For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Health & Medical

hear.com

102 reviews

4.6102 reviews
Write a review

About hear.com

Data updated
Website
hear.com
Category
Health & Medical
Location
United States · Miami
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
75% (6/8)
Do you own hear.com? Claim this profile for free and start replying to reviews.

Is hear.com legit?

hear.com (hear.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-10.

What people say

K
Kathleen · 4 reviews · Experienced 2026-04-14 ·

Better hearing with serious loss

At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust environments to improve my hearing experiences. Tech help via phone was clear, patient, courteous & easy. Very helpful & easy program.

Reply from hear.com2026-05-04

Dear Kathleen, Thank you so much for sharing your experience! We understand that getting started online can feel a bit confusing at first, so we’re glad to hear that the tablet setup and personalized guidance made the process easier for you. It’s great to know that the weekly follow-ups during your trial helped fine-tune your hearing in different environments. We’re also happy to hear that our tech support team provided clear, patient, and helpful assistance—that’s exactly what we strive for. Thank you for your trust and for choosing hear.com—we’re always here if you need anything! Curtis, Customer Success Team

J
Johnnie Knobloch · 2 reviews · Experienced 2026-04-02 ·

So simple and everyone so nice

Reply from hear.com2026-05-04

Dear Johnnie, Thank you so much for your kind words! We’re so glad to hear that you found the process simple and that our team made you feel well taken care of. That’s exactly the experience we aim to provide. We truly appreciate your support and are always here if you need anything! Curtis, Customer Success Team

S
Sha Clark · 1 review · Experienced 2026-04-30 ·

First impression great

First impression great. After first visit, requested mini hearing aids that could be charged. My request was promptly added. I’m satisfied with fit. Getting used to hearing noises that are magnified. Take them out when I hear shrieking children. Can’t modify loud background sounds. Hear the croaking frogs in nearby pond. 😊

Reply from hear.com2026-05-04

Hi, Thank you so much for sharing your experience! We’re glad to hear your first impression was great and that your request for rechargeable mini hearing aids was handled promptly. It’s wonderful that you’re satisfied with the fit and getting to experience more of the sounds around you—even the frogs nearby 😊 Adjusting to new sounds can take a little time, especially when it comes to background noise. If you’d like, our team can help fine-tune your settings to make those louder environments more comfortable. Thank you again for your feedback—we’re here anytime you need support! Curtis, Customer Success Team

L
Louis Mazzullo · 9 reviews · Experienced 2026-04-01 ·

Service and responsiveness was…

Service and responsiveness was excellent, especially through my local audiologist.

Reply from hear.com2026-05-04

Dear Louis, Thank you so much for your kind feedback! We’re thrilled to hear that you had an excellent experience with both our team and your local audiologist. Providing responsive, high-quality care—both remotely and in person—is very important to us. We truly appreciate your trust and are always here if you need anything! Curtis, Customer Success Team

L
Lynn Ochs · 1 review · Experienced 2026-04-29 ·

Personnel go out of their way to help customers

All the staff with this company is very helpful. They go out of their way to make sure that you are very satisfied. The quality of the hearing aids is fantastic. 

Reply from hear.com2026-05-04

Dear Lynn, Thank you so much for your wonderful feedback! We’re delighted to hear that our team has been so helpful and dedicated to making sure you’re satisfied. It’s also great to know that you’re enjoying the quality of your hearing aids. Your kind words mean a lot to us—thank you for choosing hear.com! Curtis, Customer Success Team

P
Paul Partridge · 1 review · Experienced 2026-04-29 ·

I got my hearing aids through Hear.com…

I got my hearing aids through Hear.com and Hello Hearing 3 years ago. I recently upgraded my hearing aids and what a difference that has made. We have red breasted finches around our place and hearing them again is a pleasant part of life I have been missing out on. I don't ask people to repeat themselves frequently, My hearing aids are a part of life for me from 5 am until I go to bed around 10 pm. It's a pleasure being able to hear everything again and I don't ask people to repeat themselves, and I don't miss out on a lot of conversations with my wife. My hearing aids has improved my quality of life and I wouldn't go a day without them. They are a huge part of me and I enjoy what they give me every day. Sincerely, Paul Partridge I am hear.com

