Hello Alpha

Hi, Thank you for sharing your feedback—we’re sorry to hear about your frustration and truly appreciate you taking the time to let us know about your experience. To clarify, we use a specific compounding pharmacy for certain prescriptions due to the strict safety, quality, and regulatory standards they follow. This partnership helps ensure consistency in dosing, reliable medication sourcing, and safe handling practices that align with our clinical protocols. While we understand the desire to use a preferred pharmacy, we prioritize patient safety and medication integrity above all. As for the multi-month plan, our goal is to provide options that offer both convenience and cost savings over time—but it’s always your choice, and we respect that. We’re sorry to see you go, but we hope you continue to receive care that feels right for you. If you have any questions or would like to share more, feel free to reach out to our support team through your patient portal. Wishing you the best, The Hello Alpha Team

Hi David, Thank you so much for your kind words! We're so glad to hear you had a smooth experience and that our team was able to address your concerns quickly. We're always here to help!

Hi, Thank you so much for taking the time to share your experience and for speaking with me directly on the phone. I sincerely apologize for the confusion and frustration you encountered with our services, especially given the difficult circumstances you are facing with the mental health system in your area. I understand how upsetting it must have been to spend time filling out our forms with the expectation of receiving counseling services, only to find that we currently focus on medication management. I truly regret that our website's language led you to believe otherwise, and I've already shared your feedback with our team to ensure we clarify our service offerings to prevent similar misunderstandings in the future. As we discussed, I have processed a full refund of your payment. I also hope the telehealth service options and affordable alternatives I shared will be helpful in your search for the support you need, and I sincerely apologize that I couldn't provide more specific information regarding their Medicaid acceptance and costs. Your feedback is incredibly valuable to us as we strive to improve our services and ensure clear communication. We are committed to learning from this experience and making necessary adjustments. We truly wish you the very best in finding the mental health support you deserve.

Hi Joston, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when insurance doesn’t cover a prescribed medication. Our clinicians work hard to balance clinical guidelines, patient safety, and treatment effectiveness when determining the best options. While we strive to support patients in navigating insurance issues, not all medications have equivalent alternatives that are clinically appropriate or available through insurance. As noted in our policy, we’re unable to offer refunds once a medical consultation has been completed. However, we’d be happy to revisit your treatment plan and discuss any potential next steps if you'd like to continue the conversation. Please feel free to message us through your patient portal. We appreciate your feedback and hope to better support you moving forward.

Hi, We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. Our goal is always to provide compassionate, high-quality care and support, and we’re disappointed to hear that we fell short of that for you. We understand how frustrating it can be to feel unheard or unsupported, especially when navigating complex issues like insurance coverage. We’d really like the opportunity to make this right. Please reach out to us through your support thread in the patient portal so we can review your case in more detail and work toward a resolution. Your feedback is incredibly important to us, and we’re committed to doing better.

Hi, Thank you so much for your kind words! We're glad to hear that you feel heard and supported by our providers. Providing compassionate, non-judgmental care is our priority, and we truly appreciate your feedback! 💙

Hi DJ, Thank you for your thoughtful review! We're so glad to provide a convenient and accessible way for you to get the care you need. Your support means a lot to us, and we’re here whenever you need us!

Thank you for your kind words! We're thrilled to hear that you had a seamless experience and that our team was able to respond quickly to your questions and requests. Providing efficient and high-quality service is our top priority, and we truly appreciate your feedback. Thank you for choosing Alpha!

Hi Jen, Thank you for sharing your experience! We understand that delays in receiving medication can be frustrating, and we appreciate your patience as you navigated the pharmacy changes. We're glad to hear that the telehealth appointments were easy for you and that the process felt smooth overall.

Hi Veronical, Thank you for your kind words! We're so glad to hear that you had a great experience and that our service and providers met your expectations. Your feedback means a lot to us, and we look forward to continuing to support you!

Hi, We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide the best possible service and support to our patients. We strive to ensure that every patient receives the care and assistance they need. We would love the opportunity to discuss your concerns further and see if there’s anything we can do to improve your experience. Please reach out to our team through your support message thread in your account.

Hi Kelly, Thank you so much for your kind words! We're thrilled to hear that you’ve had a great experience with our program and providers. Providing thorough, helpful, and timely care is our top priority, and we’re glad to know we met your expectations. We appreciate you being a part of the Hello Alpha community!

Thank you so much for your kind words! We’re thrilled to hear that you appreciate our quick responses and commitment to answering your questions. Your trust means a lot to us, and we’re always here to support you. Thanks again for your feedback!

Hi Joseph, Sorry for the confusion on this. We wanted to clarify that since you’re on a membership, this visit was included at no additional cost. You do get 4 visits a month with the membership plus. Although nothing was prescribed during your last visit, repeating the visit is necessary since it’s been over two weeks. This helps us accurately update your chart and ensures that the dates for when prescriptions are started are correct. This approach maintains clear and accurate medical records. We appreciate your understanding, as this is done to prioritize your safety and maintain accurate documentation. If you have any further questions, feel free to reach out.

Hi Frankie, We’re thrilled to hear about your success with Alpha’s weight loss program—35 pounds is an incredible achievement! Our team is dedicated to supporting you every step of the way, and it’s wonderful to know you feel well cared for. Keep up the great work, and thank you for trusting us on your journey!

Hi Laura, Thank you for sharing your experience! We’re glad to hear that our quick responses and service have met your expectations. We’re here to support you whenever you need us!

Hi, Thank you for your feedback! We're glad to hear that you found the process quick, easy to use, and comfortable. We're here to support you every step of the way!

Hi Victoria, Thank you for your wonderful feedback! We’re thrilled to hear that our personalized program has made your weight loss journey easier. We’re always here to support you every step of the way!

Hi Pierre, Thank you for sharing your experience. I understand how frustrating this situation has been for you. While treatment decisions are based on clinical guidelines and safety protocols, I know it can be disappointing when they don’t align with your expectations. If you’re looking for alternative options,Please reach out in your support thread so we can guide you in the right direction.

Hi Kelly, I’m sorry to hear that you weren’t able to get the treatment you were hoping for. Clinical decisions are based on guidelines, but I understand how frustrating it can be when you're not feeling well. I hope you're on the mend now, and if you need any further support, please don't hesitate to reach out in your patient portal.