Hello Christy! Thanks for sharing your feedback! We're glad to hear you're finding the experience easy to use and that our customer service team has been helpful. We appreciate you taking the time to share your experience
Hi, we're sorry to hear about your frustration and appreciate you sharing your feedback. Quarterly filings are submitted at the end of each quarter, and when an account is canceled with the option selected to stop filing, Gusto will not submit future filings on the account. We understand the importance of having clarity around these selections and appreciate your feedback on the cancellation experience.
Hi, we're sorry to hear this has been your experience. We'd like the opportunity to review what happened with the billing and cancellation. Please update your contact information with your company name and the email address associated with your account, and we'll take a closer look.
We're sorry to hear about your experience and understand how frustrating a prolonged tax issue can be. W-2s are generated based on the payroll information reported throughout the year, but if corrections are needed, our team is always happy to help process them. We apologize that your experience didn't reflect the level of support we strive to provide, and we appreciate you taking the time to share your feedback.
Hello Zay., We understand how important timely pay is for both employers and employees. Direct deposit timing can vary depending on an employee's bank or card provider, and payroll processing timelines can also impact when funds become available. If you notice a pattern or have questions about a specific payroll, we're always happy to review it with you and help ensure everything is processing as expected.
Hello, we're sorry to hear about your experience. We understand how concerning unresolved tax issues can be. Our Tax team is happy to review your account, provide context on any amendments that were made, explain what happened, and outline the next steps. If you haven't already, please reply to your existing support case so the team can continue working with you and keep you updated.
Hello, we're sorry to hear about your experience. We understand how frustrating unexpected benefits charges can be. We do see you have an open support case (43400919) with one of our specialists, who is actively reviewing your concerns. They'll provide additional context and next steps directly within your case as soon as their review is complete. Thank you for your patience while we work through this with you.
Hello Donna, we're sorry to hear this has been your experience. We understand how frustrating it can be to receive notices when something doesn't look right. Please reach out to our Support team so we can review your account, investigate the filing concerns, and work with you toward a resolution.
Hello Robin, we're sorry to hear about your experience. We can confirm we've received your tax notice, and it's currently under review by our Tax team under Case 43501315. We'll continue to provide updates as they become available and appreciate your patience while we complete our review.
Hello Odessa, we're sorry to hear your experience didn't meet your expectations. We took a look at your feedback and can confirm that the tax registration was initiated twice. One registration was successfully completed, and the second attempt returned an error because the registration had already been processed. We can also confirm that you were charged only once for the registration. If you have any additional questions or would like us to walk through the details with you, our Support team would be happy to help.
Hello Marie, we're sorry to hear your client's onboarding experience didn't meet your expectations. We can confirm your concerns were routed to our Onboarding team so you could receive the specialized support needed to review their payroll import and account setup. We appreciate you sharing your feedback and are committed to working with you to help make the transition as smooth as possible should you and your clients choose to continue with Gusto.