Reply from hear.com2026-05-04

Hi Paul, Thank you so much for sharing your experience—it truly means a lot to us. We’re thrilled to hear how much of a difference your upgraded hearing aids have made in your daily life. Being able to enjoy the sounds of nature again—like the red-breasted finches—and stay fully connected in conversations with your wife is exactly what we hope to bring to our customers. It’s incredibly meaningful to know your hearing aids have become such an important and positive part of your everyday routine. Thank you for your continued trust over the years—we’re honored to be part of your journey to better hearing! Curtis, Customer Success Team

D
Dudley Hawley · 3 reviews · Experienced 2026-04-27 ·

First two months with my Horizon Devices from Hear.com

I was impressed by the smoothness of the process. After speaking with John Joldersman and agreeing the a risk free trial I received a package that included a tablet along with the necessary equipent to facilitate online video, hearing test equipment and a set of hearing aids. It was neatly packaged easy to use and the set up and testing session went very well. In a relatively short time the testing was completed, hearing devices were set up and instructions for use was completed. A follow up meeting was held a few adjustments were made to resolve the minor issues that I reported and I have been using them ever since. John has also followed up with phone calls during the 45 day trial period. I am very happy with the devices and the results provided a better day to day experience than my previous devices and the ability to change settings based on circumstances is far superior to what I had. I am easily able to supress much of the noise around me and focus on the source of what I am involved in from noisy circumstances, like a restaurant, to watching TV or just wanting to have peace and quiet and still be able to respond if necessary. I have had several questions along the way and got quick and helpful responses to those questions. I have had no problems with the devices in the first two months.

Reply from hear.com2026-05-04

Dear Dudley, Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that your experience was smooth from start to finish and that everything—from the setup to the follow-up care—met your expectations. It’s great to know that John provided attentive support throughout your journey and helped ensure everything was tailored to your needs. We’re especially happy to hear how much your hearing aids have improved your day-to-day life—whether it’s managing background noise, enjoying TV, or staying engaged in conversations. That kind of impact is exactly what we strive for. We truly appreciate your trust and are glad our team could provide quick and helpful support along the way. If you ever need anything in the future, we’re always here to help! Curtis, Customer Success Team

F
Frans Martin · 1 review · Experienced 2026-03-13 ·

Thus far I have enjoyed the new…hearing aids.

Thus far I have enjoyed the new hearing aids and I like the fact that I can be more independent, I am resuming driving and am looking foreword to going to the gym.

Reply from hear.com2026-05-01

Dear Frans, Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your new hearing aids and that they’re helping you feel more independent. Being able to get back to driving and the gym are such meaningful milestones—what a wonderful step forward! We truly appreciate your trust and are so glad to be part of your journey. If you ever need anything, we’re always here to help. Curtis, Customer Success Team

V
Valley Haven · 1 review · Experienced 2026-04-15 ·

Easy. Experience

It was an easy process and all were very helpful

Reply from hear.com2026-05-01

Hello, Thank you so much for your kind feedback! We’re glad to hear that the process was easy and that our team was helpful along the way. Providing a smooth and supportive experience is very important to us. We truly appreciate your trust and are always here if you need anything! Curtis, Customer Success Team

M
Michael Brown · 1 review · Experienced 2026-03-27 ·

They will help you anyway They can

The tech who helped me was great l believe it was Chris, these things work great didn't know how much I was missing and don't hear that ringing all day big difference.

Reply from hear.com2026-04-30

Dear Mr. Brown, Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was such a positive one and that Chris was able to provide great support. It’s amazing what a difference the right hearing solution can make—especially when it comes to reducing that constant ringing and helping you reconnect with the sounds around you. We truly appreciate your trust and are so glad you’re enjoying your hearing aids. If you ever need anything, we’re always here to help! Curtis, Customer Success Team

N
Nilal · 10 reviews · Experienced 2026-04-21 ·

Excellent Customer Service

The entire process was low key, no hard sell and the representative assigned to assist me (Javon) was very polite, professional, and thorough throughout the process of providing information. Messages and calls kept me updated and reminded me of my all important appointment to consult and have my hearing tested. The testing facility was also low key and thorough. No hard sell as the testing confirmed that my hearing, was more than acceptable. They also arranged for the return of the unopened package that I had received in the mail. GREAT service all around. Thank you.

