Gozney Dome gen 2
Love our Gozney Dome gen 2! Better controls and fire box set up than first gen. Cook everything daily in dome.
About GOZNEY
Data updated- Website
- gozney.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 95% (21/22)
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About this business
Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.
Written by the business, not verified by us.Is GOZNEY legit?
GOZNEY (gozney.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pizza ovens are beautifully designed, incredibly durable, and consistently deliver amazing restaurant-quality results for family gatherings. People also deeply appreciate the responsive and supportive staff who go above and beyond to quickly resolve any unexpected product issues. Some reviewers were not happy with delivery services, noting unexpected shipping delays and ongoing difficulties tracking their large orders. A few other people also felt that managing shipment updates was quite frustrating when waiting weeks for their heavy packages to finally arrive. Consumers mentioned experiencing communication barriers and roadblocks when attempting to get clear updates regarding their delayed shipments.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing
Amazing , so solid and good function Best one I have used
Love my Gozney Arc XL
Love my Gozney Arc XL. Such an amazing product. Great customer service.
Reply from GOZNEY2026-08-11
Hey Edward, Thanks so much for taking the time to leave us a positive review! We’re thrilled to hear you’re loving your Arc XL and had a great experience with our customer experience team. Enjoy plenty of amazing pizzas!🍕️ Best wishes, The Gozney Team
Excellent communication through out
Excellent communication through out, updates on delivery.
Reply from GOZNEY2026-08-10
Hey Rich, Thanks so much for taking the time to leave us a positive review! We’re really pleased to hear you were kept well informed throughout and that you received regular delivery updates. We really appreciate your feedback! Warm wishes, The Gozney Team
Easy order
Easy order, quick delivery. Was exactly what we needed!
Was missing the pro turning peel (Canada), but customer service came through
Was missing the pro turning peel. customer service replied right away to send another one.
Very nice oven
I like making pizzas …
I like making pizzas and i had the original arc for some time and i decided to get 3 of the new Gen 2 domes and start a pizza business. I have already tested out the new oven and it is great. I don't really have any complaints other then my belly can't hold enoff pizza it lol.
I have the Dome Gen 1 and the stone…
I have the Dome Gen 1 and the stone cracked. There is no option for repair or a replacement stone. For a premium product that cost over $2000 there should be a solution to replace the pizza stone. I now have an expensive paper weight.
Spot on
I found the purchase easy and a prompt acknowledgment of that purchase. The follow up question was responded to succinctly and quickly. The tracking procedure was perhaps a little less easy to navigate at this stage.
Reply from GOZNEY2026-08-10
Hey June, Thanks so much for taking the time to leave us a review! We're glad to hear your purchase and follow-up support were quick and straightforward. We also appreciate your feedback on the tracking process. We'll certainly take that on board as we continue improving the customer experience. Thanks again for choosing us, and if you ever need anything at all, do not hesitate to get in touch! Best regards, The Gozney Team
unboxing is always a great experience
unboxing is always a great experience, product best quality and support is also awesome
Reply from GOZNEY2026-08-10
Hey Karsten, Thanks so much for taking the time to leave us such a great review! We're thrilled to hear you enjoyed the unboxing experience and are impressed with the quality of our products. It's also great to know you've had such a positive experience with our support team. Thanks again for your kind words and for choosing us! Warm wishes, The Gozney Team
Polly at customer care was exceptional…
Polly at customer care was exceptional at taking care of my small issues. Very responsive and professional my dome is everything I hoped it would be and so far Gozney’s customer service team is better than the oven itself
Reply from GOZNEY2026-08-10
Hey Pino, Thanks so much for taking the time to leave us such a fantastic review! We're thrilled to hear you're loving your Dome, and especially that Polly was able to take such great care of you. We'll be sure to pass on your kind words to her! We really appreciate the feedback and are delighted our team could make your experience even better. Happy baking! Warm wishes, The Gozney Team
Owen and the team at Gozney completely…
Owen and the team at Gozney completely blew my mind with the level of customer service provided when I was having trouble with my Dome Gen-1. I had expected to get a couple of parts, or a gentle "We're sorry but your oven is out of warranty". Instead I have a new Gen-2 Dome on the way to replace my failed Gen-1. My wife and I couldn't believe the level of customer service. There was never any questions, he and the team simply fixed my problem. Thank you so much, we can't wait to get our new Dome and get back to cooking.
