hear.com（hear.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 102 条用户评价，属于健康与医疗分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 75% 的差评。数据最后更新于 2026-08-10。
我叫 Usha Iyer，我于 2026 年 3 月联系hear.com 购买新的 ITC 助听器。我被带到米拉路 Aura 助听器诊所进行进一步咨询。安排到我家进行听力测试。经过测试后，有人向我推荐了助听器，价格近 40,000 卢比（折扣后），我同意了并预付了费用。我一直告诉访客技术人员我需要很大的音量才能听到。即使使用助听器，我的左耳也听不到声音，而使用助听器时，我的右耳却听不到声音。这是一个童年问题，我几十年来一直使用助听器。 收到助听器后，我告诉技术人员放大效果不合格。我付了全额费用，使用助听器几天后，我向Aura抱怨说，我连店主的正常声音都听不到，而且很难用助听器进行日常生活。我在打电话和看电视等方面遇到困难。技术人员又安排了一次家访，并重新设置了助听器。但我再次发现，使用助听器或不使用助听器时，听力几乎没有差异。我大部分时间都使用旧的助听器。 现在，40,000 卢比对我来说是一笔巨款，我不能认为它只会对我的听力障碍带来表面上的改变。因此，我要求hear.com退还我的钱。
这是一个能够为用户提供必要支持的专业组织。
我的新助听器比我以前使用的助听器要好得多。 优质的客户服务，提供商在评估我的需求、回答问题和提供后续服务方面表现出色。
探索助听器的“飞跃”是迈出的一大步，对我来说是巨大的一步。我对整个过程中技术的使用持怀疑态度，但在hear.com，我从每个人那里得到的支持是令人难以置信的。扎克·施内格给予的耐心和恩典是无穷无尽的。这个过程有效，助听器也有效——它们确实改变了生活。我真的不知道如果没有实现这一“飞跃”，我会错过多少生活。谢谢你！
Dear Lorri, Thank you so much for your heartfelt review! We know that taking the first step toward better hearing can feel overwhelming, so we're truly honored that you chose to make that journey with hear.com. It's wonderful to hear that our team helped ease your concerns and that the remote process exceeded your expectations. There's nothing more rewarding than hearing that your hearing aids have been life-changing and have helped you reconnect with the moments you didn't realize you were missing. Thank you for placing your trust in hear.com. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey for years to come! Curtis, Customer Success Team
我喜欢一切都在网上，但我也可以与真实的人直接接触。整个过程很简单，而且非常非常专业。我喜欢我的新助听器。工作人员培训我如何使用它们以及如何让它们为我工作并发挥作用。我强烈推荐hear.com
我喜欢将助听器集成到手机中。这些辅助设备非常小，人们看不到它们。我喜欢用手机轻松进行调整的能力。
Dear Stewart, Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the seamless integration between your hearing aids and your phone. Features like easy adjustments and direct connectivity are designed to make everyday hearing more convenient and personalized. We're also glad to know you appreciate the discreet design of your hearing aids. Helping our customers hear their best while feeling confident and comfortable is exactly what we strive for. Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
我的左助听器仍然不起作用。 当发生此类问题时，我执行了在线流程中概述的所有步骤。 没有结果。 另一个问题。 我订购并支付了新接收器的加急运输费用。 我还订购了一个护理包，因为我需要一个。 我昨天从 DHL 收到的只是一个护理包裹。 我无法在线登录我的帐户。 当我输入电话号码时，我收到一条消息：无法发送验证码。请再试一次。 我早上 8:01 打电话找人。 客服说没看到订单，然后客服说我的订单是5月份的。 我从收到的包裹中读取了订单号，销售代表找到了它。 当我询问收货人时，销售代表说，尽管它们来自同一个仓库，但他们没有发货。 所以现在我已经支付了加急运费，支付了根据网站本应免费的收件人的费用，但没有收到。 不确定他们何时或是否会发货。 当您购买时，Hear.com 提供优质服务，但购买后请注意。
适当关注我的个人问题和听力损失史。 令人愉快并且从不“咄咄逼人”。 展示了良好的知识库并讨论了可用的解决方案。
Dear Donald, Thank you so much for your wonderful review! We're delighted to hear that our team took the time to understand your unique hearing needs and hearing history while providing personalized recommendations without any pressure. Providing knowledgeable guidance, thoughtful care, and solutions tailored to each individual is at the heart of what we do, so it's rewarding to know you had such a positive experience. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
hear.com 的工作人员非常专业且乐于助人。 我一收到辅助器具就开始佩戴它们，并且很容易适应辅助器具。 谢谢你.com
Dear Linda, Thank you so much for your wonderful review! We're delighted to hear that our team provided you with professional, helpful service and that your transition to wearing your new hearing aids was so smooth. Helping our customers adjust comfortably and confidently to better hearing is one of our top priorities, so it's incredibly rewarding to know you've had such a positive experience. Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey. Curtis, Customer Success Team
我对这家公司非常满意。 这里的产品和服务是首屈一指的。 感谢您的服务和非常好的体验。 戈登
Dear Gordon, Thank you so much for your wonderful review! We're truly grateful for your kind words and are delighted to hear that you've had such a positive experience with both our hearing aids and our service. Providing exceptional technology along with personalized, ongoing support is our top priority, and it's rewarding to know we've met your expectations. Thank you for trusting hear.com with your hearing health. We sincerely appreciate your support and look forward to continuing to be part of your hearing journey for years to come! Curtis, Customer Success Team