Reply from hear.com2026-04-30

Hi Nilal, Thank you so much for your thoughtful and detailed feedback! We’re delighted to hear that your experience felt relaxed and pressure-free from start to finish. Providing clear information, timely communication, and a supportive environment—without any hard sell—is exactly what we strive for. It’s wonderful to know that Javon made such a positive impression and that the testing process met your expectations. We’re also glad everything was handled smoothly with your return. We truly appreciate your kind words and your trust—thank you for choosing hear.com! Curtis, Customer Success Team

L
Linda McDonald · 9 reviews · Experienced 2026-03-04 ·

Knowlegable and efficient…

Knowlegable and efficient representatives, excellent product, wonderful follow through and support, easy setup and delivery of product, thorough live setup instructions and starting help. This company did an excellent job. I had gone to an actual testing office first for evaluation, then to hear.com. I felt hear.com gave me better information and worked with me more than the in-office visit did. Don't be afraid of the on-line experience. Their service and communication was better than the in-office. I am extremely happy that I decided on hear.com for my hearing needs!

Reply from hear.com2026-05-01

Dear Linda, Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that you had such a positive experience with our team, from the easy setup and delivery to the ongoing support and communication. It’s especially meaningful to know that you felt well-informed and supported throughout the process. We truly appreciate your openness to the online experience and are so glad it exceeded your expectations—even compared to an in-office visit. Your trust and satisfaction mean a great deal to us. Thank you again for choosing hear.com for your hearing needs—we’re always here if you need anything! Curtis, Customer Success Team

c
customer · 5 reviews · Experienced 2026-04-22 ·

These are the best hearing aids I have…

These are the best hearing aids I have ever owned. The staff is very professional and the easy low interest loan made the purchase possible for me. I can hear again. Thank you!

Reply from hear.com2026-04-24

Hello, Thank you so much for your kind words! We’re thrilled to hear that these are the best hearing aids you’ve ever owned and that our team provided a professional experience. It’s especially meaningful to know that the financing options helped make better hearing accessible for you. Helping you hear again is exactly why we do what we do—thank you for your trust and for sharing your experience! Curtis, Customer Success Team

M
Michael Bramlett · 1 review · Experienced 2026-03-20 ·

This company was easy to deal with from…

This company was easy to deal with from start to finish. Their products are great and I’m happy to have made the decision to try them out. I was not disappointed in the service or the products. I highly recommend anyone with hearing problems to give them a try you have nothing to lose.

Reply from hear.com2026-04-24

Dear Michael, Thank you so much for your wonderful feedback! We’re so glad to hear that your experience was smooth and easy from start to finish, and that both our products and service met your expectations. Knowing you’re happy with your decision means a lot to us. We truly appreciate your recommendation and your trust—thank you for choosing hear.com! Curtis, Customer Success Team

c
customer. Terry V · 6 reviews · Experienced 2026-04-20 ·

Good sound quality

Good sound quality. Great features. Ease of use. Good customer service.

Reply from hear.com2026-04-22

Hi, Thank you for your kind words! We’re so glad to hear you’re enjoying the sound quality, features, and ease of use of your hearing aids. It’s especially great to know our customer service made a positive impact on your experience. We truly appreciate your feedback and are always here to support you on your hearing journey! Curtis, Customer Success Team

D
Dr. Darrell Shelton · 2 reviews · Experienced 2026-04-15 ·

JUNK!! Do NOT waist your money or your time on these!!!!

