Gusto

We’re sorry to hear your experience with support did not meet expectations. We appreciate you reaching out to our team and apologize for any frustration caused. Your feedback is valuable and helps us continue improving the support experience for our customers.

We’re sorry to hear you’ve had a frustrating experience with support. Providing helpful and reliable customer service is important to us, and we appreciate you sharing this feedback as we continue working to improve.

We’re very sorry to hear about your experience and understand how serious and frustrating benefits enrollment issues can be for both employers and employees. Delays or disruptions involving medical coverage are not the experience we want anyone to have. We appreciate you sharing this feedback, and we’ll make sure it is shared with the appropriate teams as we continue working to improve our processes and support experience.

Gusto is a payroll provider based in the US. We believe this review is intended for Gousto Cooking and have flagged it as such!

Thank you for your feedback Stan. We appreciate you taking the time to share your experience and are sorry to hear about the frustration you encountered with our customer support, and that it took longer than expected to resolve your issue. We’ve requested some additional details so we can take a closer look and better understand what happened. Your input is important in helping us improve, and we’re committed to making things right.

Thank you for sharing your experience. We’re glad to hear that Gusto has been easy to use on the employee side and that features like paycheck splitting and the income pie chart have been helpful in understanding your pay. We appreciate you taking the time to highlight what’s working well for you. Thanks again for your feedback.

Thank you for sharing your experience. We’re sorry to hear about the confusion and frustration around billing, cancellation, and your interaction with our support team. That’s not the experience we want for our customers. We’d like to take a closer look at what happened and help clarify the situation. We’ve requested additional details so we can review your account, including the billing setup and communication history, and see what options may be available. Your feedback is important and helps us identify where we need to improve, especially around transparency and the customer experience.

Thank you for taking the time to share this feedback — we really appreciate it and would like to take a closer look. When you have a moment, please reach out through the Help tab in your account so we can make sure your input is properly reviewed by the appropriate team.

Hi there, thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation felt, especially during a time when your business was under pressure. That’s exactly when support should feel helpful, not discouraging. We want to be clear that our goal is never to use fear or pressure to retain customers. We aim to provide transparent guidance around compliance requirements so business owners can make informed decisions, but it sounds like this did not come across that way in your case and we take that seriously. Your feedback about feeling unsupported and passed between teams is especially concerning. That is not the experience we want anyone to have. We genuinely appreciate your feedback. It helps us improve how we support businesses, especially in the moments that matter most.

Karl, we’re sorry to hear about your experience — we understand how frustrating tax filing concerns can be. After reviewing your account, it appears the state filings in question were not processed due to an invalid state EIN on file and no active Georgia employees during the period, meaning no tax liability was generated. In these cases, filings are not submitted automatically. We regret that this situation caused confusion and that your expectations for support were not met.

Hell Angel, we are really sorry for the frustration here, I understand why this would be concerning. To clarify, once an account is canceled, Gusto does not charge for future service. Billing is applied for the prior month’s service, which is why you may see a charge after cancellation if there was an outstanding balance from the previous billing cycle. That said, we definitely want to make sure everything on your account is accurate. If you’d like, our team can take a closer look at your billing to confirm and help resolve any concerns.

We’re really sorry to hear about your client’s experience, especially given the time involved and the impact this has had. This is not the level of follow-through we aim to provide, particularly for tax-related issues where accuracy and timely resolution are critical. We understand how frustrating it is to keep following up without a clear resolution. If you are open to it, please share more details here and we will take a closer look to help review.

Hi Natalia, we’re really sorry to hear this and understand how frustrating that experience can be. You should be able to reach a real person when you need support, and we know how important that is when running your business. This is not the experience we want for our customers. If you are open to it, please share more details here and we will take a closer look to help review what is going on.

Hello, We are sorry to hear this but believe you are looking for Gousto Cooking. We are Gusto a US based payroll provider for small businesses.

Hi Aarin. We’re sorry to hear that your experience has been so frustrating. That’s not the experience we want anyone to have when using Gusto. We understand how important it is for things to work smoothly and simply, especially when it comes to payroll and workplace tools. Hearing that parts of the app felt broken or overly complicated is something we take seriously. Thank you for your feedback.

Hi there, thank you for sharing this. It means a lot to hear that Gusto stands out in your experience, especially given your background with other payroll and HR systems. We’re glad the platform has been intuitive and easy to navigate, and we really appreciate your kind words about our customer support team. Being responsive and helpful is something we work hard to deliver every day. Thanks again for taking the time to leave a review and for being part of Gusto.

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how challenging this must have been for your business. This is not the level of service we aim to provide. Our support team is equipped to assist with issues like these, and we’d like the opportunity to help make this right. Please reach out through the Help tab in your account so we can take a closer look and work toward a resolution with you.

Hello Givona, Thank you for your feedback and for being a Gusto partner. We’re sorry for any inconvenience this experience has caused and understand your frustration. We’ve shared an option to run an off-cycle payroll to help pay employees promptly. Please reach out through your open support case so we can continue supporting you.

Thank you for sharing your experience. We are sorry to hear about the frustration around the timing of your pay. We understand how important it is to have funds available when you expect them. While Gusto processes payroll based on the schedule set by an employer, the exact timing of when funds appear in an employee’s account can vary depending on several factors, including the employer’s selected payroll timeline and the employee’s bank processing times. That said, we recognize that delays can be stressful, and we appreciate you taking the time to share this feedback. It helps us continue improving the experience for both employers and employees. – Gusto

Hi Stephanie, Thank you for taking the time to share your experience. We are very sorry to hear about the issues you have encountered, especially with payroll accuracy, PTO balances, and delays in support. This is not the experience we want for our customers. We do see that you have an open support case (42538550), and your concerns are actively being worked on. A dedicated team member has been assigned to your case and is focused on addressing each of the items you raised and helping get things back on track. We understand how impactful these issues are for your business, and we appreciate you bringing them to our attention. Your feedback is being taken seriously and shared with the appropriate teams. Please continue to work through your open case so we can ensure everything is properly tracked and resolved. – Gusto