Reply from GOZNEY2026-08-10
Hey Travis, Thanks so much for taking the time to leave us such an incredible review! We're so pleased Owen and the team were able to turn a difficult situation into a positive experience, and we're delighted we could get you sorted and back to doing what you love. We'll be sure to pass your kind words on to Owen and the team. We hope you and your wife enjoy your new Dome Gen 2 and many amazing pizzas to come! Warm wishes, The Gozney Team
I have been following Gozney products…
I have been following Gozney products journey for many years. I generally think they have a created great products which I am very impressed with. However as I someone based in south east Asia, its almost impossible to purchase their products.
Reply from GOZNEY2026-08-07
Hey there, Thanks again for sharing your thoughts with us. We truly appreciate your enthusiasm for Gozney and understand how challenging it can be to access our products from South East Asia. Please know that expanding our reach is a priority, and we're taking careful steps to ensure we can support our customers properly in new regions. In the meantime, we'd encourage you to subscribe to our newsletter to stay updated on any future expansions. Warm wishes. The Gozney Team
Still Waiting
I ordered an Arc, Arc cover and peel on June 5th. The Arc arrived quickly, the peel separately some time later, but the cover remains undelivered. If it wasn't for the excellent costumer service, which has helped resolve a failed delivery, an out-of-stock item, and other hiccups, I would more likely have given this a 1 star.
Reply from GOZNEY2026-08-07
Hi David, Thank you for taking the time to leave a review, and we're pleased to hear that our Customer Experience team has been able to assist you throughout. We're sorry that you haven't yet received your complete order. As discussed previously, your Arc Cover is currently on back-order, and we're still awaiting stock before we can dispatch it. We truly appreciate your patience and understanding while we wait for this to arrive, and we'll send it out as soon as it's available. Thank you again for your feedback, and we hope you'll be able to enjoy your complete setup very soon. All the best, The Gozney Team
The Gozney team are amazingly helpful
The Gozney team are amazingly helpful, delivery was great and the pizza fab
Reply from GOZNEY2026-08-07
Hi Debbie, Thank you so much for your lovely review! Happy cooking 🔥️ The Gozney Team
Parcel arrived quickly
Parcel arrived quickly , this is the best pre mix pizza flour available,
Reply from GOZNEY2026-08-06
Hi Bridget, Thanks so much for your positive review! Happy cooking 🔥️ The Gozney Team
Easy to purchase and love the product
Easy to purchase and love the product. Best packaging and prompt delivery. Only negative was tracking the delivery. All it said was 'ready for delivery'. Then all of a sudden it was delivered. Apart from that I would happily order another product as I love your brand.
Reply from GOZNEY2026-08-06
Hi Nicholas, Thanks so much for your lovely review! We're delighted to hear you're enjoying your purchase and that you had a great experience overall. We're sorry the delivery tracking wasn't clearer, and we'll be sure to pass that feedback on to the team for review. Happy cooking! 🔥️ The Gozney Team
Perfect Customer Service
The support guy instantly helped me with my issue, suggested a solution we're both happy with and guided me through the process. 5/5
Reply from GOZNEY2026-08-07
Hey Markus, Thanks so much for taking the time to leave us a positive review! We're delighted to hear our support team was able to help you quickly, guide you through the process, and find a solution that worked for everyone. We really appreciate your kind words and your support! Warm wishes, The Gozney Team
Fast and accurate service
No complaints at all from my ordering experience with Gozney
Reply from GOZNEY2026-08-07
Hey Abby, Thanks so much for taking the time to leave us a positive review! We're so pleased to hear your ordering experience was smooth and hassle-free. We really appreciate your support and hope you enjoy your oven for many great cooks to come! Best wishes, The Gozney Team