Purchased for my elderly dad the end of May 2025. Had a 45 day trial period. On day 46 the hearing aids stopped working completely!? The company was unwilling to do anything to help. The Audiologist that we were working with was able to get the hearing aids replaced. We had to drive an hour and a half one way to the audiologist to have the aids adjusted. We would have to go almost every other week to have them worked on or adjusted, so much so that my elderly dad just gave up on them ever working consistently!?? They are extremely inconsistent !! It seemed that as soon as we left the office, the aids would not work properly!! We are still having to constantly turn the aids on and off to reset and hope that they work properly and most of the time they never work like we have been told that they should !!! And the company refuses to do anything!!! So now my elderly dad, who is on a fixed income, is basically out over $4900.00 for junk hearing aids that have NEVER worked like they should!!?? We went to a different audiologist and he said that with dads severe hearing loss, they should have never sold him these bottom of the line hearing aids!!?? I will never recommend this company or these aids!! Hopefully others don’t get screwed out of so much money to end up with Nothing!!!! In response to hear.com’s reply- just as I stated: we had to travel multiple times to have the hearing aids adjusted and it seemed as soon as we left the office the hearing aids would stop working. They are extremely unreliable!! As I also stated , I spent hours on the phone with customer service and they could not figure out why they weren’t working or why they were so unreliable!! The very first customer service rep that I talked to, before even starting the process told us that the hearing aids were just over the counter hearing aids and would not work for sever hearing loss. Should have listened to him, but the next person that we spoke with was a master manipulator and insure that they would work great for him!!? Just lies that convince people to trust them. Al they are about is getting the money! I stand by my review!! The hearing aids are junk and hopefully others will not waist their time and money on them!! Every time I talked with customer service it was just an excuse that the problems that we have were not normal, but with over 150 negative reviews and complaints to the BBB over the same things that we experienced, I think not!!! If I could leave a ZERO star review, I would!!!!

Reply from hear.com2026-04-30

Dear Dr. Shelton, Thank you for taking the time to share your concerns. We’re very sorry to hear about your father’s experience and understand how frustrating this situation must feel. After reviewing the account and speaking directly with the provider, we would like to clarify a few points. Your father was seen multiple times following his fitting to ensure proper adjustments and comfort, including visits for custom molds and fine-tuning. At his most recent in-office appointment, he was reported to be doing well with the updated fit. Since then, we have not received any reports indicating ongoing issues until this review. We also understand that travel distance can be inconvenient. During the initial consultation, your father was informed of the provider’s location and distance, and chose to proceed with care at that office. That said, we never want any customer to feel unsupported. Our team has made efforts to assist both remotely and through the provider, and we would still welcome the opportunity to help address any current concerns. Please feel free to contact us directly at 888.780.3450 or [email protected] so we can further assist. We appreciate your feedback and the opportunity to continue supporting your father’s hearing care. Curtis, Customer Success Team

P
Phyliss Rowland · 1 review · Experienced 2026-03-17 ·

Love my hearing aids

Love my hearing aids. No ringing or screeching in my ears. Worth the money.

Reply from hear.com2026-04-20

Hi Phyliss, Thank you so much for your kind feedback! We’re thrilled to hear that you’re loving your hearing aids and that they’re providing a clear, comfortable listening experience. That’s exactly what we aim for. We truly appreciate your trust and are so glad you feel they’re worth the investment. If you ever need anything, we’re always here to help! Curtis, Customer Success Team

M
Momatthebeach · 5 reviews · Experienced 2026-04-16 ·

These hearing aids are great

These hearing aids are great. Never had a problem in nearly five years. Now on my second pair. Couldn't be happier.

Reply from hear.com2026-04-20

Hello, Thank you so much for your kind review! We’re thrilled to hear that you’ve had such a positive experience over the years and are now enjoying your second pair. It means a lot to us that you are loving your hearing aids. We truly appreciate your loyalty and are always here if you need anything in the future! Curtis, Customer Success Team

M
Mary Kane · 1 review · Experienced 2025-09-25 ·

This is an amazing business model

This is an amazing business model. You get tested and have follow up appointments in the comfort of your own home. The cost is reasonable and everyone I worked with was knowledgeable and professional. I would recommend this path to hearing aids to everyone.

Reply from hear.com2026-04-15

Dear Mary, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our at-home model. Making hearing care convenient, accessible, and comfortable—while providing knowledgeable and professional support—is exactly what we strive for. Your recommendation truly means a lot to us. Thank you for trusting us with your hearing journey. Curtis, Customer Success Team

c
customer · 5 reviews · Experienced 2026-03-15 ·

Hear.com Let Me Hear Again

I can now hear events going on around me that I couldn't hear before, such as the phone ringing, the clock chiming, and my washing machine cutting off.

Reply from hear.com2026-04-15

Hello, Thank you so much for sharing your experience! We’re truly delighted to hear that you’re able to hear everyday sounds again—like the phone ringing, the clock chiming, and even your washing machine finishing. It’s those little moments that make such a big difference. Helping you reconnect with the world around you is exactly why we do what we do. Thank you for trusting us with your hearing care. Curtis, Customer Success Team