We appreciate you sharing your feedback regarding your experience.
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If you need any further assistance, please don't hesitate to reach out. We're here to help.
We’re saddened to hear this, especially as we’ve been trying to connect with you directly to continue working toward a resolution.
We’re still very happy to help in any way we can. Please feel free to follow up with us directly at your convenience, and we’d be glad to take a closer look at the details on our end and work with you toward a solution.
For reference, we've reached out to the email associated with this review. We'll try sending another incase our latest message was not received, and we'll look forward to your response.
We’re disheartened to hear about your experience and would love the opportunity to assist.
To clarify, our warranty replacements are typically shipped within 1–2 business days once you've verified your shipping address, with delivery generally taking 3–5 business days. Should anything happen duringthat time, we'll be happy to take a closer look and support you in any way we can.
We also offer several support options, including phone, email, and our in the Halo Dog Park. Additionally, live chat is available if you have questions outside of business hours.
We’re going to reach out to request a bit more information so we can continue working on this with you, and we’d be happy to assist further once we hear back.
We're disheartened to hear of your concerns and would love the chance to work on this with you. We will be reaching out directly to request more information, so please feel free to follow up with us if you're open to it.
Thank you for sharing the details of your experience. We’re saddened to hear about your concerns, especially as issues like these can often be resolved with additional support and troubleshooting.
Our team will be reaching out to gather a bit more information, as we’d truly appreciate the opportunity to continue working through this with you and help find a resolution.
We’re disheartened to hear about your concerns and would love to assist in any way we can. To clarify, each collar purchased from our website or an authorized retailer includes a 1-year warranty, which covers replacement of the collar for eligible issues during that time.
The collar is designed to perform across a wide range of environments, both large and small, so we’re sad to hear you’ve experienced accuracy concerns. In many cases, these types of issues can be improved through settings adjustments or a session with our live support team. We'd have loved the chance to continue working on this with you.
We understand you’ve since moved forward with a refund, but please don’t hesitate to reach out if anything comes up in the future. We’re always happy to help and appreciate your time.
We’re disheartened to hear about your dissatisfaction and would have appreciated the opportunity to connect directly to help resolve this with you.
Our live support teams are available by phone and in the Dog Park 7 days a week, so we’re sorry to hear you weren’t able to get connected.
Regarding battery usage, it’s normal to see higher drain during initial setup, as the app is used more frequently and the collar is gathering data in your area. This typically stabilizes over time, but we’re always here if anything feels unclear or you’d like help reviewing it along with GPS and connectivity settings.
In terms of returns, our policy outlines that restocking fees and original shipping charges are non-refundable. However, we do provide prepaid return labels, so you are not charged for return shipping.
We’ve also reached out directly for additional information so we can connect with you and ensure your case is reviewed by our management team as requested.
We’re disheartened to hear about your experience and would love to assist in any way we can. We’ve reached out to request additional information so we can connect with you directly and continue working through this with you.
We’re saddened to hear about your frustration and would like to help get this resolved. We’ve reached out to gather a few additional details so we can review everything and follow up with you directly. Once we hear back, we’ll continue working with you toward a resolution. You can also reach out to support if more convenient, as we offer live assistance 7 days a week. We look forward to connecting with you.
We’re disheartened to hear about your concerns and would love to assist. Our records indicate that our Senior Support team recently connected with you directly and worked with you to reach the resolution you requested.
If you need any further assistance, please don’t hesitate to reach out again. We’re here to help!
We're disheartened to hear of this and would love to help in any way we can. It looks like we've recently connected to provide an update, but please follow up with us if there's anything else you need. We're here to help!
We're saddened to hear of this experience and would love to help in any way we can. It looks like we've recently had Management connect to continue working on this with you. We look forward to reaching a solution that feels best for you and your pup!
We truly appreciate the kind words and for you sharing your experience with others! We love having you in the Halo Pack and are thrilled to hear how things are going!
We’re sad to hear about your frustration and would love to help! While replacement straps can be purchased on our website, we can absolutely assist with rivets or any parts that contributed to the issue if not available on the website.
We’ll connect with you directly so we can continue working on this together, we’re happy to help!
We’re saddened to hear of your frustration and would love to help.
While we don’t include a charging block, we recommend using one that aligns with a 20–25W specification for the best experience. We’ll be reaching out to continue working on this with you and are here to support you in any way we can moving forward.
We're disheartened to hear of your experience and would love to help. It looks like our team is currently assisting, so we look forward to supporting you in the next steps and getting this resolved for you.
We’re disheartened to hear about your experience and truly want to help get this resolved for you. Our support options are available 7 days a week, so we’re sad to hear you’ve had trouble getting connected.
We’re going to reach out to you directly so we can continue working through this together and make sure you get the assistance you need as quickly as possible.
We’re saddened to hear about your experience and appreciate you reaching out so we can help.
To make sure we guide you in the right direction, the options available will depend on where your collar was purchased. From what you’ve shared, it sounds like it may have been purchased through one of our retailers, rather than from the Halo website directly. This could explain why a return and repurchase was recommended, as that would likely be the next step if the original retailer was unable to assist with a price adjustment. For purchases through one of our authorized retailers, they would be the best point of contact for questions around pricing, returns, or adjustments, as their policies can vary.
That said, if your collar was purchased directly through Halo within the last 30 days, we’d be more than happy to take a closer look at your order and walk you through the options available.
Thank you for providing feedback on your experience through a detailed review! In regard to your concern with indoor feedback, please connect with support so we can walk through troubleshooting to get things back on track. We'd love to help!
