Hansø Home

We really appreciate this - James is all about making the process feel easy and pressure‑free, and we're glad he could do that for you. We can't wait for you to receive your pergola and see it in your space!

Thank you - Craig will be so happy to hear this. He truly cares about making the process smooth and fair for everyone involved, and we're glad it showed. We appreciate you and your customer trusting us with the project!

Thank you - that's exactly why we love talking to our customers directly. Sometimes the best deals and the right advice come from a real conversation. We're so glad you called and that it helped you feel confident in your decision. Welcome to the Hanso family!

Thank you - that's exactly what we aim for. Glad it was easy!

Dear Steve, Thank you for your honest feedback. I completely understand your frustration with the responsiveness and communication issues you encountered. You're right that three unanswered submissions and a chat that timed out are not acceptable. That's something we're actively looking into to ensure it doesn't happen again. Regarding the pickup question - at the time you asked, we were shipping from third‑party warehouses under contracted freight rates, and releasing product at the dock would have broken those agreements. That said, your feedback is part of why we've since moved to our own logistics operation in Memphis, and customer pickup is something we're working toward making available in the future. I also want to acknowledge that while the answer to your pickup request was "no," we did waive the shipping charge on your order - so you weren't billed for freight. I hope that helps clarify the situation. If there's anything still unresolved with your pergola order itself, please don't hesitate to reach out directly. We're here and we want to make this right. Best regards, Martina, Brand Reputation Manager Hanso Home Inc

Dear Rebecca, Thank you for sharing your experience - I hear you, and I completely understand why you feel the way you do. This has been such long process, and I'm sorry for the time and patience you've had to give. I want you to know that your case has already been escalated to our management and installation teams. They have been actively reviewing it for some time now, and we are doing everything we can to get to the bottom of the situation and find a fair resolution for you. We take your concerns seriously, especially regarding the condition of the boxes and the refund process. Please know that we are committed to working through this with you and will continue to do everything in our power to resolve it. We appreciate your honesty, and we will stay in touch with you directly, till we reach the best resolution. Best regards, Martina, Brand Reputation Manager Hanso Home

Thank you for your review! We're so glad our team member made you feel confident about your purchase. That means a lot to us. If there's anything we could have done to earn that 5th star, we'd love to hear it. We're always looking to improve.

We really appreciate that, and we're glad it made a difference for you. Pair that with a product you love, and that's the experience we hope for every time. Thank you for choosing us.

Thank you - this means more than you know. You're exactly right: the structure is what makes the difference, and we're so glad you see the value in what we build. It's not about being the cheapest option - it's about being the right one. Thank you for taking the time to share your honest experience - and for trusting us with your outdoor space.

Thank you - this is exactly what we love to hear. A full‑sun deck turned into a favorite spot? That's the goal. And hey, sometimes the screen is the missing piece - we're glad you're adding it now. It means a lot that you've trusted us for three years and counting. We're always here when you have questions.

Thank you for taking the time to share this. We're so glad John Paul was able to guide you through the process with honesty and care. We know that delivery timelines can be a concern, and we're committed to doing everything we can to get your Horizon to you as soon as possible. We're hopeful that your full experience will match the high standard you've already seen.

Thank you - John really knows his stuff, and we're so glad he could help you map out the perfect setup. We completely understand the disappointment about the wait - fall in the northeast can be beautiful, and we're confident you'll still get plenty of use out of it. We'll do our best to get your pergola to you as quickly as possible!

Thank you for your wonderful feedback! It's great to hear that our team has been responsive and easy to reach, whether by email or phone. Providing polite, courteous, and professional support is something we take pride in, and we're so glad that came through in your experience with us.

Great to hear that Ray was so well-informed and helpful! It means a lot to us that you took the time to share this – we'll make sure he gets the recognition he deserves.

We're really happy to hear that Stan and his team were so thorough and respectful of your home throughout the installation. It's also great to know that Kyle was able to support you with clear communication and follow-through – we'll be sure to pass along your appreciation to both of them. Thank you for taking the time to share your experience and for recommending us. It truly means a lot to the entire team. Wishing you all the best with your new pergola – and don't hesitate to reach out if you ever need anything!

We're so glad to hear that the installation went smoothly and that our installer was professional, thorough, and took the time to walk you through the operation of your new pergola. That's exactly the kind of experience we strive to provide. If you ever have any questions as you start enjoying your pergola, don't hesitate to reach out – we're always here to help.

Thank you so much for your kind words - we're really glad to hear that! It means a lot to know that the information you found and the support from our sales team made it easy for you to make the right choices. If you ever need anything in the future, we're just a message away.

Wow – thank you so much for sharing this! We're absolutely thrilled to hear that your Hanso pergola turned an unusable deck into a space you now enjoy every single day. That's exactly what we hope for – helping people fall back in love with their outdoor spaces. It's great to know that our team was able to support you through your questions and that it turned out to be the perfect fit for your needs.

Thank you so much for your review - we're thrilled to hear that your Hanso pergola has transformed your outdoor space! Knowing that it looks great and is serving its purpose functionally is what we hope for.

Dear Sarah, Thank you for taking the time to share your feedback – and I sincerely apologize for the communication gaps you've experienced. I personally looked into your case and I can see that when you spoke with our installation team on Friday, they immediately reached out to our installers to check their availability. They came back with options over the weekend – and while our support team isn't active on weekends, we followed up with you today on Monday to confirm whether you'd be available for a site visit tomorrow. I know that doesn't erase the earlier delays, but I truly want to make sure we get this right for you from here on. If you're able to reply to our last email and confirm your availability, I'll make sure everything is locked in and communicated clearly. We're committed to improving our internal communication and making this a smoother experience for you going forward. Best regards, Martina | Brand Reputation Manager Hanso Home Inc