hear.com (hear.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
A
Al Carranza · 2 reviews · Experienced 2026-04-02 ·
★★★★★
Everyone I had communication with …
Everyone I had communication with @hear.com were super helpful and knew their job well. I am extremely happy with my hearing aids. Thank you
Reply from hear.com2026-05-26
Al, thank you so much for the kind words — this truly made our day! We're so happy to hear that our team took great care of you and that you're loving your hearing aids. That's exactly the experience we work hard to deliver every single day. If you ever need anything at all, we're always here for you. Thanks for being part of the hear.com family! - Ashley, Customer Success Team
J
Joe McCright · 1 review · Experienced 2026-05-18 ·
★★★★★
Hearing better
The people at O'hear respond to your inquiries promptly. Everyone is very patient and knowledgable. American English is their native language.
Reply from hear.com2026-05-21
Dear Joe,
Thank you so much for your kind feedback!
We’re thrilled to hear that our team has been prompt, patient, and knowledgeable in assisting you. Providing clear and supportive communication is very important to us, and we’re glad that stood out in your experience.
We truly appreciate your trust and thank you for choosing hear.com!
Curtis, Customer Success Team
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Pete Russell · 2 reviews · Experienced 2026-05-19 ·
★★★★★
Total hearing aide opinions.
I had a very good experience working with all aspects of my hearing-aid purchases.
Reply from hear.com2026-05-19
Dear Pete,
Thank you so much for your feedback!
We’re delighted to hear that you had a very good experience throughout your hearing aid purchase journey. Our goal is to make every step as smooth and supportive as possible, so it’s wonderful to know that came through.
We truly appreciate your trust and thank you for choosing hear.com.
Curtis, Customer Success Team
So far my hearing is good and I hear better with these hearing aides then the ones the insurance paid for and hear one did a good job of testing my hearing
Reply from hear.com2026-05-21
Dear Maxine,
Thank you so much for your feedback!
We’re thrilled to hear that you’re hearing better with your new hearing aids and that they’ve been an improvement over your previous devices. It’s also wonderful to know that your hearing evaluation experience with our team was a positive one.
We truly appreciate your trust and are so glad we could help improve your hearing experience!
Curtis, Customer Success Team
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Linda Keown · 1 review · Experienced 2026-05-12 ·
★★★★★
Wonderful customer service
Reply from hear.com2026-05-21
Dear Linda,
Thank you so much for your kind words!
We’re delighted to hear that you had a wonderful customer service experience. Providing caring, helpful, and responsive support is something we truly strive for every day.
We appreciate your trust and thank you for choosing hear.com!
Curtis, Customer Success Team
D
Dennis Hahn · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Have not had any hearing in my right ear for 6 1/2 years. The crossover system has helped significantly. Still not perfect, but a definite improvement.…
Have not had any hearing in my right ear for over 6 1/2 years. The crossover system has helped me a lot. Still don’t hear perfectly, but my overall hearing has increased significantly.
Reply from hear.com2026-05-20
Dear Dennis,
Thank you so much for sharing your experience!
We’re truly glad to hear that the crossover system has made such a meaningful difference for you after so many years without hearing in your right ear. While we understand no solution is perfect, it’s wonderful to know your overall hearing has improved significantly and is helping you in daily life.
Thank you for trusting hear.com with your hearing care—we’re honored to be part of your journey.
Curtis, Customer Success Team
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Thea Sarro · 2 reviews · Experienced 2026-01-16 ·
★★★★★
Drs were very thorough explaining how…
Drs were very thorough explaining how they work very satisfied
Reply from hear.com2026-05-19
Dear Thea,
Thank you so much for your feedback!
We’re glad to hear that your doctors took the time to thoroughly explain everything and that you’re very satisfied with your experience. Providing clear guidance and support is very important to us.
We truly appreciate your trust and thank you for choosing hear.com!
Curtis, Customer Success Team
Erin in Kingston examined me and sent me to ENT for ear cleaning. She fitted my aids during a number of visits. She is professional and patient. Now I lost my right hearing aid. What to do?? 😭
Reply from hear.com2026-05-21
Dear Laraine,
Thank you so much for your kind review!
We’re glad to hear that Erin provided professional, patient, and thorough care throughout your visits. After looking into your record, we’re also happy to see that our team was able to help you with your lost hearing aid.