在您验配助听器以实现完美贴合的过程中，Hear.com 会“牵着您的手”。 这是我合作的第三家公司，他们为您提供的指导和关怀给我留下了深刻的印象。
Dear Louise, Thank you so much for your wonderful review! We're delighted to hear that you felt supported throughout your hearing journey and that our team provided the guidance and personalized care needed to help you achieve the best possible fit. It's especially meaningful to know that, after working with two other hearing aid companies, you found the instruction and care from hear.com to stand out. Providing ongoing support every step of the way is at the heart of what we do. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come! Curtis, Customer Success Team
我想分享我在 Hear.com 的美好经历。它们与镇上的实体店有点不同，它们试图从你身上榨取每一分钱。 大约一年前，我去过其中几家，但没有得到助听器，因为它们都超出了我的价格范围。所以现在，大约一年后，我完全厌倦了要求银行柜员重复六次，但我仍然不知道她说了什么。 或者快餐店橱窗里的女孩。 或者当试图与某人交谈时却无法理解他们所说的一个词。我收到了来自hear.com 的短信，说我有资格获得最新技术的 30 或 45 天免费试用。 所以，我给他们打电话，这是我为自己做过的最好的事情。 我不必离开家。 他们给我发了一台平板电脑，所有程序都可以与他们连接，我所要做的就是打开它并将其连接到我的 WiFi。 它配备了一些耳机、一个摄像头，以便他们可以查看我的耳朵内部，还有另一个东西可以让他们当场对新的助听器进行编程。 他们使整个过程变得简单。 让我告诉你，当事情出现问题时，他们会竭尽全力去解决问题。 这是我见过的最好的客户服务。 我很高兴地说，他们现在工作得很好，我希望我能早点完成。 就价格而言，它们比我去过的四五家实体店要便宜得多。 Hearing.com 的每个人都非常乐于助人。 并对凯利和斯宾塞对我的照顾竖起大拇指。 我喜欢这些新的助听器。 我可以通过手机与他们一起直播或接听电话，我现在可以加入对话，而不仅仅是假装知道他们在说什么，我现在知道了。 它正在改变生活。 我可以继续说下去，但我想任何读过这篇文章的人都会理解我想要表达的观点。
Dear Tom, Thank you so much for taking the time to share your incredible experience! We're truly honored by your thoughtful review and delighted to hear how much your new hearing aids have improved your daily life. It's wonderful to know that our remote hearing care process made it easy and convenient to receive personalized care from the comfort of your home. We're especially pleased that our team was able to work with you to fine-tune your hearing aids until they were performing just right. There's nothing more rewarding than hearing that you're once again able to enjoy conversations, hear clearly in everyday situations, and stream calls directly to your hearing aids. Helping our customers reconnect with the people and moments that matter most is exactly why we do what we do. Thank you for trusting hear.com with your hearing health. We truly appreciate your recommendation and look forward to supporting you throughout your hearing journey! Curtis, Customer Success Team
我觉得所提供的信息很重要，并且愿意对学生保持耐心。由于他的教学方法，我对自己能够遵循指示感到满意。 下面的日期是错误的，但我不记得它是什么，但无法修复它。
Dear Peggy, Thank you so much for your wonderful review! We're delighted to hear that you found the information helpful and that our team took the time to be patient and guide you through the process in a way that made you feel comfortable and confident. It's especially rewarding to know that the personalized instruction helped you successfully follow each step. Providing clear guidance and ongoing support is at the heart of what we do. Thank you for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
该公司有一个有帮助的计划，需要不断的联系。工作人员专业且知识渊博，更不用说助听器质量一流且易于使用。
Dear Ray, Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our team and that you've found our ongoing support to be helpful throughout your hearing journey. It's great to know that our staff has provided professional and knowledgeable care and that you're enjoying the quality and ease of use of your hearing aids. Providing exceptional technology along with personalized, long-term support is exactly what we strive for. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come! Curtis, Customer Success Team
当我在网上看到 Hear.com 广告时，我从另一家公司购买了价格相当的新助听器大约六个月。那时，我意识到自己犯了 6,000 美元的错误，因此我打开了广告，希望它能提供更好的解决方案。我并没有失望。我新的听觉体验的质量是如此出色，以至于我觉得我已经转动了轮盘并赢得了大奖。甚至听力评估和验配体验也不同，我认为这有助于获得更好的结果。我刚刚过了 45 天无条件退货期限，但几周后我就撕毁了退货标签。我知道我已经找到了我所希望的解决方案，我感到非常高兴。
