hear.com

Thank you so much for this wonderful review, Merle! We are absolutely delighted to hear that everything was delivered just as promised — from the initial setup and your hearing test, to having your aids customized just for you, all the way through to the follow-up support afterward. Providing that kind of seamless, caring experience at every stage is exactly what we aim for, and it means so much to know it made a difference for you. We will be sure to pass along your kind words to the wonderful team members who helped you along the way. Thank you for trusting hear.com. We are always here whenever you need us, and we hope you continue to enjoy your hearing aids! - Ashley, Customer Success Team

Thank you so much for this kind review, Ricky! 🧡 We are thrilled to hear your technician was so helpful and skilled — we will be sure to pass along this wonderful feedback to her. Thank you for trusting us with your hearing journey! - Ashley, Customer Success Team

Thank you for the wonderful review, Kenneth! We are so glad to hear that the professionalism of your diagnosis, along with the training and clear guidance you received, helped you get the most out of your new hearing devices. Ensuring our customers feel confident and well-supported every step of the way is exactly what we strive for. We truly appreciate you taking the time to share your experience, and we are always here if you ever need anything down the road. Enjoy your new hearing devices! - Ashley, Customer Success Team

Dear Lynda, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your hearing aids and that our team has provided the professional support you deserve. Providing personalized care and being available whenever our customers have questions or concerns is something we take great pride in, so it's rewarding to know that we've been able to make a positive difference in your hearing journey. Thank you for choosing hear.com and for your kind recommendation. We truly appreciate your trust and look forward to continuing to support you for years to come! Curtis, Customer Success Team

Dear Tim, Thank you for taking the time to share your feedback. We're delighted to hear that you've had an excellent experience with both your hearing aids and your hearing care provider. We also appreciate your honest comments regarding pricing. We understand that hearing aids are a significant investment, and we strive to provide exceptional technology, personalized care, and ongoing support to help deliver long-term value. Thank you for choosing hear.com. If there's ever anything we can do to support you or answer any questions, please don't hesitate to reach out to our Customer Care team at 888-780-3450 or [email protected]. We truly appreciate your trust and look forward to continuing to serve you. Curtis, Customer Success Team

Dear Ernest, Thank you so much for your thoughtful and inspiring review. We are truly honored that you chose hear.com after your research and that we were able to exceed your expectations. We are so happy to hear that your hearing aids have helped you better participate in your church services and hear the moments that are so important to you. Knowing that we've played a small part in helping you stay connected to your faith and community is incredibly rewarding. Thank you for trusting hear.com with your hearing health. Your kind words mean so much to our team, and we're grateful to be part of your hearing journey. We wish you continued success and many more years of hearing the sounds and voices that matter most. Curtis, Customer Success Team

Dear Deborah, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the convenience of your in-home hearing evaluation and that our audiologist provided the patience and support you needed throughout the process. Most importantly, we're thrilled that you're hearing so much better. We're sorry to hear about the difficulty keeping your left hearing aid in place and that it was ultimately lost. We're glad the replacement process has been straightforward, and we hope your new hearing aid arrives soon. Once you receive it, please don't hesitate to reach out to our team if you'd like us to help explore ways to achieve a more secure and comfortable fit. Thank you for choosing hear.com and for trusting us with your hearing health. We truly appreciate your feedback and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team

Dear Art, Thank you so much for your incredible review! We’re thrilled to hear that your experience with hear.com was a positive one from beginning to end. Knowing that our team was able to guide you through the financing process, answer your questions, and provide convenient at-home hearing care means so much to us. It's especially rewarding to hear how much your new hearing aids have improved your daily life—from hearing birds chirping again to enjoying movies and conversations with your girlfriend more clearly. Those are the moments that make what we do so worthwhile. Thank you for trusting hear.com with your hearing health and for sharing your experience with others. We truly appreciate your recommendation and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges your grandfather has faced and understand how frustrating this situation must be, especially given the repeated repairs and the distance involved. We would like to clarify that this Trustpilot page represents hear.com in the United States. Unfortunately, we do not have access to customer accounts or service operations in India, so we are unable to directly assist with your case. That said, after seeing your review, we reached out to our colleagues at hear.com India to bring your concerns to their attention. They have confirmed that a member of their team is actively working on your case and will continue assisting you. If you need to contact the India team directly, you can reach them at +91 9205577920. We sincerely hope your grandfather's situation is resolved as quickly as possible and appreciate your patience while the local team works toward a solution. Curtis, Customer Success Team

Dear Sherry, Thank you so much for your wonderful review! We're delighted to hear that your virtual training exceeded your expectations and turned out to be such a positive experience. Our team is committed to making every customer feel comfortable and confident with their hearing aids, so it's wonderful to know your trainer provided the knowledge, guidance, and support you needed. We're also glad you feel reassured knowing we're just a phone call away whenever you need assistance. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and look forward to continuing to support you on your hearing journey! Curtis, Customer Success Team

