我犯了一个错误,没有直接预订酒店。 该网站提供了一个按钮,供您选择是否需要退款或不可退款的预订。 我预订的酒店没有差价,而且我通常预订的是可退款的。 确认函已通过且不可退款。 后来我需要更改入住日期,“由于系统限制”,他们无法做到这一点。 现在暂停,因为他们正在与“预订合作伙伴”联系。 他们最终允许我更改预订,退还一晚的房费以及额外的费用。 买家当心!
Guest Reservations 回复2026-08-06Hello,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care