Gusto

Hello Kevin, We’re genuinely sorry to hear this was your experience. We know how important it is to feel supported, especially when something doesn’t go as expected. Our team did take time to review your situation carefully and shared the resolution that was available, though we understand it wasn’t the outcome you were hoping for. We never want anyone to walk away feeling unheard, and your feedback truly matters. We appreciate you giving us the opportunity to support your business and wish you nothing but success moving forward.

Thank you for sharing this feedback. We’re sorry the experience didn’t meet expectations, especially around making changes, getting timely support, and the account closure process. We understand how frustrating it can feel to pay for offboarding assistance and not receive the level of hands-on help you expected. We appreciate you taking the time to share this, and we’ll use it to improve both support access and the shutdown experience for future customers.

Hi there. We’re sorry the experience with bonus payments and tax withholding hasn’t felt straightforward. We appreciate your feedback, and we’ve shared it with our teams so we can keep improving clarity and ease of use.