We truly appreciate your trust and are always here if you need anything further!
Curtis, Customer Success Team
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids they did not abandon me, calling back several times to make sure all was working well and myhearin̈g was clear.
It Was!
Reply from hear.com2026-05-15
Dear Johnnie,
Thank you so much for your kind feedback!
We’re thrilled to hear that our team made you feel supported throughout the entire process and continued to follow up to ensure everything was working well for you. Providing ongoing care and ensuring our customers can hear clearly is extremely important to us.
It’s wonderful to know your hearing experience has been a success. Thank you again for your trust and for choosing hear.com!
Curtis, Customer Success Team
J
John Massie · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Excellent doctor
Excellent doctor, great hearing aids
Reply from hear.com2026-05-15
Dear John,
Thank you so much for your kind feedback.
We’re thrilled to hear that you had a great experience with your doctor and that you’re enjoying your hearing aids. Providing excellent care and high-quality hearing solutions is what we strive for every day.
We truly appreciate your trust and support!
Curtis, Customer Success Team
I found out I can hear at church so much better. But when I work in the kitchen at the Senior Center, I can’t hear the person on my left or my right side. I only have problems in the kitchen.
Reply from hear.com2026-05-13
Dear Shirley,
Thank you for sharing your experience with hear.com. We’re so glad to hear that your hearing aids have helped you hear better at church and improved your day-to-day listening experience.
We understand how challenging noisy environments like a busy kitchen can sometimes be, especially when multiple conversations are happening around you. Our customer support team would be happy to help review your settings and see if adjustments can be made to improve your experience in those situations.
Please feel free to contact us at 888-780-3450 or by email at [email protected].
Thank you again for your feedback and for choosing hear.com.
Curtis, Customer Success Team
The exemplary patience and help resolving the issues we had. Every level of staff were most helpful
Reply from hear.com2026-05-14
Dear Anona,
Thank you so much for your kind feedback!
We’re truly glad to hear that our team’s patience and support helped resolve the issues you experienced. Providing attentive and helpful service at every level is something we work hard to deliver.
We sincerely appreciate your trust and are always here if you need anything in the future!
Curtis, Customer Success Team
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Lawson W Atchison · 1 review · Experienced 2026-02-25 ·
★★★★★
I tried the $100 allegedly hearing aids
I tried the $100 allegedly hearing aids
Had nothing but back feed and noise and I knew I needed a Professional Ear Group.
I could not have been happier with my choice ! I made the appointment and I was connected with a Facilitator/guide who has been covering every step of my journey in hearing aids.
Reply from hear.com2026-05-12
Dear Lawson,
Thank you for your review and for sharing your experience. We’re so glad you found the professional support and guidance you were looking for with hear.com.
Hearing care is an important journey, and it’s wonderful to hear that your hearing care professional and facilitator have helped make the process smooth and supportive every step of the way. We’re also happy to know that your new hearing aids have provided a much better experience for you.
Thank you again for choosing hear.com and for trusting us with your hearing health.
Curtis, Customer Success Team
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Tina Renee Bauer · 1 review · Experienced 2026-03-20 ·
★★★★★
Great devices that you can’t notice
Reply from hear.com2026-05-11
Dear Tina,
Thank you for your review. We’re so glad to hear that you’re enjoying your hearing devices and that they feel comfortable and discreet to wear.
At hear.com, we know how important both performance and design are, so it’s wonderful to know your devices fit seamlessly into your everyday life. Thank you again for choosing hear.com and for sharing your experience.
Curtis, Customer Success Team
c
customer · 2 reviews · Experienced 2026-04-24 ·
★★★★★
One issue
Well, the the overall experience was great, happy with the hearing aid quality, but when I asked for larger ear canal sleeves because they were constantly slipping out, she said I just needed to add tension to hold them in and attached som devices to provide that and said to let her know if I still felt I needed the larger size to let her know and she'd send them to me. I left her 2 messages letting her know they still don't fit properly and I need the larger size, but she hasn't gotten back to me so I don't know if she's sending them or not. I decided to order some on Amazon that cost me $15.
Reply from hear.com2026-05-14
Hello,
Thank you for sharing your feedback. We’re glad to hear that your overall experience was positive and that you’re happy with the quality of your hearing aids.
