Grimfrost

Huge apologies for the late reply. No disrespect intended. End of August and all the way througout October saw immense delays at the US border due to the new import regulations, tariffs etc. They created huge backlogs where couriers even had to use Alaskan warehouses to storage packages waiting clearance. Luckily all that has been resolved long time ago, and our orders are flowing as usual to the US without any extra tariffs or other administrative costs charged from our customers. Hope you understand and consider giving us another chance.

Huge apologies for the late reply. No disrespect intended. Orders placed around September-October suffered insane delays due to the new, sudden border regulations in the US. Tariffs, government institution handling (FDA, Fish & Wildlife etc.), immense backlogs everywhere and warehouses so full that couriers had to use facilities in Alaska. Our customer service, that usually replies within 24 hours, was under such a heavy burden that it took a bit longer for them a few days extra to get back in some cases. Add to that the fact that they couldn't get any info from UPS regarding why certain packages were stuck, where they were stuck and for how long. The good news is that all that was sorted out long ago, and our current orders flow as always into the US without any extra tariffs or administartive fees for our customers. By now, you have surely sorted this out with customer service and we hope that you're satisfied with their help. If not, give it another try. Hope you understand and will give us another chance.