Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.
Written by the business, not verified by us.
Is GOZNEY legit?
GOZNEY (gozney.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pizza ovens are beautifully designed, incredibly durable, and consistently deliver amazing restaurant-quality results for family gatherings. People also deeply appreciate the responsive and supportive staff who go above and beyond to quickly resolve any unexpected product issues.
Some reviewers were not happy with delivery services, noting unexpected shipping delays and ongoing difficulties tracking their large orders. A few other people also felt that managing shipment updates was quite frustrating when waiting weeks for their heavy packages to finally arrive. Consumers mentioned experiencing communication barriers and roadblocks when attempting to get clear updates regarding their delayed shipments.
Auto-generated from all reviews of this business. For reference only.
It’s been 3 weeks and I still don’t have an idea where my online order is
What an absolute joke.
Reply from GOZNEY2026-08-03
Hey Shem,
Thanks for bringing this to our attention, and we're really sorry to hear you've been left waiting for your order.
This certainly isn't the experience we want our customers to have and a member of our team will be in touch shortly to look into your order and get you an update.
Thank you for your patience.
Warm regards,
The Gozney Team
Really disappointed after receiving, quite possibly one of the worst customer experiences I have ever had from Gozney.
We purchased a Gozney Dome believing we were investing in a premium, high-end pizza oven costing just under £2,000. After just 12 months of use, it’s developed an electrical fault and become unsafe & unusable as the pipe has bunt.
After providing photos and videos, Gozney rejected our warranty claim, stating that the fault was caused by a ruptured pipe due to heat damage and is therefore not covered under their five-year warranty. The only resolution offered was to purchase a new one, which is more expensive than when we bought and they would offer a minimal discount!
What has been most disappointing is the way we have been treated. We were told the damage must have been caused by exposure to high winds and by using the oven with the door on. This is simply not the case. Our oven is installed in an enclosed outdoor kitchen, protected from the wind, and we have never operated it with the door fitted. It feels as though our account of how the oven has been used has been dismissed without proper consideration.
For a product specifically designed for outdoor use and marketed as a premium appliance, I do not believe an internal heat-related failure after only around 12 months of use is acceptable. I expected far better durability and, more importantly, much better customer support when something went wrong.
Unfortunately, my confidence in both the product and the company’s warranty has been lost. Based on my experience, I cannot recommend Gozney and would advise caution as clearly a device t in the design.
Reply from GOZNEY2026-08-03
Hi Nikki,
Thank you for taking the time to share your feedback regarding your experience with us. We're truly sorry to hear that you were dissatisfied with the service and outcome, but we do appreciate your honesty.
After reviewing the images & videos provided, it was clear the oven had been either positioned facing into the wind for an extended period of time, or operated in strong winds. This had caused the flame to travel into the lower dock and damage the gas system and melt the feed pipe to the gas burner & melt the wiring.
This unfortunately falls outside the warranty as we give very clear guidance on placement and operation.
To prevent this type of damage, we recommend operating the oven with the entrance facing away from the wind, as well as not operating the oven in strong winds.
We also give clear guidance in the owners manual for both location and operating the oven in strong winds, over a prolonged period of time.
On the warranty registration, the oven was purchased in November 2024 and we were unable to find a registration on the system.
As a gesture of good will we offered a 35% discount on a new over, and we also extended this to 50% off a new replacement oven so you could get back to cooking.
We understand this may be disappointing and we're here if you have any further questions or need additional support.
Warm regards,
The Gozney Team
Great and informative website, easy ordering process and quick delivery, with delivery updates provided to keep you across your order.
Reply from GOZNEY2026-07-31
Hi Liz,
Thank you so much for your kind review! We're delighted to hear you found the website easy to use and that the ordering and delivery process met your expectations.
Happy cooking! 🔥️
The Gozney Team
Not enough transparency on when my order is actually going to arrive. Great and responsive when an order goes wrong, but why is it taking so long for something now prioritized?
Reply from GOZNEY2026-07-31
Hi David,
Thank you for your feedback. We're really sorry for the delay and understand your frustration. Our warehouse team experienced some unexpected logistical issues, which unfortunately impacted a small number of orders, including yours.
We appreciate your patience while we worked to resolve this, and we're glad we were able to keep you updated. Your order has now been prioritised and dispatched, and we hope it reaches you very soon.
Thank you again for your feedback, and happy cooking! 🔥️
The Gozney Team
Had a little hiccup with receiving the wrong order, this however was rectified quickly and efficiently the following day.
The quality of the oven and all accessories stand well above anything else on the market.
