Gusto

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must be, especially when it involves tax documents and getting clear support. This is not the experience we aim to provide. Our support team is equipped to assist with these concerns, and we’d appreciate the opportunity to look into this further and help. Please reach out through the Help tab in your account so we can review your case and work toward a resolution.

Hi Vernon, Thank you for taking the time to share your experience. We understand how frustrating and stressful this situation must have been, especially when it impacted your team. We want to clarify how tax filings are handled after an account is canceled. Because Gusto operates on a subscription model, standard tax filing services conclude at the end of the final billing cycle. During the cancellation process, there is an option to have Gusto continue managing year-end filings, including W-2s and 1099s. If that option is not selected, any withheld tax funds are returned so that you or a new provider can complete the required filings directly. This is intended to ensure there is no gap in compliance, but we recognize your feedback that this step may not always feel clear or prominent enough during cancellation. Your point is well taken. Small business owners rely on payroll providers to help safeguard critical compliance tasks, and feedback like yours is important in helping us improve how we communicate and design these experiences. We appreciate you sharing this and will make sure it is passed along to the appropriate teams. – Gusto

Hi Vernon, Thank you for taking the time to share your experience. We understand how frustrating and stressful this situation must have been, especially when it impacted your team. We want to clarify how tax filings are handled after an account is canceled. Because Gusto operates on a subscription model, standard tax filing services conclude at the end of the final billing cycle. During the cancellation process, there is an option to have Gusto continue managing year-end filings, including W-2s and 1099s. If that option is not selected, any withheld tax funds are returned so that you or a new provider can complete the required filings directly. This is intended to ensure there is no gap in compliance, but we recognize your feedback that this step may not always feel clear or prominent enough during cancellation. Your point is well taken. Small business owners rely on payroll providers to help safeguard critical compliance tasks, and feedback like yours is important in helping us improve how we communicate and design these experiences. We appreciate you sharing this and will make sure it is passed along to the appropriate teams. – Gusto

Thank you for your feedback, Peter. We understand how important reliable support and timely payroll are for you and your team. While we are glad you shared this, we recognize there is more we can do to deliver a consistently dependable experience. Improving support access and responsiveness continues to be a key focus for us.

Thank you for your feedback. We take concerns about professionalism and communication seriously, as they are core to the experience we aim to provide. What you’ve described does not reflect the standard we hold for our team. We are committed to ensuring interactions are respectful, clear, and helpful, and we are continuing to focus on improving consistency across every customer experience.

Hello, Thank you so much for your kind words and for recommending Gusto to other small business owners. We truly appreciate it. We're glad to hear that our team has been helpful and that running payroll has become a smooth and manageable process for you. Making payroll simple and supporting our customers every step of the way is exactly what we strive for. Thanks again for sharing your experience!

Hello Dakotah, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand the frustration reflected in your review. After reviewing your account, we can confirm that there are currently no active Gusto subscriptions or outstanding invoices billed directly by Gusto. The charge referenced relates to state tax registration services for Idaho, which are fulfilled and billed through a third-party partner. These services may be completed based on prior authorization, even if your Gusto account has since been closed. We also acknowledge your request not to be contacted further. At this time, no additional outreach will be made. Your feedback has been shared internally as we continue working to improve our processes and customer experience.

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been. We take account security and authentication very seriously, which can sometimes add steps when making account changes such as cancellations. After reviewing your account, we can confirm that once your email address was updated and verification was completed, your account was successfully closed. We understand the delay in reaching this resolution was not the experience you expected, and your feedback has been shared with our team for continued improvement. If you have any remaining questions or need further assistance, our team is here to help.

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to spend time trying to resolve an issue without clear answers. We’ve requested your account information so we can review this more closely and better understand what occurred. Our goal is to ensure your concerns are addressed appropriately. We appreciate your patience and the many years you’ve been with Gusto.

Hello, Thank you for taking the time to share this feedback. We’re really sorry to hear about your experience, and we understand how frustrating and concerning this situation must be. We are actively reviewing this matter to better understand what occurred with your account and billing. To ensure we’re looking at the correct account and have the full picture, we’ve requested a bit more information and will continue our review as soon as that’s available. Our focus is on carefully examining the details and addressing any issues we identify. We appreciate your patience while we work through this. Thank you,

Hello and thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our support team did not meet your expectations. Providing timely and accurate assistance is a top priority for us, especially when it comes to important payroll needs. Your feedback has been shared with our team as we continue working to improve response times and the overall support experience. We appreciate you bringing this to our attention.

Hello we are a payroll provider, we believe this review is intended for Gousto cooking.

Hello, We’re sorry to hear about your experience and understand how concerning payroll issues can be. Gusto does not retain funds that are not paid out to employees. When payments are not received, it is typically due to factors such as banking details, processing timing, or required verification steps designed to protect account security. Regarding communication, our teams follow strict verification protocols before discussing account details. While this may feel limiting, it is necessary to safeguard sensitive information. Gusto is a U.S.-based company operating within U.S. regulations, and we are committed to resolving concerns with verified account administrators. We encourage you to have an authorized admin contact our support team so we can review this in detail and assist further.

We’re sorry to hear about your experience and understand how stressful payroll and tax corrections can be, especially when they take time to resolve. For any corrections or payroll discrepancies, reaching out by email is the best way for our support team to securely review account-specific details and provide thorough assistance. Please contact them us at [email protected] so a specialist can take a closer look and help move this forward. We appreciate you bringing this to our attention.

Hi Tom, Thanks for sharing your experience. We know your time is valuable, and we aim to make every support interaction as smooth as possible. To keep your information secure, our team does ask a few verification questions when you reach out. If you call from within your Gusto account, we can often match your account more quickly and reduce the number of questions needed. We appreciate you taking the time to share this feedback, as it helps us continue improving the experience we provide.

Hello there, Thank you for sharing your experience. We’re glad to hear running payroll has been quick and that some of your support interactions have been helpful, though it’s disappointing to hear that it hasn’t been consistent and that onboarding has felt frustrating. We understand how important a smooth onboarding process is, especially when it comes to employee documents, training requirements, and start dates. Your feedback around duplicate e-signatures, system recognition of uploaded documents, and payroll visibility based on start dates is valuable, and we’re sharing this with our team as we continue working to improve these areas. We appreciate you taking the time to provide such detailed feedback.

We’re sorry to hear about your experience and understand how frustrating W-2 concerns can be, especially when they take time to resolve. W-2s are generated based on the information in the system at year end, and in cases where updates or corrections are needed, those adjustments can take some time to process accurately. We appreciate you sharing this feedback and understand how important it is to have everything reflected correctly.

Thank you so much for your kind words! We’re glad to hear you’ve had a great experience working with us. We appreciate you taking the time to share your feedback.

We’re sorry to hear about your experience and understand how concerning unexpected account changes can be. Our team followed up in case 42128238 regarding the admin updates and confirmed there was no fraudulent activity on the account. We know situations like this can feel alarming, and we appreciate you taking the time to raise it. Your feedback is important and helps us continue improving our support experience.

Thanks so much for the kind words! 😊 We're glad to hear Gusto has been simple to use and helps keep payroll affordable for your business. Making payroll easier so you can spend less time on admin and save on extra costs is exactly what we aim for. We appreciate you sharing your experience!