Headout

Hey Steve, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if you have it) or the email ID used for your booking here https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Lamar Team Headout

Hey there, I’m sorry things didn’t go as planned, and I’d love to fix this for you right away. Please share your booking ID (if you have it) or the email ID used for your booking here https://bit.ly/hedout. Once we have your details, our team will dive right in to resolve it ASAP. Thank you so much for your understanding and patience. I’ll make sure we turn this around for you! Lamar Team Headout

Hi Lou, Thank you for sharing your feedback. We're sorry to hear about the confusion you experienced and apologize that you didn't receive the right assistance. We'd like to clarify that your tickets are valid for entry at any time during the lounge's operating hours, from 4:45 AM to 9:30 PM. This means you can use your tickets for 4:00 PM entry without any issues. We've also shared these details with you via email. Thanks for giving us the chance to fix things. If you're open to it, feel free to update your review here: [https://www.trustpilot.com/reviews/6a690ff9857f9f7abf9f7bae] If you have any questions, just reply to our email and we’ll take care of it. 💜 Best, Shruti | Headout

Hi Serkan, I’m truly sorry for the frustration caused and for the repeated back-and-forth you had to go through. Your payment attempts were declined during authorization, and no booking or completed payment was created on Headout. We did not receive, capture, or hold these funds at any point. I understand, however, that the amounts continued to show as held by your bank, and that you had already shared the bank’s instructions asking for written confirmation from us. We’ve now emailed you and HSBC Malaysia directly with the full transaction details, including the authorization codes, acquirer reference numbers, declined status, and confirmation that both payment attempts were never captured by Headout. HSBC can use these details to release the held amounts back to your account. I’m sorry it took far too long to send this confirmation and that you had to repeat the same information multiple times. Appreciate you giving us the chance to fix things. If you’re up for it, feel free to update your TP review here: https://www.trustpilot.com/reviews/6a66d53f120dec63d04ba40a -Samson, Headout.