We’re very sorry to hear about the difficulty you experienced getting follow-up assistance regarding the larger ear sleeves. After seeing your review, we requested additional information through Trustpilot so we could better assist you, but unfortunately we never received a response.
We’d still very much like the opportunity to help resolve this for you. Please feel free to reach back out to our team at 888-780-3450 or [email protected], and we’ll be happy to assist with getting the proper fit and support you need.
Thank you again for your feedback and for giving us the opportunity to improve your experience.
Curtis, Customer Success Team
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Thomas Ring · 3 reviews · Experienced 2026-05-01 ·
★★★★★
Customer care is job 1
It was a pleasure dealing with each staff member along the way to receiving my hearing aids. They were always prompt, courteous, and professional. Every aspect of their approach to better hearing was next generation level, even their phone operator. Fred was amazing.
Reply from hear.com2026-05-08
Dear Thomas,
Thank you for your wonderful review and kind words. We’re delighted to hear that every team member you interacted with was prompt, courteous, and professional throughout your hearing journey. It’s especially rewarding to know that our approach to better hearing felt modern and seamless from start to finish.
Thank you again for choosing hear.com. We truly appreciate your trust and support.
Curtis, Customer Success Team
M
Morrie · 3 reviews · Experienced 2026-05-05 ·
★★★★★
Mike and Gerald. company personnel I had contact…
All company personnel I had contact with were very personable and helpful. I would strongly recommend Hearing.com to anyone needing their services. They went the extra steps to make sure I was aware of every detail in managing new hearing aids. I am a happy customer!😄
Reply from hear.com2026-05-06
Dear Morrie,
Thank you for your kind words and recommendation.
We’re so glad to hear that our team was personable and helpful throughout your experience. It’s great to know that taking the extra time to walk you through every detail of managing your new hearing aids made a difference.
Your satisfaction means a lot to us, and we truly appreciate your trust in hear.com. If you ever need anything, we’re always here to help.
Curtis, Customer Success Team
During my two appointments with Abigail Senff via Zoom, I was very pleased with her professionalism, her knowledge level, her desire to assist me, and her ability to get to the source of a problem and to work out the best solution.
She was so skillful during my first appointment with her (April 2), that when I found it necessary to reschedule my second appointment, I specifically requested that my new appointment be with her. I waited while the telephone representative did the work needed to find an appointment time (April 21) when I could be assured that Abi would be assisting me during that appointment.
Reply from hear.com2026-05-04
Dear Sandy,
Thank you so much for your feedback!
We’re glad to hear that you had a positive experience during your appointments with Abigail and that you felt well supported throughout the process. Providing knowledgeable, professional, and solution-focused care is very important to us, and it’s great to know that came through.
We truly appreciate your trust and thank you for choosing hear.com!
Curtis, Customer Success Team
R
Robert Sleep · 1 review · Experienced 2026-05-01 ·
★★★★★
Hearing aid performance is very good but...
Hearing aid performance is very good but would never buy again nor recomend due to reliability and retailer issues. One hearing aid has failed three times and failed again after each repair attempt. Retailer uses these warranty repairs as revenue enhancement opportunity and charges $65 reprogramming fee each time. Not normal warrany procedure. So beware
Reply from hear.com2026-05-14
Dear Robert,
Thank you for sharing your feedback. We’re sorry to hear about the frustrations you’ve experienced regarding the reliability of your hearing aids and the service process.
After reviewing your case in detail, our team has been working directly toward a resolution and believes we’ve identified a path forward that will better support your needs moving ahead. We recently attempted to contact you by phone and email to discuss the next steps, and we would appreciate the opportunity to reconnect with you.
At your convenience, please reach out to us at 888-780-3450 or [email protected] so we can continue assisting you and ensure everything is properly coordinated.
Thank you again for your patience and for giving us the opportunity to help.
Curtis, Customer Success Team
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MIKE REITZ · 2 reviews · Experienced 2026-05-03 ·
★★★★★
If you need hearing aids
If you need hearing aids, hear.com is the way to go. So much assistance! They help you in so many ways. Best part is you don’t have to leave your home .
Reply from hear.com2026-05-04
Dear Mike,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our process so supportive and convenient. Being able to provide expert care from the comfort of home is something we’re very proud of, and it’s great to know that it made a difference for you.
We truly appreciate your recommendation and your trust—thank you for choosing hear.com!
Curtis, Customer Success Team
