Our mission is to combine the latest advancements in technology with the ancient practice of stone and fire cooking. A relentless drive to innovate products that not only meet, but exceed, the requirements of professional and home-enthusiast chefs alike has delivered a breadth of commercial ovens, ovens for residential use and Roccbox, the world’s first portable, gas and wood fired pizza oven.
Written by the business, not verified by us.
Is GOZNEY legit?
GOZNEY (gozney.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pizza ovens are beautifully designed, incredibly durable, and consistently deliver amazing restaurant-quality results for family gatherings. People also deeply appreciate the responsive and supportive staff who go above and beyond to quickly resolve any unexpected product issues.
Some reviewers were not happy with delivery services, noting unexpected shipping delays and ongoing difficulties tracking their large orders. A few other people also felt that managing shipment updates was quite frustrating when waiting weeks for their heavy packages to finally arrive. Consumers mentioned experiencing communication barriers and roadblocks when attempting to get clear updates regarding their delayed shipments.
Auto-generated from all reviews of this business. For reference only.
Love my Roccbox and couldn’t recommend more. Had an issue with the oven after 18 months and Gozney replaced it immediately with no fuss and really helpful customer service. Rare to find a company that stands by its products and supports its customers like this.
Reply from GOZNEY2026-07-28
Hi Michael,
Thank you so much for your kind words! We're so pleased to hear you're loving your Roccbox, and that our team was able to get things sorted quickly for you.
Happy cooking 🔥️
The Gozney Team
I’ve been a huge Gozney fan for a long time, and every experience has reinforced why. The product quality is simply outstanding you can tell that a lot of passion and attention to detail goes into everything they make.
What impressed me even more was the customer service. I recently had a small issue and the support team handled it brilliantly. The response was incredibly fast, communication was friendly and professional, and they genuinely cared about finding the best solution. That’s something you don’t see very often these days.
For me, this is what makes a great company: not only building fantastic products, but also standing behind them when customers need support.
Please keep up the amazing work! I’m a proud and loyal Gozney customer and will definitely continue recommending your products to others. ⭐⭐⭐⭐⭐
Reply from GOZNEY2026-07-29
Hi Daniel,
Thank you for your incredibly kind words and continued support! It means a great deal to us to hear that both our products and customer service have lived up to your expectations. We'll be sure to share your feedback with the team.
Thank you for being such a valued member of the Gozney community. We truly appreciate your recommendation and look forward to being part of many more great cooks!
Happy cooking 🔥️
The Gozney Team
Good customer service and easy to negotiate web site
Reply from GOZNEY2026-07-28
Hey Gloria,
Thank you for your kind review! We're delighted to hear you found our customer service helpful and our website easy to use and negotiate. We really appreciate your feedback and look forward to helping you again in the future!
Best regards,
The Gozney Team
I Was looking for a new Pizza oven and found it at Gozney. They were running a promotion on an oven and stand combo which was a great price. Ordering was simple and my stuff arrived safe and sound. Works great and now we enjoy authentic pizza in the garden.
Reply from GOZNEY2026-07-28
Hi Aron,
Thanks for your lovely review! We're delighted to hear you found a great deal on your oven and stand, and that the ordering and delivery process went smoothly.
Happy cooking! 🔥️
The Gozney Team
Fantastic customer service. Efficient and very easy to deal with.
Reply from GOZNEY2026-07-28
Hey Alan,
Thank you for your wonderful feedback!
We're delighted to hear you had a great experience with our customer service and found the team efficient and easy to deal with. We really appreciate your support!
Best regards,
The Gozney Team
I bought a Dome when they first came out and even though it had been covered, water somehow got in and froze, basically destroying it...Gozney was kind enough to give us a deep discount on the new Dome 2.0 and it is FANTASTIC.
We have made at least a dozen pizzas in it in the few weeks we've had it as well as roasted a variety of vegetables - from wild mushrooms to shishito peppers to carrots - and everything has come out amazing!!
I've used it mostly with natural gas but have been experimenting with wood fire cooking and looking forward to mastering my technique in both!
I would highly recommend the Dome 2.0 to anyone who is serious about outdoor cooking and has the time and patience to learn how to use it. I'll add that the Gozney videos are really good and after spending a rainy afternoon watching several hours worth my technique had improved.
