Hansø Home（hansohome.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 62 条用户评价，属于建筑与制造分类，口碑良好。82% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
值得等待 — Hansø Horizon 的绝佳体验 经过大约一年的研究和对话，我们终于启动了 Hansø Horizon 智能凉棚——我很高兴我们做到了。 我第一次与詹姆斯联系是在 2025 年夏天，他在整个过程中一直与我保持联系。当时机成熟时，他仍然在那里并准备提供帮助。我还与凯尔合作，通过 Hansø 安排专业安装，这对我们很重要。 订购过程很顺利，当我需要对订单进行最后一刻的调整时，立即处理，没有任何麻烦——当场纠正。 我几天前才刚刚下了订单，所以我还不能谈论成品，但基于迄今为止的一切——对话的质量、响应能力和产品本身——我有充分的理由相信我们做出了正确的选择。 做好功课，与他们的团队交谈，我想你也会有同样的感觉。我迫不及待地想坐在它下面！
Thank you for taking a time for this review! Enjoy your new Pergola!
弗拉德太棒了。给了我所需的所有信息，回答了我所有的问题，并为我们提供了我们想要的凉棚。优秀的客户服务！
Thank you for kind words! We will ensure to pass this feedback to Vlad!
感谢詹姆斯帮助我们选择凉棚 风格。我们感谢您花时间解释不同的选项和风格。此外，我们很高兴给您打电话并始终与您交谈，而不是等待 寻求答案。您及时向我们提供了信息。我们期待我们的凉棚！
Thank you so much for your kind review! we can't wait to hear how you enjoy it!
销售员克雷格非常棒……知识渊博、耐心且高水平的客户服务。 他回答了我们所有的问题并得到了我的生意。 期待收到我们美丽的凉棚。
Hi Tom, thank you so much for the great review! Don't hesitate to reach out if you need anything!
Hi Patrick, thank you so much for the kind words!
绝对是凉棚的最佳选择。 Hanso 是一家伟大的公司，拥有出色的客户服务。交付和安装快速且专业。我和我丈夫高兴极了。特别感谢凯尔 - 感谢您对我们的照顾。您和您的公司超出了我们的预期。
Hi Cathryn, what a wonderful review - thank you! We're so happy to hear that you and your husband are thrilled with your pergola, and that the delivery and installation exceeded your expectations. Kyle will be so pleased to hear your kind words! It's moments like these that remind us why we do what we do. Enjoy every moment under your beautiful new pergola!
雷蒙德知识渊博，回答了我们所有的问题。
Thank you, Raymond really knows his stuff, and we're glad he could answer all your questions. We appreciate you taking the time to share that!
延迟一周，但支持团队很棒 由于货运公司的问题，我们的交货延迟了大约 6 天，一开始有点令人沮丧。然而，HansoHome 的客户支持反应非常迅速。他们跟踪货物情况，每天向我通报最新情况，甚至在交货后进行跟进，以确保所有物品安全抵达。 在线购买大件商品时，卓越的客户服务至关重要。凉棚本身令人惊叹且设计精良。
We hope you're enjoying your stunning, well-engineered pergola - it was absolutely worth the wait!
高级销售顾问 Ray 非常适合共事，乐于助人且友善。 知识渊博且专业。现在订单已下，我很兴奋并希望客户服务继续保持出色。 期待收到优质的产品，并希望留下另一条精彩的评论。
We really appreciate this - Ray will be so happy to read your words. It means a lot to us that you felt well taken care of. We're excited to see your pergola come to life, and we'll make sure the rest of your experience stays just as smooth as the beginning. We'll be right here if you need anything, and we can't wait to hear what you think once everything is in place.
您团队的克雷格·海恩斯（Craig Haynes）非常有帮助
That's great to hear - Craig genuinely cares about helping people get it right. We'll make sure he sees your kind words. Thank you!
