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旅游度假

Guest Reservations

280 条评价

3.9280 条评价
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关于 Guest Reservations

数据更新
网站
guestreservations.com
分类
旅游度假
所在地
United States
状态
待认证
近 12 个月
280 条评价
差评回复率
72%(36/50 条)
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Guest Reservations靠谱吗?

Guest Reservations(guestreservations.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 280 条用户评价,属于旅游度假分类,口碑一般。71% 的评价为 4 星及以上,14% 为 1 星;商家回复了 72% 的差评。数据最后更新于 2026-08-10。

用户怎么说

k
klant · 写过 3 条评价 · 体验于 2026-08-06 ·

我有过一次非常负面的经历……

我在尝试通过“宾客预订”预订酒店时遇到了非常负面的经历。他们无法回答问题,被搁置了 5 次,并被告知他们由于“政策限制”而无法修改预订,我被挂断了,我问这是什么意思,他们无法给出解释,这一切都让人感觉非常骗人。预订后,还要加收 100 美元的费用,通过宾客预订预订酒店一晚的费用是我在其他网站上找到的同一家酒店的两倍。我取消了预订并通过 booking.com 进行了新预订

Guest Reservations 回复2026-08-06

Hello, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

K
Kim Lim · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

轻松预订

Guest Reservations 回复2026-08-06

Hello Kim, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

L
Leonard · 写过 2 条评价 · 已认证 · 体验于 2026-06-08 ·

交易便利性

Guest Reservations 回复2026-08-06

Hello Leonard, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

R
Rangi Davis · 写过 2 条评价 · 已认证 · 体验于 2026-07-22 ·

房间、通道和服务设施

Guest Reservations 回复2026-08-06

Hello Rangi, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

M
Michael Gough · 写过 2 条评价 · 已认证 · 体验于 2026-08-05 ·

不审核

Guest Reservations 回复2026-08-06

Hello Michael, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

U
Uri Zur · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

管理成本太高

过程快速简单 然而!!! 在订购过程中,并不清楚税收和服务的超高额外成本令人惊讶。酒店费用为 3 晚,每晚 93 欧元,管理费用为 114 欧元! 遗憾的是直到最后的预订程序你才清楚。

Guest Reservations 回复2026-08-06

Hello Uri, We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience. We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

S
Sonja Strathearn · 写过 4 条评价 · 已认证 · 体验于 2026-08-06 ·

网站上没有明确收费标准

Guest Reservations 回复2026-08-06

Hello Sonja, We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience. We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

A
Alvin Burger · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

没有获得 AARP 折扣

Guest Reservations 回复2026-08-06

Hello Alvin, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

M
Michael Michael · 写过 1 条评价 · 已认证 · 体验于 2025-08-06 ·

非常简单快捷。

Guest Reservations 回复2026-08-06

Hello Michael, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

M
Martin Pilkington · 写过 11 条评价 · 已认证 · 体验于 2026-08-06 ·

一个简单直接的过程

一个简单直接的过程。我所有的选项都已显示,选择我想要的选项很简单

Guest Reservations 回复2026-08-06

Hello Martin, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

D
Demodrick Willis · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

预订很容易完成

Guest Reservations 回复2026-08-06

Hello Demodrick, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

T
Tony · 写过 4 条评价 · 已认证 · 体验于 2026-08-06 ·

使用简单

简单的 TIO 使用

Guest Reservations 回复2026-08-06

Hello Tony, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

B
Brent Roberson · 写过 1 条评价 · 体验于 2026-07-29 ·

骗子直接去酒店

我在预订后 5 分钟试图取消预订,因为我意识到他们收取的费用是酒店大堂的两倍。 我可以通过大堂和宾客预订取消预订,但无法退款。我已经连续一周与这项指控作斗争(在他们告诉我我将收到全额退款之后),今天他们告诉我他们无能为力。完全是一家公司的笑话。我处理过的最诈骗的生意。将近500美元付诸东流。有趣的是,他们回复了我的评论并让我联系他们,就像我整整一周没有浪费时间和他们打电话一样。只需直接通过酒店预订即可。这家公司所做的只是通过另一家第三方公司预订,因此您需要支付两个中间商的费用,并且在尝试更改或取消任何内容时必须与所有三个中间商打交道。直接最好!

Guest Reservations 回复2026-08-06

Hello Brent, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
Jaidev · 写过 2 条评价 · 已认证 · 体验于 2026-06-08 ·

容易做且清晰

Guest Reservations 回复2026-08-06

Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

T
Tiffany Porterfield · 写过 2 条评价 · 已认证 · 体验于 2026-06-08 ·

无 APO

没有 APO、AE 付款插槽。

Guest Reservations 回复2026-08-06

Hello Tiffany, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
James Dolan · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

好的

安全快捷

Guest Reservations 回复2026-08-06

Hello James, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

L
Lisa Geyer · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

你们的系统拒绝了我的预订...

当我上周和今天再次尝试预订时,你们的系统拒绝了我的预订。今天的第二次尝试成功了。非常令人沮丧。

Guest Reservations 回复2026-08-06

Hello Lisa, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

M
Margaret · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·

预订很容易

预订很容易。由于所有弹出窗口都提供添加应用程序的折扣,所以没有给 5 颗星。

Guest Reservations 回复2026-08-06

Hello Margaret, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

C
Chris Arnold · 写过 8 条评价 · 已认证 · 体验于 2026-08-06 ·

简单又简单

过程简单、清晰、直接。

Guest Reservations 回复2026-08-06

Hello Chris, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

B
Brad · 写过 3 条评价 · 已认证 · 体验于 2026-08-05 ·

网站冻结且速度缓慢

网站冻结了,第一次尝试预订时没有成功,第二次则缓慢且不可预测

Guest Reservations 回复2026-08-06

Hello Brad, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care