Dear Thomas, Thank you so much for your wonderful review! We're delighted to hear that your hearing aids have made such a positive impact on your life. Being able to enjoy conversations without straining to hear is exactly the kind of difference we hope to make for every customer. Thank you for trusting hear.com with your hearing health. We truly appreciate your kind words and are honored to be part of your journey to better hearing. Wishing you continued success and many more meaningful conversations ahead! Curtis, Customer Success Team

Hi Ben, Thank you so much for your thoughtful review! We're delighted to hear that you're enjoying your hearing aids and that they've been working so well for you. We're especially grateful for your kind words about John. We'll be sure to share your feedback with him—he'll be thrilled to know that his dedication and support helped make your hearing experience even better. We also appreciate you bringing the return notification issue to our attention. Your feedback is valuable and helps us identify opportunities to improve our communication and processes. Thank you for choosing hear.com and for trusting us with your hearing journey. We truly appreciate your support and look forward to continuing to serve you! Curtis, Customer Success Team

Hi Christina, Thank you so much for your wonderful review! We're thrilled to hear that you felt supported every step of the way. Starting the journey with hearing aids is a big step, and our goal is to make sure every customer feels informed, confident, and cared for throughout the process. Thank you for trusting hear.com with your hearing health. We're honored to be part of your hearing journey and wish you many years of better hearing ahead! Curtis, Customer Success Team

Hi Jerald, Thank you so much for your wonderful review! We're thrilled to hear that you're hearing more clearly and feeling confident in your decision. Helping our customers reconnect with the sounds they love is exactly why we do what we do. We're also delighted to know that our team has provided you with a great experience along the way. Thank you for trusting hear.com with your hearing journey—we truly appreciate your support and wish you continued success with your hearing aids! Curtis, Customer Success Team

Hi Lisa, Thank you so much for your wonderful review! We're delighted to hear that our team took the time to understand your unique hearing needs and recommend hearing aids that were the perfect fit for your lifestyle and goals. It's also great to know that your experience with your local hearing care provider was thorough and that your hearing aids were expertly programmed to meet your needs. Hearing that your new hearing aids have been life-changing is the greatest compliment we could receive. Thank you for trusting hear.com with your hearing journey. We truly appreciate your kind words and are honored to be part of helping you hear your best! Curtis, Customer Success Team

Hi Claire, Thank you so much for your kind review! We're thrilled to hear that you're hearing better and that our team made you feel supported throughout your journey. Providing caring, personalized service is what we're all about, and it's wonderful to know we helped make a positive difference. Thank you for choosing hear.com—we truly appreciate your trust and wish you continued success with your hearing aids! Curtis, Customer Success Team

Hi Voula, Thank you so much for your incredible review! We are truly honored by your kind words and thrilled to hear that you had such a positive experience with hear.com. Providing compassionate, personalized support is at the heart of what we do, so it's especially rewarding to know that our team made you feel cared for and supported throughout your journey. We believe every customer deserves the time, attention, and expertise needed to achieve the best possible hearing experience. We're delighted that you're loving your hearing aids and that they are providing exactly what you need. Thank you for trusting hear.com with your hearing health. Your feedback means the world to us, and we look forward to continuing to support you for years to come! Curtis, Customer Success Team

Hi Vivian, Thank you for taking the time to share your experience. We're delighted to hear that Michelle provided such professional, patient, and caring support throughout your hearing care journey. We'll be sure to share your kind words with her, as she will be thrilled to know she made such a positive impact. We completely understand that affordability is an important factor in making healthcare decisions, and we appreciate you considering hear.com. It means a great deal to know that the service and expertise you received left such a positive impression. Thank you again for your thoughtful feedback. If your insurance coverage or circumstances change in the future, we would be delighted to reconnect and explore how we can help you achieve your hearing goals. Until then, we wish you all the best on your hearing journey. Curtis, Customer Success Team

Hi, Thank you so much for your wonderful review! We are thrilled to hear that our team was able to provide the guidance, tools, and support you needed throughout your hearing journey. There is nothing more rewarding than knowing your new hearing aids have helped you hear clearly again and reconnect with the sounds that matter most. Your kind words remind us why we are so passionate about helping people achieve better hearing. Thank you for trusting hear.com with your hearing care. We are honored to be part of your journey and look forward to continuing to support you every step of the way. Curtis, Customer Success Team

Hello, Thank you for sharing your experience. We're sorry to hear about the confusion and frustration surrounding the return process. We take concerns like yours seriously and would like the opportunity to review your situation in more detail. To do so, we requested additional information through Trustpilot so we could locate your account and investigate what occurred. Unfortunately, we have not yet received a response. Please reach out to our Customer Support team at 888-780-3450 or email us at [email protected] at your earliest convenience. We would appreciate the opportunity to connect with you directly, review your account, and work toward a resolution. We look forward to hearing from you. Curtis, Customer Success Team