hear.com (hear.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
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Usha Iyer · 1 review · Experienced 2026-03-17 ·
★★★★★
Looting Handicapped people
My name is Usha Iyer and I contacted hear.com in March 2026 for purchasing a new ITC hearing aid. I was redirected to Aura hearing aid clinic, Mira Road for further consultation. A visit to my home was arranged for hearing tests. I was recommended a hearing aid for nearly Rs.40,000 (after discount) after testing to which I agreed and paid an advance. I was consistently telling the visitor technician that I need a good volume to hear. I cannot hear with my left ear even with a hearing aid and hear with my right ear using a hearing aid. This is a childhood problem and I have been using hearing aid since several decades.
After receiving the hearing aid, I told the technician that amplification was not upto the mark. I paid the full amount and after using the hearing aid for a few days, I complained to Aura that I am unable to pick up even normal sounds such as that of the shopkeeper and find it difficult to carry on day to day life with the hearing aid. I had difficulties conversing on the phone and watching TV, among others. Another home visit by the technician was arranged and he redid the hearing aid settings. But again, I found little to no difference in hearing with the hearing aid or without it. I use my old hearing aid most of the time.
Now, Rs.40,000 is a huge amount for me and I cannot see it bringing only a cosmetic change to my hearing handicap. Hence, I have requested hear.com to refund my money.
D
David Bachman · 1 review · Experienced 2026-08-08 ·
★★★★★
This is a professuional organization…
This is a professuional organization that is able to provide nessary support for users.
My new hearing aids are far superior to the ones I was previously using. Great customer service and the provider was excellent in assessing my needs, answering questions, and providing follow up.
Making the "leap" to explore hearing aids was a giant step, I'm talking HUGE for me. I was skeptical about the use of technology for the entire process, but the amount of support I have received from everyone at hear.com has been incredible. The patience & grace Zac Schnegg has given has been endless. The process works and so do the hearing aids- they are truly life-changing. I really didn't know how much life I was missing out on by not making that "leap". Thank you!
Reply from hear.com2026-08-05
Dear Lorri,
Thank you so much for your heartfelt review! We know that taking the first step toward better hearing can feel overwhelming, so we're truly honored that you chose to make that journey with hear.com. It's wonderful to hear that our team helped ease your concerns and that the remote process exceeded your expectations.
There's nothing more rewarding than hearing that your hearing aids have been life-changing and have helped you reconnect with the moments you didn't realize you were missing. Thank you for placing your trust in hear.com. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey for years to come!
Curtis, Customer Success Team
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Rev. Dr. Hudson · 6 reviews · Experienced 2026-07-01 ·
★★★★★
I loved that everything was online
I loved that everything was online, and yet I could also have direct contact with real people. The process was easy, and very, very professional. I love my new hearing aids. The personnel trained me in how to use them and how to make them work for me and be effective. I highly recommend hear.com
S
Stewart · 4 reviews · Experienced 2026-08-04 ·
★★★★★
New customer
I like the integration of my hearing aids to my phone. The aids are small enough that people do not see them. I like the ability to easily make adjustments with my phone.
Reply from hear.com2026-08-04
Dear Stewart,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the seamless integration between your hearing aids and your phone. Features like easy adjustments and direct connectivity are designed to make everyday hearing more convenient and personalized.
We're also glad to know you appreciate the discreet design of your hearing aids. Helping our customers hear their best while feeling confident and comfortable is exactly what we strive for.
Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
S
Steven Ehrman · 2 reviews · Experienced 2026-08-03 ·
★★★★★
My left hearing aid continues to not…
My left hearing aid continues to not work.
I did all the steps outlined in the on-line process when this type of problem occurs. No results.
Another problem. I ordered and paid for new receivers with expedited shipping. I also ordered a care package as I would need one. What I received yesterday from DHL was only the care package.
I can't sign in online to my account. When I put in my phone number I get a message: Failed to send verification code. Please try again.