Dear Mike, Thank you so much for sharing your experience! We're honored that you gave hear.com a chance and even more thrilled to hear that your new hearing aids have made such a remarkable difference in your daily life. It's especially rewarding to know that both your hearing evaluation and fitting experience helped you achieve the results you were hoping for. Hearing that you felt confident enough to tear up the return label after just a couple of weeks is one of the greatest compliments we could receive. Thank you for trusting hear.com with your hearing health. We're delighted that you've found the hearing solution you were looking for, and we look forward to supporting you for many years to come! Curtis, Customer Success Team
爱代表公司的所有人员。 我希望他们能拿起一盒助听器商品。 我被告知不要把它邮寄出去，它会从我这里取走！
Dear Penny, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Your kind words about the people representing hear.com truly mean a great deal to us. We also appreciate you bringing the return pickup issue to our attention. We're sorry for the confusion and understand how frustrating that must have been. If the telehealth equipment still needs to be picked up, please contact our Customer Care team at 888-780-3450 or [email protected], and we'll be happy to assist you. Thank you again for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
这是一个很棒的产品加上优质的服务！助听器比我以前的好得多。 “语音聚焦”模式让我在30-70人的房间里也能听清楚。在使用 Horizon IX 之前，我在这些会议中遇到了困难。
Dear Douglas, Thank you so much for your wonderful review! We're thrilled to hear that your Horizon IX hearing aids have made such a meaningful difference in your daily life. It's especially rewarding to know that the Speech Focus feature is helping you hear clearly in meetings and group settings where you previously struggled. Helping our customers feel more confident and connected in conversations is exactly what we strive for. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
知识渊博的人员和友好的服务。
Dear Scott, Thank you so much for your kind review! We're thrilled to hear that our knowledgeable team and friendly service made such a positive impression. Providing expert guidance and personalized support is at the heart of what we do, and it's wonderful to know you had a great experience. Thank you for choosing hear.com—we truly appreciate your trust and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team
我想要一个非常好的非处方助听器，所以我联系了here.com，并得到了非常好的客户服务。回答我问题的那位先生非常好，他指导我完成了我需要知道的事情，已经过去 3 个月了，他们工作得很好。我的助听器是索尼品牌，是由hear.com 销售的非处方品牌。便于使用。
Dear Kathy, Thank you for your wonderful review! We're so glad to hear that you had a great experience with our team and that your consultant was able to answer your questions and guide you through the process. It's great to know that, after three months, you're still enjoying your Sony over-the-counter hearing aids and finding them easy to use. Our goal is to help every customer find the hearing solution that's right for their needs, and we're delighted to hear you're happy with your choice. Thank you for choosing hear.com. We truly appreciate your trust and look forward to being here whenever you need us! Curtis, Customer Success Team
从一开始，Hear.com 就处于领先地位。 我有点犹豫是否要在网上进行这项工作，但整个过程都很顺利。 每一步我都感到得到充分的支持。 优秀的员工，优秀的产品！ 我强烈推荐《听》。 com。他们让这一切变得出奇的简单！
Thank you so much for this fantastic review, Patricia! We completely understand that starting this journey online can feel a little uncertain at first, so we are thrilled to hear that the experience was smooth and that you felt fully supported every step of the way. Knowing that our staff and product made such a positive impression — and that the whole process turned out to be surprisingly easy — truly means the world to us. We will be sure to share your kind words with the team! Thank you for recommending hear.com and for placing your trust in us. We are always here whenever you need anything, and we hope you enjoy your new hearing aids! - Ashley, Customer Success Team
共 102 条符合条件的评价