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旅游度假

Guest Reservations

280 条评价

3.9280 条评价
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关于 Guest Reservations

数据更新
网站
guestreservations.com
分类
旅游度假
所在地
United States
状态
待认证
近 12 个月
280 条评价
差评回复率
72%(36/50 条)
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Guest Reservations靠谱吗?

Guest Reservations(guestreservations.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 280 条用户评价,属于旅游度假分类,口碑一般。71% 的评价为 4 星及以上,14% 为 1 星;商家回复了 72% 的差评。数据最后更新于 2026-08-10。

用户怎么说

R
Remy Bonnemann · 写过 6 条评价 · 体验于 2026-06-29 ·

客人预订是一个骗局

客人预订是一个骗局! 在过去的一个月里,我一直向他们的客户服务发送电子邮件请求帮助,但从未收到任何回复。 酒店要求我取消预订并向我保证将获得全额退款后,我损失了 150 欧元。 更糟糕的是,Guest Reservations 运营的网站似乎是一个非常模仿酒店官方网站的信息预订网站。您很容易相信自己是直接通过酒店预订的,但实际上并非如此。 我将提出正式投诉并通过我的信用卡公司请求退款。 远离这家公司,并务必仔细检查您是否通过酒店的官方网站预订。

Guest Reservations 回复2026-08-06

Hello Remy, Thank you for providing us with your reservation information. Our customer support team is working to resolve the issue, and we thank you for your patience in advance. We will be in touch with the next steps. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

A
Anthony Watts · 写过 16 条评价 · 已认证 · 体验于 2026-04-08 ·

没有真正的清晰度……

预订很容易,但不太清楚你会得到什么。淋浴还是浴缸??没有选择双人床或两张单人床的选项吗? 无法直接联系酒店来请求其中任何一项。无法在常规预订网站上输入洲际酒店集团忠诚度号码 - 如果您进入忠诚度网站,价格会贵得多。 一切真的很奇怪。

Guest Reservations 回复2026-08-05

Hello Anthony, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

j
john bananas · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

时间限制很烦人

时间限制很烦人,额外费用不好,系统让我两次输入信用卡,这让我认为这是欺诈。另外,日期在此屏幕上没有帮助

Guest Reservations 回复2026-08-05

Hello John, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
Julia Roper · 写过 18 条评价 · 已认证 · 体验于 2026-08-04 ·

非常容易访问和制作…

非常容易访问和预订。

Guest Reservations 回复2026-08-05

Hello Julia, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

S
Suzanne Apodaca · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

网站很容易预订。

Guest Reservations 回复2026-08-05

Hello Suzanne, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
JM · 写过 1 条评价 · 体验于 2026-07-29 ·

他们接了电话,假装……

他们接了电话,假装是我想打电话的酒店。进行了预订,当我提出问题时,该问题被搁置以与代表经理核实。只有在与实际的酒店实际交谈后,我才得知“保留”是让他们打电话给酒店并获取我的答复,所以我没有理由认为这不是实际的酒店,充其量是非常不道德的,是彻头彻尾的阴暗商业行为。我会确定我打电话的对象和地点。

Guest Reservations 回复2026-08-05

Hello JM, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

M
Mary O’Connor · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

我的地址有错误并且...

我的地址有误,我无法更正这些错误以更正我的电话号码。 我自己肯定也犯过这些错误。

Guest Reservations 回复2026-08-04

Hello Mary, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

K
Kristyn Parsons · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

这个预订网站真的很痛苦…

这个预订网站用起来真的很痛苦

Guest Reservations 回复2026-08-05

Hello Kristyn, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

T
Tina lee · 写过 3 条评价 · 已认证 · 体验于 2026-08-04 ·

请不要有广告!

我不喜欢在提交预订后看到广告。

Guest Reservations 回复2026-08-05

Hello Tina, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

E
E Bailey · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

我感觉这个弹出窗口被骗了……

我感觉这个弹出窗口以比我想象的要高得多的价格接管了我的预订,从而被骗了。

Guest Reservations 回复2026-08-05

Hello, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

B
Barb Strain · 写过 5 条评价 · 已认证 · 体验于 2026-08-03 ·

进展顺利,但优惠太多……

进展顺利,但最后收到的offer太多了。

Guest Reservations 回复2026-08-05

Hello Barb, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
José Francisco Aguiló Piña · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

该过程快速且实用......

该过程快速且实用,但人们没有机会表达自己的偏好

Guest Reservations 回复2026-08-05

Hello Jose, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

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Michael Thompson · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

轻松预订

Guest Reservations 回复2026-08-04

Hello Michael, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

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Alan Matta · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

反应不佳

Guest Reservations 回复2026-08-04

Hello Alan, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

L
Linda W. · 写过 3 条评价 · 已认证 · 体验于 2026-08-04 ·

很容易获得最优惠的价格,而且……

很容易获得最优惠的价格并完成在线预订。

Guest Reservations 回复2026-08-05

Hello Linda, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
Jane · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

虚假折扣?

我获得了带有代码的折扣,但没有地方输入代码。

Guest Reservations 回复2026-08-05

Hello Jane, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

J
Joel Sweigart · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

预订很容易。

Guest Reservations 回复2026-08-05

Hello Joel, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

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Vicky Mattheus-Roshto · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

房费诈骗

在确认预订之前,它显示我的房间总价为 143 美元,另加 30 美元税费。 确认后,价格跳升至224.90美元。 我感觉我被骗了。

Guest Reservations 回复2026-08-05

Hello Vicky, We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience. We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

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GLENN MCGLOTHIN · 写过 2 条评价 · 已认证 · 体验于 2026-08-04 ·

尝试通过 SUPER.COM 预订永远无法...

尝试通过 SUPER.COM 预订始终无法得到确认。 时间大腰!!

Guest Reservations 回复2026-08-05

Hello Glenn, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

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Amber Vang · 写过 1 条评价 · 已认证 · 体验于 2026-08-04 ·

这非常简单

这太简单了! 根本不用乱跑!

Guest Reservations 回复2026-08-05

Hello Amber, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care