I called at 8:01 AM to get a person. The customer service rep said that she didn't see any order, then the rep said that my order was in May. I read the order number from the package that I received, and the rep found it. When I asked about the receivers, the rep said that even though they come from the same warehouse, they didn't ship.
So now I have paid for expedited shipping, paid for receivers that were supposed to be free according to the website, and didn't receive them. Not sure when, or if, they will ship.
Hear.com has great service when you are buying, but look out afterwards.
D
Donald H. · 1 review · Experienced 2026-06-18 ·
★★★★★
Appropriate attention to my individual…
Appropriate attention to my individual issues and hearing loss history. Pleasant and never "pushy".
Demonstrated a good knowledge base and discussed the solutions available.
Reply from hear.com2026-08-03
Dear Donald,
Thank you so much for your wonderful review! We're delighted to hear that our team took the time to understand your unique hearing needs and hearing history while providing personalized recommendations without any pressure.
Providing knowledgeable guidance, thoughtful care, and solutions tailored to each individual is at the heart of what we do, so it's rewarding to know you had such a positive experience.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
L
Linda Shroyer · 1 review · Experienced 2026-07-15 ·
★★★★★
satisfied
The people at hear.com were very professional and helpful. I started wearing my aids as soon as i received them and had a really easy time adjusting to the aids. Thank you hear.com
Reply from hear.com2026-08-03
Dear Linda,
Thank you so much for your wonderful review! We're delighted to hear that our team provided you with professional, helpful service and that your transition to wearing your new hearing aids was so smooth.
Helping our customers adjust comfortably and confidently to better hearing is one of our top priorities, so it's incredibly rewarding to know you've had such a positive experience.
Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey.
Curtis, Customer Success Team
G
Gordon P Deas · 6 reviews · Experienced 2026-07-29 ·
★★★★★
I'm so very pleased with this company.
I'm so very pleased with this company.
There product and service are second to none.
Thanks for your service and a very good experience.
Gordon
Reply from hear.com2026-07-30
Dear Gordon,
Thank you so much for your wonderful review! We're truly grateful for your kind words and are delighted to hear that you've had such a positive experience with both our hearing aids and our service.
Providing exceptional technology along with personalized, ongoing support is our top priority, and it's rewarding to know we've met your expectations.
Thank you for trusting hear.com with your hearing health. We sincerely appreciate your support and look forward to continuing to be part of your hearing journey for years to come!
Curtis, Customer Success Team
L
LOUISE · 2 reviews · Experienced 2026-06-04 ·
★★★★★
Hear.com "holds your hand" during the fitting of your hearing aids
Hear.com "holds your hand" during the process of fitting your hearing aids for the perfect fit. This is the third company I have worked with and I am truly impressed with the instruction and care they give you.
Reply from hear.com2026-07-29
Dear Louise,
Thank you so much for your wonderful review! We're delighted to hear that you felt supported throughout your hearing journey and that our team provided the guidance and personalized care needed to help you achieve the best possible fit.
It's especially meaningful to know that, after working with two other hearing aid companies, you found the instruction and care from hear.com to stand out. Providing ongoing support every step of the way is at the heart of what we do.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come!