汉索做生意很容易。与雷交谈后，他向我提供了一些信息，帮助澄清了我关于选项/模型的一些问题。 当我下订单时，他还可以将我的付款分到两张信用卡之间。 唯一的缺点是我必须提交第二封电子邮件才能得到我的一个问题的答复。
Thank you for your honest feedback. Ray will be glad to hear he made the process smooth and helped clarify your options. We also hear you on the follow-up - that extra email shouldn't have been necessary, and we'll take that as a reminder to stay on top of every question the first time around. Thank you for choosing Hanso!
通过电话订购，因为我有一些问题。 问题得到了解答，订购也很顺利。 虽然等了很长时间才收到订单，但还是很期待收到。
Thank you for sharing your experience - we're glad the phone ordering process went smoothly and that your questions were answered. We know the wait isn't easy, but we're just as excited as you are for your pergola to arrive. We hope it exceeds your expectations!
purgola 正如广告中所宣传的那样。看起来很棒，对最终结果非常满意。我百分百推荐 Hanso Purgola，这是一款很棒的产品。不过，我还有两个配件等待交付和安装。我被告知他们的订单已延期，到达时会收到通知。因为一旦安装完成，Purgola 绝对令人高兴。我对延迟的物品表示理解。事情不在 Hanso 控制之下。我已经有一个不错的产品了。当一切都完成后，它只会更加壮观。
Thank you - we really appreciate your patience and understanding. We're so glad you're already loving your pergola, and we completely agree: once those final accessories are in place, it's going to be even better. Thank you for sticking with us and for the 100% recommendation - it means a lot.
我有一个乐于助人的销售人员。回答了我的问题，让我有时间做出决定。便捷的订购流程。希望运输和安装过程同样简单。
We're really glad to hear your experience has been positive so far! We hope the rest of the process turns out to be a full 5‑star experience for you. We're here if you need anything along the way.
我和我的家人必须处理的最糟糕的经历之一（目前仍在处理）。尽管 Hanso 具有竞争对手的优势，但我还是选择了他们，因为我假设购买了花费超过 23,000 美元的“优质”产品，我将获得优质服务。我去年六月购买了两个凉棚，但我仍然没有功能齐全的产品。 Hanso 向我承认，他们没有发送完成我的订单所需的所有零件，并且在多次尝试更新后，他们停止了与我的所有通信。我是一个天真、耐心、善解人意的客户，我相信他们的话并等待更新，但这似乎只是他们的一个战略策略，目的是拖延足够的时间，这样我就无法与我的信用卡公司提出争议（不过他们是在开玩笑）。我强烈建议您看看其他地方可以花您辛苦赚来的钱，这不是出于愤怒，而只是做您的研究。 Reddit 上有很多恐怖故事，而且有 100% 更好、更实惠的产品。如果您在产品上花了很多钱，那么客户服务和支持与产品本身一样重要！ 更新（6/10）：距离我第一次购买已经过去 15 个月了。在这次审查之后，品牌声誉经理介入，以书面形式明确承认存在不完整的部分、中断的沟通和全面的支持失败。然而，尽管有这些书面承认和多次承诺的最后期限，该公司仍然完全无法采购或交付使产品正常运行所需的基本专有组件。 Hanso Home 继续扣留我 23,000 美元的全额付款，同时给我留下一批无法建造的材料，导致两个完整季节的产品效用完全丧失。我已向商业改进局提交正式的公司投诉，要求达成重大财务解决方案，从而正式升级了此事。不要相信他们礼貌的公开回复；他们只是拖延战术。
Hi Johnny, You're right to feel let down, and I'm sorry for everything you've been through. I've personally reached out to you, taken over your case, done a deep review of your entire history with us, and I'm now on top of it. Your missing parts have been escalated to our sourcing team, and I will provide you with concrete shipment dates soon. I'm committed to getting your pergolas fully functional. Thank you for holding us accountable. Best regards, Martina | Brand Reputation Manager Hanso Home Inc
雷非常乐于助人，合作愉快。 我们很高兴收到我们的凉棚
Thank you - Ray will be thrilled to hear that. We're just as excited for you to receive your pergola. Can't wait to see it in your space!