Thank you for bringing a wonderful product to market and all the tweaks that make the 2.0 even better than the first iteration.
Reply from GOZNEY2026-07-28
Hey Rocky,
Thank you so much for taking the time to share such a thoughtful review! We're sorry to hear what happened with your original Dome, but we're delighted the Dome Gen 2 has exceeded your expectations.
It sounds like you've been putting it through its paces already and we're thrilled to hear everything has turned out so well.
We're especially pleased to hear our videos have been helpful in building your confidence and technique. Feedback like yours means a lot to the whole team, and we're grateful for your recommendation.
Best regards,
The Gozney Team
Hey Kevin,
Thank you for your fantastic review! We're so pleased to hear you love the product. We really appreciate your support!
Best regards,
The Gozney Team
Paula has been incredibly helpful, always answering my questions thoroughly and providing clear explanations that build my confidence in the product. The oven itself is fantastic—every time I’ve invited family and friends over, they’ve loved it and often commented that the pizzas are restaurant quality. It’s great to see such a strong product paired with outstanding customer service, which truly sets you apart from others. I’m really glad I chose a Gozney after my research. Thanks again, Paula, for all your support!
Reply from GOZNEY2026-07-27
Hi Anup,
Thank you so much for your wonderful review! We're thrilled you're loving your oven, and we'll be sure to pass your kind words on to Paula. Thank you for choosing Gozney!
Happy cooking 🔥️
The Gozney Team
Oven is great it’s as advertised super happy with the quality perfect addition to our outdoor space.Only downside was when trying to order the bundle there was always an item out of stock. When we talked to customer service and asked if they would send items when they restocked they said they couldn’t do that . Kinda disappointing. We got tired of waiting and went ahead with the order and then had to purchase the cover separately at a later date.
Reply from GOZNEY2026-07-28
Hey Alexandra,
Thank you for your review! We're delighted to hear you're so happy with your oven and that it's been the perfect addition to your outdoor space.
We're sorry to hear about the frustration you experienced when ordering the bundle. We understand how disappointing it is when an item is out of stock, especially when it means placing a separate order later. Your feedback is appreciated, and we'll be sure to share it with our team.
Thank you again for your support, and we hope you enjoy your oven for many years to come!
Best regards,
The Gozney Team
Paula responded to my request within the expected timeframe and offered a replacement for the faulty component. It was a seamless experience.
Reply from GOZNEY2026-07-24
Hi Adam,
Thank you for your feedback! We're so pleased to hear Paula was able to assist you quickly and make the replacement process seamless.
Happy cooking! 🔥️
The Gozney Team
Hi sorry who would i contact about my gozney tread cracking the plate is cracked
Reply from GOZNEY2026-07-24
Hi Declan,
Thanks for your feedback. I can see our team has already been in touch with you about this, but to raise a warranty claim for your oven, please email [email protected] with a photo of the issue, your order number or proof of purchase from the retailer, and the serial number for the unit.
Many thanks,
The Gozney Team
we had a little issue - and Michael from the GOZNEY Team solver it right away - very very professional 10 from 5 points ;-) --- Thanks
Reply from GOZNEY2026-07-27
Hello Marco,
thank you very much for your 5-star review. We are delighted to hear that you were so satisfied with our customer service. If there is anything else we can do for you, please feel free to get in touch at any time.
Happy cooking 🍕️
The Gozney Team
Stand and accessories arrived quickly, pizza oven a few weeks later, which was fine as I new oven would take a while.
We are amazed how quick the pizzas cook compared to old wood pizza oven.
Im currently experimenting with different dough recipes.
Reply from GOZNEY2026-07-27
Hi Emma,
Thank you for your fantastic review! We're so pleased to hear you're enjoying your new pizza oven and that it's cooking pizzas so much faster than your previous wood-fired one!
Happy cooking! 🔥️
The Gozney Team
Had an ill-fitting regulator to pizza oven. Sent a message to that effect ; had a phonecon to confirm next day get a perfectly fitting regulator - brilliant!
Reply from GOZNEY2026-07-23
Hi Brian,
Thank you for your lovely review! We're thrilled to hear we were able to assist you with a new regulator!
Happy cooking 🔥️
The Gozney Team