Curtis, Customer Success Team
T
Tom · 1 review · Experienced 2026-07-25 ·
★★★★★
I would like to share the wonderful…
I would like to share the wonderful experience I had with Hear.com. They are a little different then the brick and mortar stores around town that try to get every penny out of you that they can. I went to several of them about a year ago and did not get hearing aids because they were all out of my price range. So now, about a year later, I am totally sick of tired asking the bank teller to repeat herself 6 times and I still don't know what she said. Or the girl at the drive through window at a fast food place. Or when trying to have a conversation with someone and can't understand a word they said. Well I received a text message from hear .com that said I qualified for a 30 or 45 day free trial for the newest technology. So, I called them and it is the best thing I have ever done for myself. I did not have to leave the house. They sent me a tablet all programed to connect with them, all I had to do was turn it on and connect it to my wifi. It came with some head phones, a camera so they could look inside my ears, and another thing that would let them program the new hearing aids right then and there. They made the whole process simple. And let me tell you, when something was not just right, they went above and beyond to solve the problem. This was some of the best customer service I have ever seen. I am pleased to say, they are working perfectly now and I wish I would have done it sooner. As far as price, they were much less then the 4 or 5 brick and mortar places I went to. Everyone at Hearing .com was so pleasently helpful. And a big thumbs up to Kiley and Spencer for taking care of me. I love these new hearing aides. I can stream or take calls from my phone with them, I can join conversations now instead of just pretending to know what they are saying, I do know now. It is life changing. I could go on and on but I think anyone reading this will understand the point I am trying to make.
Reply from hear.com2026-07-29
Dear Tom,
Thank you so much for taking the time to share your incredible experience! We're truly honored by your thoughtful review and delighted to hear how much your new hearing aids have improved your daily life.
It's wonderful to know that our remote hearing care process made it easy and convenient to receive personalized care from the comfort of your home. We're especially pleased that our team was able to work with you to fine-tune your hearing aids until they were performing just right.
There's nothing more rewarding than hearing that you're once again able to enjoy conversations, hear clearly in everyday situations, and stream calls directly to your hearing aids. Helping our customers reconnect with the people and moments that matter most is exactly why we do what we do.
Thank you for trusting hear.com with your hearing health. We truly appreciate your recommendation and look forward to supporting you throughout your hearing journey!
Curtis, Customer Success Team
I felt like the information given was important and the willingness to be patient with the student. I am happy with my ability to follow the instructions because of his teaching method. The date below is wrong but I can’t remember what it was but not able to fix it.
Reply from hear.com2026-07-29
Dear Peggy,
Thank you so much for your wonderful review! We're delighted to hear that you found the information helpful and that our team took the time to be patient and guide you through the process in a way that made you feel comfortable and confident.
It's especially rewarding to know that the personalized instruction helped you successfully follow each step. Providing clear guidance and ongoing support is at the heart of what we do.
Thank you for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
R
Ray Kay · 15 reviews · Experienced 2026-07-23 ·
★★★★★
Great product all around
The company has a helpful program with constant contact. The staff is professional and knowledgeable not to mention that the hearing aids are top quality and easy to use.
Reply from hear.com2026-07-29
Dear Ray,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with our team and that you've found our ongoing support to be helpful throughout your hearing journey.
It's great to know that our staff has provided professional and knowledgeable care and that you're enjoying the quality and ease of use of your hearing aids. Providing exceptional technology along with personalized, long-term support is exactly what we strive for.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you for years to come!
Curtis, Customer Success Team
M
Mike Seale · 3 reviews · Experienced 2026-07-22 ·
★★★★★
The hearing solution I was hoping for!
I was approximately six months into comparably priced new hearing aids from another company when I came across the Hear.com ad online. By that time, I realized I had made a $6,000 mistake, so I opened the ad in hopes that it offered a better solution. I was not disappointed. The quality of my new hearing experience was so remarkable that I felt I had spun the wheel and won the jackpot. Even the hearing evaluation and fitting experience was different, which, I think, contributed to the better outcome. I just passed the 45-day no-questions-asked return period, but I tore up the return label after only a couple of weeks. I knew I had found the solution I had hoped for, and I couldn’t be more pleased.
Reply from hear.com2026-07-29
Dear Mike,
Thank you so much for sharing your experience! We're honored that you gave hear.com a chance and even more thrilled to hear that your new hearing aids have made such a remarkable difference in your daily life.
It's especially rewarding to know that both your hearing evaluation and fitting experience helped you achieve the results you were hoping for. Hearing that you felt confident enough to tear up the return label after just a couple of weeks is one of the greatest compliments we could receive.