我们从雷蒙德那里订购了一个凉棚，与他合作很愉快。我们的第一次谈话持续了一个多小时，因为我们有很多问题。雷非常耐心，解答了我们所有的疑虑。我们下订单的第二天，Hanso 就开始了阵亡将士纪念日促销活动。雷回复我们，向我们提供了所有商品的促销价格。他非常热心地帮助我们！我们要到八月中旬才能拿到凉棚，这有点令人失望。但无论如何，我认为等待是值得的！请继续关注我们的新凉棚的评论，以及我们也通过 Hanso 进行的安装过程，到目前为止，一切都很好！
Thank you for sharing this! We're glad that Ray could walk you through every question and even make sure you got the Memorial Day pricing after you'd already ordered. Mid-August feels far away, but we're committed to making sure it's worth the wait. We'll be here when it's time for installation too.
对于我这样一个简单的要求，Ryanne 和 hanso 超出了客户服务范围，更不用说我们购买的凉棚的质量了。 很高兴看到这样的公司仍然存在谢谢
That's really kind of you to say - thank you. Ryanne will be thrilled to hear this. We believe even the simplest requests deserve thoughtful attention, and we're glad that came through for you. Enjoy!
这篇评论是基于我迄今为止购买 Hanso Pergola 的经验。我还没有收到货物，但我计划在交付和安装完成后更新我的评论。 到目前为止，我在 Hanso 的经历非常积极。我花了很多时间将 Hanso 与其他五家凉棚公司进行比较，真正让我印象深刻的是客户服务。我的代表反应灵敏、耐心，并在整个过程中花时间彻底回答我的所有问题。 我还很欣赏他们产品和材料的透明度。对于其他几家公司来说，很难获得明确的信息或详细的规格，但 Hanso 从一开始就非常坦率且信息丰富。尽管交货时间较长，需要 10-12 周，但我对继续使用 Hanso 更有信心，因为材料的质量似乎明显优于我研究的许多竞争对手。
We're really glad to hear that our customer service stood out to you during your research. We know that comparing pergola companies can be overwhelming, and transparency around materials and specifications shouldn't be hard to find. It's good to know that our approach made a difference for you. You mentioned the 10–14 week lead time, and we appreciate you acknowledging that upfront. Quality materials and thoughtful manufacturing do take time, but we also know that waiting isn't easy - especially when you're excited about a project. We look forward to delivering a product that matches the experience you've had so far.
一月中旬订购了一个凉棚，三月交货。三月、四月和五月来了却没有交货。他们只是不断推迟预计的交货日期。当我第一次要求退款时，他们告诉我，对于他们从未交付过的东西，要收取 15% 的重新进货费（我的情况是 1550 美元）。最后不得不向大通银行提起欺诈案件才能拿回我的美元。他们搞砸了我的夏天，我刚刚从 Flexpatio 订购了一件新的，将于 7 月交付，而我本应该在 3 月份从 Hanso 购买凉棚。非常令人沮丧，绝对浪费时间。
Dear Deep, Thank you for sharing your experience, and I'm truly sorry for the frustration this caused you. I do want to offer some context on our restocking fee - once an order is over seven days old, it enters our active production pipeline. That means materials are reserved, manufacturing capacity is allocated, and logistics are set in motion. Those are real, non-recoverable costs for us, even if the order hasn't shipped yet. That said, I completely understand why being told about a restocking fee after months of delays felt wrong. You waited patiently, and we didn't deliver - not just the product, but the communication and transparency you deserved. Thank you for being honest. Feedback like yours helps us get better. Warm regards, Martina | Brand Reputation Manager Hanso Home Inc
共 62 条符合条件的评价