Hansø Home

Dear Jeffrey, Thank you for your honest feedback – and I sincerely apologize for the frustration you've experienced. Placing an order in November and still waiting for your speakers and heater in July is not what you signed up for, and you're right to be disappointed. As we already informed you - our electronic accessories are currently going through an extended quality-check process. That's why you've been hearing "additional quality checks" so often. We've prioritized your order and our team is working closely with you to get this sorted out as quickly as possible. Your heater and speakers will be included in the first available outgoing batch that passes quality control, and we'll provide you with tracking details as soon as we have them without any generic updates. As a gesture of goodwill for the extended wait, we've also arranged a refund of your shipping fee. Thank you for your patience - we're committed to making this right. Warm regards, Martina | Brand Reputation Manager Hanso Home Inc

Thank you so much for your kind words - we're glad to hear you had a positive buying experience! We're just as excited as you are for your pergola kit to arrive, and we can't wait to see it come to life in your space. If you have any questions along the way, don't hesitate to reach out.

We're so glad that Ray was able to make such a positive impact on your experience. Taking the time to understand your needs, answer questions, and work through those little snags along the way is exactly what we hope for with every customer. It means a lot to hear that his patience and knowledge helped you feel confident in your decision. We'll be sure to share your feedback with Ray – he'll be so happy to know he made a difference! Thank you again for trusting us with your purchase. If you ever need anything in the future, we're just a message away.

Dear Russell, Thank you for sharing your experience – and I want to offer a sincere apology for the frustration this has caused. We remain fully committed to staying in close communication and to getting your pergola delivered as quickly as possible. As a gesture of goodwill, we have already offered a refund to effectively make your shipment free, and we are working hard behind the scenes to resolve the delays and get your order to you. Best regards, Martina | Brand Reputation Manager Hanso Home Inc

We appreciate your thoughtful review - thank you! It means so much to hear that our team was able to turn things around for you and give you the reassurance you needed. Making things right is what we're here for, and we're so glad everything worked out in the end. Please don't hesitate to reach out anytime.

Thank you so much, we're glad we could help you quickly. If you ever need anything else, just let us know!

Dear Rebecca, Thank you for your review, and I sincerely apologize for the stress and frustration this situation has caused you and your family. After reviewing your case, I understand that unfortunately, once our installation partner, conducted their on-site assessment, they determined that the wall-mounted pergola could not be safely or properly installed at the planned location due to several structural challenges I want to reassure you that we have already requested a full return for your pergola and are currently awaiting pickup coordination from our sourcing team. We are working to resolve this for you as quickly as possible. Best regards, Martina | Brand Reputation Manager Hanso Home Inc

Thank you for your review – and we're so glad to hear that John was able to help you through the order process! We completely understand the "so far so good" approach – and we're confident the rest of your experience will be just as smooth. If you ever need anything along the way, we're always here to help. Enjoy your new pergola, and please don't hesitate to reach out if you have any questions!

Thank you so much for your kind words! We're thrilled to hear that our installation crew made such a positive impression. We'll be sure to share your feedback with the team. Thank you again for choosing Hanso, and we hope you enjoy your pergola for many years to come. Please don't hesitate to reach out if you ever need anything.

Thank you so much for your thoughtful and honest review. It means a lot to us that you took the time to share your experience, especially after we reached out for your genuine feedback. You're absolutely right – our pergolas are built with heavy-duty aluminum and designed to last, and we're so glad you noticed the difference in quality and structure. We're thrilled to hear that everything went smoothly – from your phone order to delivery and installation. Knowing that you're happy with your purchase and that we delivered on our promise is the best reward we could ask for. Thank you again for your support and for being such a valued part of the Hanso community. We hope you enjoy your pergola for many years to come!

Dear John, Thank you for taking the time to share your detailed feedback. We take your concerns very seriously, and I want to acknowledge the frustration and disappointment you've experienced throughout this process. We understand that the delays, communication gaps, and lack of transparency have been unacceptable, and we sincerely apologize for the stress this has caused you – especially given the impact on your summer plans and travel. To be clear, we have issued a goodwill refund for your order, and our management team has been working closely with you to address your concerns directly. We are committed to resolving this matter and ensuring that you are taken care of. Your feedback regarding our communication, shipping timelines, and transparency is being reviewed internally as we continue to improve our processes and customer experience. If there is anything further we can do to assist you, please don't hesitate to reach out directly - we are here to listen and help. Best regards, Martina | Brand Reputation Manager Hanso Home Inc

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience from the very beginning – it means a lot to us that you took the time to watch and research before reaching out. It's great to know that our team was able to answer your questions quickly and help you confirm that the 10x13 model would work for your manufactured home. We're so glad you had the chance to speak with our senior tech and felt confident enough to place your order the same day! We appreciate your trust in us and can't wait for you to enjoy your new pergola.

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. It was a pleasure assisting you – please don't hesitate to reach out if you ever need anything in the future.

Thank you for sharing your honest feedback. We're glad to hear that the installation went smoothly once your pergola arrived, but we completely understand your frustration regarding the delivery delay and the lack of communication about your heater cancellation. We have looked into your case and reached out to you directly via email to address your concerns. Your heater cancellation has already been processed on our end, and our finance team is handling the refund. We appreciate your patience and hope to have the opportunity to turn this experience around for you. If you have any further questions, please don't hesitate to reach out.

Thank you so much for your kind words, we're so glad to hear that she was able to help you with the information and ordering process. If you need anything else, please don't hesitate to reach out!

Dear Bobbie, Reading your review truly touched all of us here at Hanso. Thank you for taking the time to share your story so openly and honestly. What you've described is a beautiful reminder of why we do what we do. A pergola is more than just structure; it's a space where life happens, connections are made, and memories are created. Knowing that ours will help you reclaim moments with your child and best friend - safely and comfortably - means the world to us. We're happy to have Kyle on our team. Your kind words have been shared with him and his leadership, and I can assure you, they made his day. We are so excited for you to receive your pergola next week and to finally enjoy those long-awaited gatherings-without the sun, the bugs, or the worry. Please know that we are rooting for you and are here if you need anything at all. Thank you for trusting us with something so important. Wishing you many warm, joyful, and well-deserved moments under your new pergola.

Dear Kim and John, Thank you for your feedback. I understand your frustration, and I want to acknowledge that your experience has not been what we would hope for any of our customers. We're sorry for the delays, the missed call, and a louver motor that has now failed twice are on us, and we own them. One clarification for anyone reading, because it matters: your pergola is still under warranty and we are continuing to provide parts. The replacement motor is already at your home (2nd one), and we've now committed to install it for you at no cost with a verified, corrected unit - and if it fails again, it's yet on us. We don't end our responsibility at the driveway, and we don't withhold warranty parts. Same we did in March, when we installed motor replacement on our cost, despite installation services was not bought via us. We'd much rather earn back your trust than leave this where it is. Best regards, Martina | Brand Reputation Manager Hanso Home Inc

Thank you for your feedback. We're glad to hear our representative was attentive in answering your questions. Our pergolas are made to order to ensure the highest quality, and we appreciate your patience and trust in us throughout the process. If you need anything while you wait, please don't hesitate to reach out.

Hi Jesse, thank you so much for taking the time to share your experience! We're glad to hear that you're satisfied with the quality of your pergola and that the installation went smoothly. We sincerely apologize for the delays you experienced with receiving the parts, and we want you to know that your heater is on our radar - our team will be in touch to get that resolved for you as quickly as possible. We truly appreciate your patience and understanding, and we hope you enjoy your new pergola for many years to come!

Thank you for kind words!