Thank you for trusting hear.com with your hearing health. We're delighted that you've found the hearing solution you were looking for, and we look forward to supporting you for many years to come!
Curtis, Customer Success Team
Loved all the people representing the company.
I wish they wou pick up their box of hearing merchandise. I was told not to take it to mail that it would be picked up from me!
Reply from hear.com2026-08-03
Dear Penny,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Your kind words about the people representing hear.com truly mean a great deal to us.
We also appreciate you bringing the return pickup issue to our attention. We're sorry for the confusion and understand how frustrating that must have been. If the telehealth equipment still needs to be picked up, please contact our Customer Care team at 888-780-3450 or [email protected], and we'll be happy to assist you.
Thank you again for choosing hear.com. We truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
D
Douglas Shierling · 1 review · Experienced 2026-06-25 ·
★★★★★
It's a great product coupled with great service.
It's a great product coupled with great service! The hearing aids are so much better than what I had before. The "speech focus" mode enables me to hear clearly in a room of 30-70 people. Prior to my Horizon IX, I struggled in these meetings.
Reply from hear.com2026-07-21
Dear Douglas,
Thank you so much for your wonderful review! We're thrilled to hear that your Horizon IX hearing aids have made such a meaningful difference in your daily life.
It's especially rewarding to know that the Speech Focus feature is helping you hear clearly in meetings and group settings where you previously struggled. Helping our customers feel more confident and connected in conversations is exactly what we strive for.
Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
S
Scott Hulett · 6 reviews · Experienced 2026-07-16 ·
★★★★★
The knowledgeable personnel and…
The knowledgeable personnel and friendly service.
Reply from hear.com2026-07-20
Dear Scott,
Thank you so much for your kind review! We're thrilled to hear that our knowledgeable team and friendly service made such a positive impression.
Providing expert guidance and personalized support is at the heart of what we do, and it's wonderful to know you had a great experience. Thank you for choosing hear.com—we truly appreciate your trust and look forward to continuing to support you on your hearing journey!
Curtis, Customer Success Team
K
KATHY B · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Great Customer Service
I wanted a very good over the counter hearing aid so I contacted here.com and I was greeted with very good customer service. the gentleman that answered my questions was very good and he guided me through what I needed to know it's been 3 months and they work fine. My hearing aids are Sony brand that is the over counter brand that is sold by hear.com. Easy to use.
Reply from hear.com2026-07-21
Dear Kathy,
Thank you for your wonderful review! We're so glad to hear that you had a great experience with our team and that your consultant was able to answer your questions and guide you through the process.
It's great to know that, after three months, you're still enjoying your Sony over-the-counter hearing aids and finding them easy to use. Our goal is to help every customer find the hearing solution that's right for their needs, and we're delighted to hear you're happy with your choice.
Thank you for choosing hear.com. We truly appreciate your trust and look forward to being here whenever you need us!
Curtis, Customer Success Team
P
Patricia · 3 reviews · Experienced 2026-07-16 ·
★★★★★
Absolutely top notch!
From the very start, Hear.com was on top of everything. I was a bit hesitant to undertake this online, but it was a smooth experience all the way. I felt fully supported at every step. Great staff, excellent product! I highly recommend Hear.
Com. They made it all surprisingly easy!
Reply from hear.com2026-07-17
Thank you so much for this fantastic review, Patricia! We completely understand that starting this journey online can feel a little uncertain at first, so we are thrilled to hear that the experience was smooth and that you felt fully supported every step of the way.
Knowing that our staff and product made such a positive impression — and that the whole process turned out to be surprisingly easy — truly means the world to us. We will be sure to share your kind words with the team!
Thank you for recommending hear.com and for placing your trust in us. We are always here whenever you need anything, and we hope you enjoy your new hearing aids!
- Ashley, Customer Success Team
