Hello Alpha

Hey Dawn, Thanks so much for the review! We are glad you had a great experience!

Hey Marcia, We are very sorry about the confusion. We have messaged you in your support message thread to see if we can fix the confusion. Please reply in the message thread so we can fix any issues.

Hey Charity, Thanks so much for the positive review! We appreciate the time you took to write this for us! Have a great day!

Hi Peyton, We are sorry you did not have a good experience. We will review and message you in your alpha account under the support thread. We want to make sure that all of our patients have a great experience and receive quality care. Thank you for letting us know about this.

Hi Mishara, We are very sorry you did not have a good experience. We appreciate your feed back and we take this information seriously. It’s our mission to provide high-quality care so we will look into this. We will reach out to you in your support thread.

Thanks so much for leaving a review! We are so glad we are able to help you with your prior authorization and glad you had a great experience!

Hi Nicki, Thanks for the positive review! We are glad that you were able to get all of your information quickly and able to receive your medication! Thanks for choosing Alpha!

Hey Camille, Thank you for taking the time to leave us a review! We are glad that you had a great experience!

Hi Maria, Thank you so much for the review! We really appreciate the feedback! We work hard to make sure that our patients have a great experience and are responded to in a timely manner. Thanks again!

Hi, We are very sorry that you did not have a good experience. We appreciate your feed back and we take this information seriously. It’s our mission to provide high-quality care so we will look into this. Please message in your support thread if you would like to connect with another provider. Again we are sorry you did not have a good experience.

Hi, Thanks for bringing this to our attention. I will relay this back to our team to improve communication between Hello Alpha and our patients. Please reach out in your support thread if you need anything or have any other concerns.

Hi Sherry, We are very sorry for the confusion. Please reach out in the support thread if we can help in anyway.

Hey Shannon, Thanks so much for telling us about your experience and we are happy to hear we have great customer service!

Hi Rebecca, Thank you for taking the time to leave this review! We’re happy to know you had a good Hello Alpha experience. It’s our mission to provide high-quality and convenient care for all our patients.

Thanks so much for the review! Glad I could help! Let us know if you need anything in the future.

Hi Zenna, We are very sorry about this. Thank you for bringing this to our attention. To protect your privacy, we handle all prescription management requests through our secure patient portal. If you haven’t yet, please message us there. At Alpha, it’s our mission to provide each patient with high-quality, personalized care, and we assure you that your clinical team will answer your questions as soon as possible. We appreciate your patience and understanding.

Thanks so much for the review! We are glad you had a great experience!

Hi, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service. Please let us know if we can answer any questions.

Hey, We are very sorry about this. Please see your patient portal as we have sent you a message.

Hi Sherri, I apologize for this. I will message you in your portal. We will make this right for you