Gusto

Hello, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our Support team. We understand how frustrating it can be when you're looking for answers and do not receive the level of assistance you expect. Providing clear, accurate, and helpful support is important to us, and we appreciate you bringing this experience to our attention. We would like the opportunity to learn more and review what happened. If you are willing, please reply through your existing support case or contact our Support team so we can investigate your concerns and work toward a resolution. Thank you again for your feedback. It helps us continue improving our service.

Hello Mark, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We were unable to locate an account based on the information provided in your review. If you still need assistance, please contact our Support team with your account details, and we'll be happy to look into your concerns. Thank you again for your feedback.

Hello Sarah, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating payment delays can be. We take concerns like yours seriously. If you have an open support case, our team will continue to provide updates there as they become available. If we have not yet connected with you, please reach out to our Support team so we can review your account and assist further. Thank you again for your feedback.

Hello, Thank you for taking the time to share your feedback. We appreciate your perspective and are sorry to hear Gusto was not the right fit for your business. We understand that pricing and billing are important considerations, and we appreciate you sharing your experience. Your feedback helps us continue improving our products and services. Thank you again, and we wish you all the best.

Hello Allan, Thank you for taking the time to share your feedback. We appreciate you sharing your experience with us and are sorry to hear that Gusto has not met your expectations. We value all customer feedback, as it helps us continue to improve our products and services. We wish you and your business all the best moving forward. Thank you again for your review.

Hello Marie, Thank you for being a Gusto customer for more than five years and for taking the time to share your feedback. We're sorry to hear about your recent experience and understand how frustrating it is to encounter issues with employee information and repeated support interactions. We'd like the opportunity to review this further. If you have an open support case, our team will continue working with you there to help reach a resolution. Thank you again for your feedback.

Hello Jim, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. Our records show that you've recently received an update regarding this notice. If you have any additional questions or would like to review the details further, our Support team is happy to assist you. Thank you again for your feedback.

Hello Jennifer, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how important timely and accurate payroll processing is for your business. Our review indicates there were processing issues that resulted in payroll moving to a four-day timeline. We also found that the request regarding the contractor payments was received after payroll processing activities were already underway, which may have contributed to confusion about the status of the payments. We appreciate you taking the time to share your experience. Your feedback helps us continue improving our products, processes, and customer experience. Thank you again for your review.

Hello Mark, Thank you for taking the time to share your detailed feedback. We're sorry to hear about your experience and understand the concerns you've raised. We were unable to identify your account based on the information provided in your review, as only a first name was included. We have requested additional information so we can locate your account and review your concerns with the appropriate teams. Thank you again for your feedback. We look forward to hearing from you.

Hello Sue, Thank you for taking the time to share your feedback. We're sorry to hear that your onboarding and support experience did not meet your expectations. We understand how important it is to have payroll set up accurately and to receive timely, reliable support. We appreciate you bringing your concerns to our attention and will share your feedback with the appropriate teams as we continue working to improve our products and services. Thank you again for your review.

Hello there, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. We were unable to locate your account based on the information provided in your review. If you're willing, please contact our Support team with your account details so we can review your concerns and assist further. Thank you again for your feedback.

Hello Eric, Thank you for taking the time to share your feedback. We appreciate you being a long-time Gusto customer. We're sorry to hear your recent support experiences have not met your expectations. We do offer live support, and we're committed to providing timely, knowledgeable assistance when our customers need it. We appreciate you sharing your perspective and will pass your feedback along to our team as we continue improving the customer experience. Thank you again for your review.

Hi, we're sorry to hear about your experience and apologize for the frustration this has caused. We've reached out to request some additional information so we can review your concerns thoroughly. When you have a moment, please respond to our request so our team can continue investigating and work toward a resolution. We appreciate your time and the opportunity to look into this further.

Hello Vincent, We're sorry to hear about your experience. If you've lost access to the phone number on your account, our sign-in help article(https://support.gusto.com/article/104263831100000/sign-in-to-gusto-or-fix-sign-in-issues) walks through the available recovery steps.

Hello Amanda, Thank you for taking the time to share your feedback. We understand how frustrating it can be when funds do not arrive as expected. While payroll may be submitted by the employer on time, the timing of direct deposits can be affected by several factors outside of payroll processing itself, including the employer's selected pay schedule, federal banking holidays, ACH processing timelines, and individual bank posting practices. We know timely pay is important, and we encourage employers and employees to review payroll schedules and banking timelines when questions arise. We appreciate your feedback and are always working to improve the payroll experience.

Hello Jake, Thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating errors and unresolved issues can be. Our goal is to provide accurate, effective support to all customers, and we're disappointed to hear we didn't meet that expectation in your case. We take feedback like yours seriously and are continually working to improve both our service and support experience.

Thank you for sharing your feedback. We're sorry to hear about your concerns.

Thank you for sharing your experience. We're sorry to hear that resolving your payment issue took longer than expected. We understand how frustrating it can be when self-service options don't match your situation and additional support is needed. While we're glad the issue was ultimately resolved, we recognize that the process should have been more seamless. We appreciate your feedback and will use it to help improve both our support experience and the tools available to customers.

Thank you for sharing your experience. We're sorry to hear that changing your bank account led to multiple payroll issues and a frustrating support experience. We understand how important clear communication and accurate guidance are, especially when managing payroll. While bank account changes can require multiple verification and setup steps, we recognize that expectations should be communicated clearly from the start. We appreciate your feedback and will use it to help improve both our support and onboarding experiences.

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning this situation must be. Hello Fernanda, Our team is actively reviewing your concerns under case #43251312 and will continue working with you to investigate and resolve the matter. We apologize for any disruption this has caused and appreciate your patience while we work toward a resolution. Please know that we take concerns involving payroll funding and account transactions very seriously.