hear.com

Hi Margaret, Thank you for your wonderful review! We're delighted to hear that you had an excellent experience with hear.com and that we were able to connect you with a knowledgeable provider who helped support your hearing journey. We're also glad that our 45-day trial gave you the opportunity to experience the benefits of better hearing with confidence. Thank you for trusting hear.com with your hearing health. We truly appreciate your feedback and are honored to be part of your journey to better hearing! Curtis, Customer Success Team

Hello, Thank you for sharing your feedback. We're sorry to hear that you chose not to proceed with the hearing care process. In an effort to better understand your situation and assist you directly, we requested additional information through Trustpilot so we could locate your account, but unfortunately, we did not receive a response. While our policy does not allow us to accept physical cash payments, we are able to accept e-checks as an alternative payment method. If you are still interested in exploring your options with hear.com and this solution may work for you, we encourage you to contact our Customer Care team at 888-780-3450 or email us at [email protected]. We would be happy to discuss your situation and see how we can help. Thank you again for your feedback, and we wish you the very best on your hearing journey. Curtis, Customer Success Team

Hi, Thank you for your thoughtful review and kind words. We are delighted to hear that you had such a positive experience with hear.com and that your hearing aids have helped address your hearing challenges. Providing trustworthy service, quality hearing solutions, and personalized support is at the heart of what we do, so it means a great deal to know that our team delivered on those promises. We're also pleased that you enjoyed the convenience of our online process and found great value in your hearing aids. Thank you for placing your trust in hear.com. We truly appreciate your support and are honored to be part of your journey to better hearing. Wishing you continued success and enjoyment with your hearing aids! Curtis, Customer Success Team

Hi Tom, Thank you so much for your kind words and for taking the time to share your experience. We are truly honored by your recommendation. At hear.com, we strive to make the hearing journey as smooth and supportive as possible, so it's incredibly rewarding to hear that our team exceeded your expectations. Your comments about our kindness, support, and commitment to honoring our word mean a great deal to us. Thank you for trusting hear.com with your hearing care. We are grateful to be part of your journey and look forward to continuing to support you whenever you need us. Curtis, Customer Success Team

Hi Mary, Thank you so much for your wonderful review! We are thrilled to hear that you're enjoying your hearing aids and experiencing clearer hearing without distracting background noise. It's especially rewarding to know that you're pleased with their comfort and discreet size. We're also grateful for your kind words about our team. Providing friendly, positive, and supportive service is something we strive for every day, and we're delighted that this was reflected in your experience. Thank you for trusting hear.com with your hearing health. We love hearing success stories like yours and are honored to be part of your journey to better hearing! Curtis, Customer Success Team

Hi Michael, Thank you so much for your amazing review! We are thrilled to hear that your new hearing aids have exceeded your expectations and provided a better experience than the devices you've used in the past. At hear.com, our goal is to help every customer achieve success on their hearing journey, so it means the world to know that you feel supported and are enjoying the benefits of your new hearing aids. We're especially grateful for your kind words about our support team—we'll be sure to share your feedback with them. Thank you for your recommendation and for giving us an A+! We are honored to be part of your hearing journey and look forward to continuing to support you for years to come. Curtis, Customer Success Team

Hi Greg, Thank you for your review! We're delighted to hear that you found the at-home hearing assessment convenient and thorough, and that our follow-up support and adjustments have helped you throughout your hearing journey. We're also glad you're enjoying the app and its customization features. Giving you the ability to make quick adjustments and personalize your listening experience is an important part of helping you hear your best. Thank you for choosing hear.com. We appreciate your trust and look forward to continuing to support your hearing health! Curtis, Customer Success Team

Hi Troy, Thank you so much for your thoughtful review! We're thrilled to hear that you found a hearing solution that met your needs and delivered both quality and value. It's wonderful to know that the 45-day trial period, remote fitting process, and personalized support helped make your transition to better hearing a positive experience. Most importantly, we're glad your hearing aids are performing well and helping you stay connected after two months of use. Thank you for choosing hear.com and for trusting us with your hearing health. We wish you continued success on your hearing journey! Curtis, Customer Success Team

Hi Tom, Thank you for your wonderful review! We're delighted to hear that your experience with hear.com has been so positive from the very first conversation. Understanding each customer's unique hearing needs and providing personalized support is at the heart of what we do. We're especially pleased to hear that the instructions were easy to follow and that our team was able to guide you through the process with confidence and care. Thank you for trusting hear.com with your hearing health. We appreciate your feedback and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team

