我有过一次非常负面的经历……
我在尝试通过“宾客预订”预订酒店时遇到了非常负面的经历。他们无法回答问题,被搁置了 5 次,并被告知他们由于“政策限制”而无法修改预订,我被挂断了,我问这是什么意思,他们无法给出解释,这一切都让人感觉非常骗人。预订后,还要加收 100 美元的费用,通过宾客预订预订酒店一晚的费用是我在其他网站上找到的同一家酒店的两倍。我取消了预订并通过 booking.com 进行了新预订
Hello, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care