We are now experimenting and enjoying the experience of using the oven.
Reply from GOZNEY2026-07-30
Hi Tyson,
Thank you for your review! We're sorry there was a mix-up with your order, but we're pleased our team was able to get it sorted quickly for you. It's fantastic to hear you're impressed with the quality of the oven and accessories!
Happy cooking 🔥️
The Gozney Team
Very well built and well presented, pricey but worth it 👍
Reply from GOZNEY2026-07-30
Hi Joel,
Thanks for your positive review! It's great to hear you're happy with your new Gozney oven and that you feel the price is worth it!
Happy cooking 🔥️
The Gozney Team
Hey Patrick,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our team. Enjoy your Gozney!
Warm regards,
The Gozney Team
I was notified when the items would ship and there they were all neatly packaged, wrapped and on my driveway when i got home from work. As expected. No damage and these were big boxes. Great delivery.
Reply from GOZNEY2026-07-29
Hi K,
Thank you for your great review! We're delighted to hear your order arrived on time and in perfect condition!
Happy cooking 🔥️
The Gozney Team
Difficult to disagree with any of the 5 star reviews, quality build is awesome compared to most others on the market. However a couple of niggardly comments from my experience. For such a pricey item the gas hose in everything I read is 1.2 metres but mine is barely one metre. Whilst 20 cms is small, with the new camping gas dumpy canisters not as tall us our BBQ canister this is a little bit miserly, particularly as page 34 of the manual says “do not position canister under oven”. The Gozney stand has a space for a canister????
Nobody seems to have mentioned it but the top front of the oven developes a layer of soot which on my black oven you cannot easily see, until I put my brand new cover on which now has black stains difficult to remove! Sorry Gozney but pizzas are great.
Reply from GOZNEY2026-07-30
Hi there,
Thank you for the 5-star review and for your thoughtful feedback. We're so pleased to hear you're enjoying the quality of the oven and the pizzas!
We really appreciate you taking the time to share your observations about the gas hose length and the soot on the front of the oven. We'll be sure to share this with the relevant team.
Happy cooking! 🔥️
The Gozney Team
Great products. This was my second rock box purchase directly from Gozney. Better deal than Amazon but shipping was slower. Overall a great experience.
Reply from GOZNEY2026-07-30
Hey Ernesto!
Thank you for the shout and for your appreciation for our products!
We love to hear from people who are as keen to shout about our ovens as we are!
We are so excited for you to continue your Gozney journey and all the pizzas you will crank out.
Thanks for being a loyal Gozney customer!
As always,
The Gozney Team
I got a message that my oven was "arriving today". Yay! Oven didn't arrive. Attempted correspondence with the company was met with every roadblock a company puts up when they don't want to speak with their customers. Email said would get back to us in days. A week later, I got the same email. Yay? Again, no delivery on that day even though the email said "today". Delivery came next day.
Reply from GOZNEY2026-08-04
Hey Craig,
Thank you for your review. We're sorry for the confusing delivery updates and slow support response. This is not the service we want to provide. We're happy your oven arrived and want to ensure you have a great experience with Gozney. Our customer support team is reaching out to you directly via email to make things right.
Warm regards,
The Gozney Team
I love the pizza oven, but the ignitor stopped working within the first 9 months. However, the company was great and told us they would fix it or replace it. They sent instructions to fix it and it worked! The customer service was prompt, friendly, and helpful.
Reply from GOZNEY2026-07-30
Hi Danielle,
Thank you so much for your review! We're delighted to hear you're loving your pizza oven, and we're glad our team could help get the ignitor working again.
Happy cooking! 🔥️
The Gozney Team
I replaced a roccbox with the arc xl in nov, 1925. Very happy with the arc. Some time early July the igniter failed. Called gozney service and they responded with a few checks that didn’t fix the problem. They sent a new igniter. Easy install. Works great. Shout to Owen who stayed with me til the problem was solved.
Reply from GOZNEY2026-07-29
Hi Rick,
Thank you for your fantastic review! We're so pleased to hear you're enjoying your Arc XL, and that Owen was able to get everything sorted for you. We'll be sure to pass on your kind words to him.
Happy cooking! 🔥️
The Gozney Team
Not only is their product amazing, their focus on customer service is superb. My question was answered within 24 hours. The Gozney team continues to be very helpful. No complaints.
Reply from GOZNEY2026-07-29
Hi Josehp,
Thank you so much for your kind words! We're delighted to hear you've had such a positive experience with both your Gozney oven and our customer support team.
Happy cooking 🔥️
The Gozney Team