Hi Jerry, Thank you for taking the time to share your feedback. We’re sorry to hear that the hearing aids were not a comfortable fit for you, especially while wearing glasses. We understand how frustrating it can be when devices do not stay securely in place or feel difficult to use. We requested additional information through Trustpilot so we could locate your account in our system and better assist you, but unfortunately, we have not heard back. We would still appreciate the opportunity to help and answer any questions regarding your return. Please contact our Customer Care team at 888-780-3450 or email us at [email protected] so we can look into this further and provide support. We hope to hear from you soon. Curtis, Customer Success Team

Hi Dan, Thank you for your wonderful review! We’re so happy to hear that your new hearing aids have made such a dramatic difference compared to your previous devices. Our team is committed to providing knowledgeable, professional care and ongoing support, so it means a lot to know that our follow-up efforts have helped you feel cared for throughout your hearing journey. We're also glad you enjoyed the surprise care package! Small gestures like that are our way of showing appreciation for our patients and letting you know we're always here for you. Thank you for trusting us with your hearing care. We look forward to continuing to support you and helping you hear your very best! Curtis, Customer Success Team

Dear Jennifer, Thank you so much for your kind feedback! We’re delighted to hear that you found the process easy, professional, and supportive from start to finish. Helping our customers feel comfortable and confident in their hearing care decisions is one of our top priorities, and we’re thrilled that your experience reflected that. Thank you for placing your trust in hear.com. We’re honored to be part of your hearing journey and are always here if you need us! Curtis, Customer Success Team

Dear Bonnie, Thank you so much for your kind feedback! We’re delighted to hear that our team guided you through the process step by step and made sure you understood everything along the way. Providing clear support and ongoing care is very important to us, and we’re glad you felt confident and well supported throughout your journey. Thank you for your trust in hear.com. We’re always here for you whenever you need assistance, and we truly appreciate the opportunity to be part of your hearing care experience! Curtis, Customer Success Team

Dear Jean, Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience has been positive from start to finish—from the customer service and hearing evaluation process to the confidence you now have navigating your daily life. It’s especially rewarding to know that the dual-processor technology and improved speech clarity have made such a meaningful difference for you. Our goal is always to provide personalized care and hearing solutions that help our customers reconnect with the sounds and conversations that matter most. Thank you for trusting hear.com with your hearing care journey. We truly appreciate your support and are delighted to be part of your success! Curtis, Customer Success Team

Hi Terri, Thank you so much for your continued trust and support! We’re honored to have you as a repeat customer and thrilled to hear that you’ve been happy with your experience. There’s no greater compliment than choosing us again for your hearing care needs. Thank you for being part of the hear.com family—we truly appreciate you! Curtis, Customer Success Team

Hi Barbara, Thank you so much for your wonderful feedback! We’re delighted to hear that both the people and the hearing aids made such a positive impression on you. Making the process easy, seamless, and enjoyable is exactly what we strive for, and it’s wonderful to know that our team helped make your decision a comfortable one. Your kind words about the professionalism, knowledge, and support you received mean a great deal to us. We truly believe that great hearing care starts with great people, and we’re thrilled that your experience reflected that. Thank you for your trust and for choosing hear.com! Curtis, Customer Success Team

Thank you for the wonderful review, Vince! We are so pleased to hear that you felt well-informed and supported throughout the process. Ensuring that our customers have the time and information they need to make the best decision for their hearing health is something we truly stand behind, and it is gratifying to know that came through in your experience. It also means the world to us to hear that your hearing aids have made such a positive difference in your life — that is exactly why we do what we do! Thank you for taking the time to share your feedback. We are always here if you ever need anything, and we hope to continue being a part of your hearing health journey! - Ashley, Customer Success Team

Thank you so much for the kind words, David! We are thrilled to hear about your positive experience with Nicole. She truly exemplifies the level of care and guidance we strive to provide every customer, and we will be sure to pass along your wonderful feedback to her. We completely understand that navigating hearing care online can feel uncertain at first, so we are especially glad that Nicole was able to put your mind at ease and support you every step of the way. Most importantly, we are delighted to hear that you are satisfied with your hearing aids! Thank you for trusting hear.com and for your willingness to recommend our service to others. We are here for you whenever you need us! - Ashley, Customer Success Team

Aimee, thank you so much for the kind words! We're so glad our team was able to guide you through the process and help you find the perfect fit. That's exactly what we're here for! Wishing you all the best on your hearing journey — and if you ever need anything, we're always just a call away. Welcome to the hear.com family! = Ashley, Customer Success Team

Linda, thank you so much for the lovely words! We're thrilled to hear you had a great experience with our team — professional and helpful is exactly what we aim for. It was our pleasure, and we're so glad you're part of the hear.com family! If you ever need anything, don't hesitate to reach out. - Ashley, Customer Success Team